Pretty sure they changed the controller after 2014. I had (sold) a 2017 Platinum Interceptor had none of the issues you describe. Try a Specialized unless you need a throttle or a Rad City if you do.Pedego replaced my 2014 City Commuter,(5,000 miles) with a 2019 model because of a cracked frame. The new model's pedal assist is different in that it cuts out power when you hit certain speeds in each level. The 2014 model had even power and did not cut out. This new PAS is terrible and makes for a terrible riding experience. The power is constantly going on and off, as you try to maintain a constant speed. The dealer told me this is how the bikes always performed. I let him drive my other 2014 Interceptor , at which time he admitted that the 2014 had continuous power. He told me the controller perimeters were different and that the new controller was a better system. Can someone verify that newer Pedegos have a differ controller than the 2014 model, or did they give me a lemon.