Known Issues & Problems with Carbo Products + Help, Solutions, & Fixes

mitchhackleman

Operations Manger
Staff member
No Ebike is perfect. This is a thread dedicated to sharing known issues or problems with electric bikes from Carbo as well as any help and solutions. Sometimes that means a DIY fix and other times it can mean a recall, software update, or part replacement by a dealer.

Please be respectful and constructive with feedback, this is not a space for hate speech. In many cases, representatives from the company will see feedback and use it to improve their product. In the end, the goal is to enjoy riding and help each other go further and be safer.
 

geoteo

New Member
I am considering purchasing the Carbo folding e-bike because it seems to offer great performance while being relatively light (compared to almost all other e-bikes) and at a reasonable cost. Folding has become my number one feature after having had 5+ bikes stolen in Vancouver, BC, including my e-bike recently. This with THREE locks on it including an ABUS! So being able to fold/keep with me everywhere is paramount. I would appreciate any existing owners who would be willing to contact me to share their experience with the bike, including reliability and service. Being a relatively new bike and company that ships direct- and without an EBR review yet - I would feel better hearing about how it stands up over time. Many thanks.
 

Hacklemedia

Member
I am considering purchasing the Carbo folding e-bike because it seems to offer great performance while being relatively light (compared to almost all other e-bikes) and at a reasonable cost. Folding has become my number one feature after having had 5+ bikes stolen in Vancouver, BC, including my e-bike recently. This with THREE locks on it including an ABUS! So being able to fold/keep with me everywhere is paramount. I would appreciate any existing owners who would be willing to contact me to share their experience with the bike, including reliability and service. Being a relatively new bike and company that ships direct- and without an EBR review yet - I would feel better hearing about how it stands up over time. Many thanks.

Hey there! We actually just did a review of the bike if you'd to check that out, but mainly here to let you know we have one of our viewers, Gilmario, who got his bike a few days ago and is supposed to be keeping us updated on his experience, so hopefully, he'll let us know what his initial findings are. Being skeptical of newer companies shipping directly to consumers is a smart stance to have in the Ebike world :p Wishing you the best with your new folder.
 

leebuki

New Member
I recently received my carbo after a 2 month wait. Excitedly I built it only to find out it won't power on. I thought maybe the battery was completely dead. I charged it overnight. Still won't power. Then randomly it powered on in the afternoon. After riding for 3 minutes it shut down automatically and hasn't been able to power on again since. This is so bizarre.. the fact that it worked for 3 minutes has me scratching my head. I tried charging it again, checked for loose wires... But still nothing. Wat to do?
 

mitchhackleman

Operations Manger
Staff member
I recently received my carbo after a 2 month wait. Excitedly I built it only to find out it won't power on. I thought maybe the battery was completely dead. I charged it overnight. Still won't power. Then randomly it powered on in the afternoon. After riding for 3 minutes it shut down automatically and hasn't been able to power on again since. This is so bizarre.. the fact that it worked for 3 minutes has me scratching my head. I tried charging it again, checked for loose wires... But still nothing. Wat to do?
Hey there! Wondering if you found a solution to this problem yet?
 

haibiker

New Member
i am looking to get the Carbo but any owner will kindly comment or follow up their reliability or other problem .Thanks
 

OrthavoRideCarbo

New Member
Region
Europe
I recently received my carbo after a 2 month wait. Excitedly I built it only to find out it won't power on. I thought maybe the battery was completely dead. I charged it overnight. Still won't power. Then randomly it powered on in the afternoon. After riding for 3 minutes it shut down automatically and hasn't been able to power on again since. This is so bizarre.. the fact that it worked for 3 minutes has me scratching my head. I tried charging it again, checked for loose wires... But still nothing. Wat to do?
Hello,

we ordered a Carbo x in november and received it 3 months later by the end of february and have a similar problem.The bike worked just fine and after a short period it just won't power up. That is to say, only the "walking-mode" (which allows a user to walk next to the bike and the motor will go up to 6km/hour) works. So I wonder how your problem was resolved in the end and how long it took?

At this point we lost all trust in Carbo since we made a support-ticket weeks ago and kept returning with very slow answers and demanding tests, video's,pictures and detailed description of the problem.
Finally after a few weeks they came up with the solution of sending out a controller and a torque (which we should replace ourselves) and after a week of silence, not knowing if the parts were send out, which we kept asking about,
to come up with a new idea : We want you to run an extra test to be sure we got the problem right and will let you know later. So, not only they did n't send out the parts but they let us wait (after allready waiting for a solution for more than 3 weeks) to let us know which new extra test they want us to perform...

grz
 

Palmtrees123

New Member
Region
USA
I’ve been having so many issues with my Carbo and I’ve only had it for 2 months or so. After having issues with assembly, the company told me they would replace it. After two weeks, they changed their mind and told me to bring it to a shop and they would fix it. Now I’m having issues with the pedals and they are making me do all this troubleshooting that takes over 2 weeks back and forth because of how their after sale support works- it’s painful.

now my back break is having issues- I’ve barely been on this bike and the amount of issues I’ve had to date is crazy. I want to like this bike so bad but I’m struggling to justify the cost.