I recently ordered a Juiced Rip Current S and promptly received an email confirming the order. I was advised that the bike would be shipped within 7-10 days and that I would receive an email advising me of the shipping information. As it is now two weeks after I placed the order, I have not received any information. I can accept that shipping may have been delayed due to any multitude of issues but their complete lack of response to several emails has me concerned. They promptly withdrew the full payment for the bike from my PayPal account, promptly sent me an initial email, and then went dark. As I am new to the ebike market, I am asking the experienced customers if this is the norm and if this is an issue for concern. Any insights are appreciated.
Usually there are no problem with shipping from Juiced for in stock bikes that I've heard up. However we are getting close to the holiday season and shipping companies seemed to be stretched already, maybe having a hard time ramping up for the holiday season.
It is not clear from your message if you have tried to contact them and asked for an order status, or you are just waiting for email. Of course always check the junk folder a few times. I think you use to even be able to check order status on-line, but I forget now. The way your message is written, it sounds like you have not tried to contact them.
The one thing I thought they still did well is ship out their bikes, so hopefully everything is fine. I don't think you have to worry until you get your bike, that's when you have to hope everything is fine.
Right now, the larger the item, the slower the shipping; so don't order a new freezer or anything.