Known Issues & Problems with Motiv Products + Help, Solutions & Fixes

Ann M.

Well-Known Member
No ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric bikes from Motiv as well as any help and solutions you know of. Sometimes that means a DIY fix and other times it can mean a recall, software update or part replacement by a dealer.

Please be respectful and constructive with feedback, this is not a space for hate speech. In many cases, representatives from the company will see feedback and use it to improve their product. In the end, the goal is to enjoy riding and help each other go further and be safer.


Active Member
Have owned a motiv cruiser since 2014, have about 500 miles on it. The BMS geared hub motor is pretty durable and the 48 volt/10Ah battery is still charging full and with the rated output. A better chain, chain ring and cassette is needed to avoid two reoccurring problems: chain slip and chainsuck. When you have to peddle a bit harder to get up a hill, even with careful shifting and cadence, these problems occur (this with a chain at the correct tension).