Even before this happened, I emailed ridercare a few times regarding a different questions not related to my current problem and they replied to me on those occasions as well, except when I asked them specifically where the Torque Sensor is (related to this problem now).Very interesting that Specialized got back to you. Hasn't happened for me. No response from Ridercare, no return phone calls, no acknowledgement of letter to President of company. At least you found someone there that took the initiative to help you. If anyone has an update on the Mission Control app, please let me know. Thanks.