Known Issues & Problems with Fazya Products + Help, Solutions & Fixes

Court

Administrator
Staff member
No ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric bikes from Fazua as well as any help and solutions you know of. Sometimes that means a DIY fix and other times it can mean a recall, software update or part replacement by a dealer.

Please be respectful and constructive with feedback, this is not a space for hate speech. In many cases, representatives from the company will see feedback and use it to improve their product. In the end, the goal is to enjoy riding and help each other go further and be safer.
 

PnoVG

New Member
Had a Boardman Hybrid bike with the Fazua system since the end of August. Initially very pleased with the system but have now run into a problem. When riding the system cuts out without warning (all lights go out on remote) needing a restart from the remote. Have run the diagnostics from the Fazua toolbox, no faults shown. Has anyone had a similar issue.
 

telecomprofi

New Member
Interesting customer feedback found for Focus Paralane2 on bike24 online shop: https://www.bike24.com/p2296431.html?q=focus paralane2

One customer reports m6 bolts that fix Bottom Bracket to the frame fell off after first 70km ride.

Other customer reports Battery/Motor block to fall off after 7month of use.

Also many people on german forum https://www.pedelecforum.de/forum/i...-wer-hat-infos-oder-erfahrungen.65169/page-37

report broken Battery locking mechanism (the button of whihc one has to press each time to switch motor back on after 8h of inactivity, and the one one has to use to charge battery - to lower battery/motor from Frame Downtube)

Fazua allegedly sends replacement locking mechanism and even improved version with the Lock/key.
 

aa737

New Member
Had a Boardman Hybrid bike with the Fazua system since the end of August. Initially very pleased with the system but have now run into a problem. When riding the system cuts out without warning (all lights go out on remote) needing a restart from the remote. Have run the diagnostics from the Fazua toolbox, no faults shown. Has anyone had a similar issue.
I moved the wheel magnet (just a bit) to the proper spot, as show on Fazua data, to solve this problem.