Known Issues & Problems with Sondors Products + Help, Solutions & Fixes

Ann M.

Well-Known Member
No ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric bikes from Sondors as well as any help and solutions you know of. Sometimes that means a DIY fix and other times it can mean a recall, software update or part replacement by a dealer.

Please be respectful and constructive with feedback, this is not a space for hate speech. In many cases, representatives from the company will see feedback and use it to improve their product. In the end, the goal is to enjoy riding and help each other go further and be safer.
 

Brewerpaul

Member
I'm in the market for an eBike, and the fact that NOBODY has posted any issues or problems in over two years is very encouraging.
 

Ebiker33

Well-Known Member
This isn't a problem just something helpful, the advanced color LCD password is 1515, then you can change your speed and power settings and other cool stuff, but I choose to leave some of it alone because I don't know what it will do.
 

Brewerpaul

Member
FWIW-- I ordered a Sondors Step and I absolutely love it. I've had one or two very small issues which Sondors took care of immediately.
I don't have the color LCD,just the stock. I'm leaving those settings alone too. 20 mph is plenty fast enough for the type of cruising I like to do. At my age, I have no "need for speed". I did hit 31mph yesterday though on a downhill.
 

Art Deco

Well-Known Member
Region
USA
City
Selinsgrove Pennsylvania
Hello. I am looking into that bike or another full sized folder to use with a camper van, but the weight seems high. Can you peddle it OK with the motor off? Thanks.
 

rich c

Well-Known Member
Hello. I am looking into that bike or another full sized folder to use with a camper van, but the weight seems high. Can you peddle it OK with the motor off? Thanks.
All ebikes are heavy. It pedals like any 65 pound bicycle.
 

dhdallas

New Member
No ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric bikes from Sondors as well as any help and solutions you know of. Sometimes that means a DIY fix and other times it can mean a recall, software update or part replacement by a dealer.

Please be respectful and constructive with feedback, this is not a space for hate speech. In many cases, representatives from the company will see feedback and use it to improve their product. In the end, the goal is to enjoy riding and help each other go further and be safer.
MadMods Scrambler issues: I have been building human powered and e-bikes from bare frames up for many years and let me tell you, this MadMods Scrambler was the worst assembly experience ever!! The shipping box was beat up with numerous tears. The tube that was inserted through the head tube to secure the bike during shipping was loose (because no one noticed the glaring omission of the head tube’s upper bearing/race which was never installed) and just banged around during shipping (chipping paint on the head tube & fork crown), kinked front brake cable so I have no front brake, charger not working, derailleur guard bent too far inwards preventing shifts to the smallest 2 cogs, missing top bearing/race of the headset, and no included inventory of what should be in the box and no manual. Does the headlight come on automatically in the dark, who knows? Was there supposed to be a USB cable & wall charger so I could charge the display? If so I didn't get them. Take it from me, it's a really awesome machine overall but do NOT have it shipped to your home. Have it shipped to your local bike shop and let them deal with the headaches. Even with my experience and a full set of Park tools and then some, I would never go through this assembly again!