I paid $4700 for a 65lb paperweight.

DaveMatthews

Well-Known Member
My first Giant was a 2019 Fathom E+2. It was flawless for 2 years. I sold it to a work buddy and it is still going strong 2 years later.
My upgrade money went to a 2021 Stance E+2 which I mostly did for the rear shock.
It went 2 or 3 months then started to power off. Tried numerous things with the LBS (controller/shim/etc) to no avail.
They replaced the bike for me in early 2021 and I've been super happy with zero issues since.
Every brand has an issue here and there, but if you're unsatisfied move to another and enjoy! My LBS is/was great so that made the issue easy to deal with.
 

Mike TowpathTraveler

Well-Known Member
@MichelleJae: What is the latest update on your Giant? I know by everything you've described that you have been way beyond patient waiting for your LBS and Giant to come to an agreement in getting you back on the road again.

I've no clue as to what WebLink is, but it sounds like a middleman supplier that does not stand behind what it sells. This is relatively a brand new bike that somebody, WebLink, the LBS or Giant (or all three), needs to take ownership of and either fix the thing or replace it outright as what happened with @DaveMatthews and his Giant's issue. Without some kind of definitive promise from all three or one of them, then @Gionnirocket's credit card dispute may be in order.

Right here is probably the Number One issue in Ebike ownership and in particular, from the big corporate heavyweights......service after the sale. Poke around on these forums long enough and it could be Yamaha or Haibike or Stromer or Riese and Muller or Giant or Specialized and you will always find a bike rider left hanging to dry by an indifferent & uncaring support structure that pays lip service to a customer's problems with their ebike.

And for the record, guys......I believe Michelle is a lady, not a guy, as some are for some reason, assuming!
 

PSm

Active Member
Region
USA
The BMS itself will doing this to protect the battery, during my brief foray into Ebike bliss I have discovered a weak undersized controller can give you fits, the first thing I would have done is to check battery voltage, the next obvious thing is to suspect controller- you are apparently pushing this thing beyond its limits, another issue can be a battery not locking in to make good contact.I have had good luck on resolving problems with internet vendors( usually it was a sorry controller or bad contacts) Hope you get it fixed, we need all the E-riders we can muster.
+1
Good recommendations above. With multiple ebikes of different brands, similar symptoms for me turned out to be wiring/connectors, bad battery contact due to manufacturing tolerances or corrosion, or a controller problem. I've never had a Giant bike, but could happen with any brand. YRMV.
 

kevinmccune

Active Member
Region
USA
@MichelleJae: What is the latest update on your Giant? I know by everything you've described that you have been way beyond patient waiting for your LBS and Giant to come to an agreement in getting you back on the road again.

I've no clue as to what WebLink is, but it sounds like a middleman supplier that does not stand behind what it sells. This is relatively a brand new bike that somebody, WebLink, the LBS or Giant (or all three), needs to take ownership of and either fix the thing or replace it outright as what happened with @DaveMatthews and his Giant's issue. Without some kind of definitive promise from all three or one of them, then @Gionnirocket's credit card dispute may be in order.

Right here is probably the Number One issue in Ebike ownership and in particular, from the big corporate heavyweights......service after the sale. Poke around on these forums long enough and it could be Yamaha or Haibike or Stromer or Riese and Muller or Giant or Specialized and you will always find a bike rider left hanging to dry by an indifferent & uncaring support structure that pays lip service to a customer's problems with their ebike.

And for the record, guys......I believe Michelle is a lady, not a guy, as some are for some reason, assuming!
Could be, My Daughter's significant other had a Dad named Michelle( and there are a few different ways to spell this name),if not no worse than say Bobbi for instance.
 

username00101

Member
Region
USA
If its that expensive, one could file a small claims lawsuit against the company. It's worth the $500 lawyer fee to show up in court and defend your case.