DHL. Hate em!
Shipping issues/like this are not at all uncommon. It can happen with any product, and any shipper. With ebikes, the battery itself causes even more complications for shippers and shipping companies, due to certifications that are required and documentation for hazmat materials.Turns out that the bike was delivered today and no visible damage on the box.
Backstory: we ship our bikes legally (DG certified) and the DHL DG agent in Winnipeg was on holidays so they put the bike on hold till they found a DG officer to go over it. This would have been okay if they informed us or the customer of what was happening but they didn't. They kept changing online status from "bad paperwork" to "bad packaging". This was complete BS messaging and I've brought it up with their country VP. We do have a good say with them as we are their largest customer in the Prairies.
Exactly why 90% of the bitch pitches suck. There’s invariably some damage done to the seller and the entire story gets lots and twists and turns. Then someone olds along, scans a thread they found searching for info on. Ike they like. It sucks. Another great vendor has unfair review. I admit I fell for it regarding Juice. Only to find they have a heart and stake in the world of eBikes. The can’t imagine the crap they take. This is a difficult business model and these threads are seldom helpful. Who’s the real victim? Sorry typed on iPhone without spell check or reviewgood firms like Roshans get an undeserved black eye.