Level brake pads - There may be an issue here - *UPDATE*

Brockrock

Active Member
Region
USA
Because I live and ride in a moderate to very hilly area, I recently reached out to Aventon in order to see if they knew of a source for the brake pads for the Bengal Ares 3 braking system. They stated that they do not have them in stock at this time, and further informed me that the pads are fairly common and should be available at most bike shops. Since then, I have done a lot of research into these pads - and aftermarket options - and I cannot find a source for these pads anywhere on Earth. I even called numerous of the Elite Dealer's listed on the Aventon website, the last of which actually took one of the Level brakes apart in order to look at the pads, and he has never seen any other pads like them, and his distributor is not able to provide them. Even the pads shown on the actual Bengal website for the Ares 3 are not the right pads. The stock pads have a steel separator spring that also has a small tab that goes through the pad to serve as a wear indicator, and the pads on their website do not have the cutout for the spring, or the spring itself. I have since emailed Bengal directly for some clarification on this and a possible source for the stock pads, and if/when I hear back, I will post an update.

The Elite Dealer who was good enough to go the extra mile and actually look at a set of pads voiced some concern, as he stated he has sold a lot of these bikes, and it will not be long before they start coming in for maintenance - including brake pad replacement. Absent a source for the proper and correct pads, the only other option would be to replace the braking system with a more well known brand like Shimano or the like.... I am not very happy about that possible prospect, but since I am otherwise very happy with this bike, I would have to bite the bullet - so to speak.

There is also the possibility that this is simply a supply chain issue at this time, and in a month or so, the pads will be readily available, but I am not holding breath since all other pads are available, and even Aventon Dealers know nothing about these pads.

If anyone has any credible information related to these brake pads, this would be appreciated. I would also encourage Level owners to reach out to Aventon via the 'Contact Us' link at the bottom of their webpage. The more questions they get from customers about a source for these pads, the more likely it is one will be provided, and eventually, everyone's pads will need to be replaced.

Lastly, this post is in no way meant to dissuade anyone from buying one of these bikes. They are pretty awesome in so many ways, and I am sure Aventon will do all they can to come up with a solution. I just want folks to be aware. Brakes are a big safety item on these heavier bikes and definitely a topic worthy of discussion.
 

MartsEbike

Well-Known Member
Region
Other
I could be wrong as I'm just googling this, no photos to go on!...But I wouldn't worry too much if the difference is only a wear indicator. If they're the same size and shape, give them a try. It might work fine.
 

Brockrock

Active Member
Region
USA
It's not only a wear indicator but also what holds the pads against the housings and actuator. I am also not sure if the pad shown is the proper size either. There is no way to tell from the pic.
 

Brockrock

Active Member
Region
USA
And, there is no way for a consumer to buy directly from Bengal anyway. They sell to dealers. That is just info they provide on their website.
 

Brockrock

Active Member
Region
USA
Since posting this thread, and out of fairness to Aventon, I wanted to update by saying that they now have these brake pads listed on their web store. Last I saw, they offered a metallic version and an organic version, and the organic pads were not available. I have ordered several sets of the metallic pads to have on hand, and they shipped today.

Funny enough, when I first noticed the listing on their web store two days ago, the price was listed as $0.00. I ordered four sets which shipped for free yesterday morning, but I also sent them an email after ordering, questioning if this price was correct. In the end, it did seem to have been an oversight on their part when posting the listing, and after hearing back from a rep, that order was cancelled. Once the listing was corrected yesterday, I reordered, and those are the ones that shipped today.

For me, following up with this question just seemed like the right thing to do. A simple error on their part is just that, and since I am so happy with my Level so far, I much prefer supporting them going forward versus taking advantage of a mistake. Ride Safe All!
 

G_Money

New Member
Region
USA
Since posting this thread, and out of fairness to Aventon, I wanted to update by saying that they now have these brake pads listed on their web store. Last I saw, they offered a metallic version and an organic version, and the organic pads were not available. I have ordered several sets of the metallic pads to have on hand, and they shipped today.

Funny enough, when I first noticed the listing on their web store two days ago, the price was listed as $0.00. I ordered four sets which shipped for free yesterday morning, but I also sent them an email after ordering, questioning if this price was correct. In the end, it did seem to have been an oversight on their part when posting the listing, and after hearing back from a rep, that order was cancelled. Once the listing was corrected yesterday, I reordered, and those are the ones that shipped today.

For me, following up with this question just seemed like the right thing to do. A simple error on their part is just that, and since I am so happy with my Level so far, I much prefer supporting them going forward versus taking advantage of a mistake. Ride Safe All!
Hi Brockrock,
I just went to order these pads today after being notified by Aventon that they were back in stock, but they are now out of stock, again ... LoL!!

is there a part number on the packaging that you can share that, or anything that would make it easier for us to order the correct replacement pads from anywhere else beside Aventon? I’m kind of blown away it’s this difficult to find the right pads, seeing how these brakes are popular and were not developed for the Level only...
 

