When announced, I ordered. When arrived at the LBS, and I went to pick it up, it was offered to me to be installed. Sure I said, thank you, and even gave him a $20 tip for being so nice. Even torquing it to specs, etc., which is/was critical.fair enough! service certainly varies from place to place. but i'm curious why you'd have the shop install a saddle. i'd guess the problem would have been avoided if you did it yourself!