I recently ordered a Juiced Rip Current S and promptly received an email confirming the order. I was advised that the bike would be shipped within 7-10 days and that I would receive an email advising me of the shipping information. As it is now two weeks after I placed the order, I have not received any information. I can accept that shipping may have been delayed due to any multitude of issues but their complete lack of response to several emails has me concerned. They promptly withdrew the full payment for the bike from my PayPal account, promptly sent me an initial email, and then went dark. As I am new to the ebike market, I am asking the experienced customers if this is the norm and if this is an issue for concern. Any insights are appreciated.