Known Issues & Problems with Serial 1 Products + Help, Solutions & Fixes

troehrkasse

EBR Webmaster
Staff member
Region
USA
City
Fort Collins
No ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric bicycles from Serial 1 as well as any help and solutions you know of. Sometimes that means a DIY fix and other times it can mean a recall, software update or part replacement by a dealer.

Please be respectful and constructive with feedback, this is not a space for hate speech. In many cases, representatives from the company will see feedback and use it to improve their product. In the end, the goal is to enjoy riding and help each other go further and be safer.
 

Gmanx

Member
Region
USA
Seeing lots of reports from folks getting their bikes and the experience being not up to expectations. Typically I have seen that they need to pair with their Enviolo CVT's to perform an update. Also make sure your CVT is not set to manual mode : meaning it will manually change gears instead of automatically (there is no gear shifter so i wouldn't advise this). They also suggest to update the riding cadence to around 60 per minute. Rush/CTY speed owners are sharing reports of not being able to take it to 28 MPH with full pedal assist.
 

Slowjohn

New Member
Region
USA
Happy to see Serial 1 on the forum and hope to see a youtube review by EBR soon. My wife took delivery in June and I must say it is a great bike. We went through the Enviola CVT problems too. Serial 1 support person was super helpful walked me through pairing and updating software. Unfortunately, it still wasn’t working until i lowered the cadence to 60.
One thing I wish Serial 1 would do is establish a Service network where you could take your bike for service. The support staff is very helpful but they can only do so much. When i asked them how we get the 250 mile service that is recommended in the manual, they said probably best to just do it yourself. When i pressed the issue they said just take it to your LBS. They couldn't even recommend one. At least in our case the answer is not the HD dealership where we had it assembled. They are polite but I dont feel like they really care that much about ebikes.
Please Serial 1 Give these fine bikes a Service network worthy of them.
 

Gmanx

Member
Region
USA
good points - i suggest opening a support case with Serial 1 and sharing exactly this feedback. I did something similar asking a question around their digital command center and they responded. The only way they can course correct is from paying customers like ourselves.