Brockrock

Active Member
Region
USA
Hi Brockrock,
I just went to order these pads today after being notified by Aventon that they were back in stock, but they are now out of stock, again ... LoL!!

is there a part number on the packaging that you can share that, or anything that would make it easier for us to order the correct replacement pads from anywhere else beside Aventon? I’m kind of blown away it’s this difficult to find the right pads, seeing how these brakes are popular and were not developed for the Level only...
The only thing the package says is Bengal PH02 brake pads. Here is a link to another source for these pads that I found: https://perfectbrakes.com/mountain-bike/bengal/ares-3/HYDRAULIC/4000063 I know nothing about this company, and since the item picture is just generic, I don't know if these are in fact the right pads. Either way, I plan to swap out the Ares 3 brakes for a pair of Shimano.
 

Bigdave4435

New Member

Brockrock

Active Member
Region
USA
Did you swap out your brake system, and is it difficult?
I have not swapped them yet. I have actually found the Ares 3 brakes to be fairly capable and a true two finger system. I have also found them to be a bit gravely and grindy - especially when hot - but I have no issues with their stopping power. The noise is no doubt related to the pad quality or material, and when their supply chain rebounds, I'll try another pad replacement to see if that helps. It would not be a difficult job however to swap them out for another brand. You would just want to have access to the proper tools.
 

Bigdave4435

New Member
I have not swapped them yet. I have actually found the Ares 3 brakes to be fairly capable and a true two finger system. I have also found them to be a bit gravely and grindy - especially when hot - but I have no issues with their stopping power. The noise is no doubt related to the pad quality or material, and when their supply chain rebounds, I'll try another pad replacement to see if that helps. It would not be a difficult job however to swap them out for another brand. You would just want to have access to the proper tools.
Thanks, I can’t get pads from Aventon so for now I am out of luck and not very happ.
 

Brockrock

Active Member
Region
USA
Thanks, I can’t get pads from Aventon so for now I am out of luck and not very happ.
Dave, I understand. We seem to live in a time where something as simple as an unavailable brake pad can ground an otherwise serviceable bike. Who woulda thunk it! In post 7 above I added a link that I found that may be a possible source for Ares 3 pads. I would call them first and verify they have them available. They seem to be a third party company that makes these pads to OEM spec. I just wish there was a picture to show the pad and spring clip to know they are the right ones.
 

theafro1

New Member
Region
USA
Dave, I understand. We seem to live in a time where something as simple as an unavailable brake pad can ground an otherwise serviceable bike. Who woulda thunk it! In post 7 above I added a link that I found that may be a possible source for Ares 3 pads. I would call them first and verify they have them available. They seem to be a third party company that makes these pads to OEM spec. I just wish there was a picture to show the pad and spring clip to know they are the right ones.
Hey, I just found this post because I am trying to source some pads for my Aventon Aventure. Did the pads you purchased from Aventon have the spring clip and groove in the pads? I've been seeing a few brake pads from Hayes that have a similar shape, but they don't have springs as they rely on magnetic calipers.

Here's a link:
 

Brockrock

Active Member
Region
USA
Hey, I just found this post because I am trying to source some pads for my Aventon Aventure. Did the pads you purchased from Aventon have the spring clip and groove in the pads? I've been seeing a few brake pads from Hayes that have a similar shape, but they don't have springs as they rely on magnetic calipers.

Here's a link:
Greetings! The OEM pads I received from Aventon were the proper ones with the springs and groovings. They came available very briefly for the Level awhile ago, and I was able to purchase some extra sets. I also am aware that the Aventure uses the same braking system.

The Ares 3 brake calipers are not magnetic, so those pads would flop around and not wear evenly - assuming the size is even correct. I think the best bet is the link that I posted above in post #7, because it was the only possible source that I discovered after hours of searching online...
 

theafro1

New Member
Region
USA
Greetings! The OEM pads I received from Aventon were the proper ones with the springs and groovings. They came available very briefly for the Level awhile ago, and I was able to purchase some extra sets. I also am aware that the Aventure uses the same braking system.

The Ares 3 brake calipers are not magnetic, so those pads would flop around and not wear evenly - assuming the size is even correct. I think the best bet is the link that I posted above in post #7, because it was the only possible source that I discovered after hours of searching online...
Alright, thanks! I guess I'll reach out to Aventon and see what they say, or if I have to, order from the link above.

I appreciate it!
 

Brockrock

Active Member
Region
USA
Alright, thanks! I guess I'll reach out to Aventon and see what they say, or if I have to, order from the link above.

I appreciate it!
I will also add that the OEM pads seem to last a fair number of miles - that in my case - have involved some very hilly rides. I am surrounded on all sides by hills, and I now have 700 miles on my Level with very little wear on the pads. If you are only interested in having a new set of pads available for your Aventure, I would say ride and enjoy it, and give the supply chain a bit of time to rebound. If you need them in order to ride, then the link above is a possible source.