Known Issues & Problems with Fazya Products + Help, Solutions & Fixes


Staff member
No ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric bikes from Fazua as well as any help and solutions you know of. Sometimes that means a DIY fix and other times it can mean a recall, software update or part replacement by a dealer.

Please be respectful and constructive with feedback, this is not a space for hate speech. In many cases, representatives from the company will see feedback and use it to improve their product. In the end, the goal is to enjoy riding and help each other go further and be safer.


New Member
Had a Boardman Hybrid bike with the Fazua system since the end of August. Initially very pleased with the system but have now run into a problem. When riding the system cuts out without warning (all lights go out on remote) needing a restart from the remote. Have run the diagnostics from the Fazua toolbox, no faults shown. Has anyone had a similar issue.