Lumos Ultra

Phyz

Active Member
Well, ... a change in the fit would seem to be non-trivial. The kind of thing that could push January into July. 😔
 

Phyz

Active Member
Lumos Ultra Kickstarter update 2/20/21:

The updated estimated timeline is as follows:

Feb/Mar - All non-MIPS M/L helmets delivered
Apr - Updated MIPS M/L helmets start to get delivered
May/Jun - All updated MIPS M/L helmets delivered
July - All S and XL helmets delivered

As someone who ordered an XL MIPS early bird, I will be surprised if I see my helmet before autumn. But I’ll be ready for the 2022 riding season, anyway.

Looks like maybe Lumos bit off more than they could chew with the Ultra.
 

FlatSix911

Well-Known Member
Region
USA
City
Silicon Valley
Lumos Ultra Kickstarter update 2/20/21: The updated estimated timeline is as follows:

Feb/Mar - All non-MIPS M/L helmets delivered
Apr - Updated MIPS M/L helmets start to get delivered
May/Jun - All updated MIPS M/L helmets delivered
July - All S and XL helmets delivered

As someone who ordered an XL MIPS early bird, I will be surprised if I see my helmet before autumn. But I’ll be ready for the 2022 riding season, anyway.
Looks like maybe Lumos bit off more than they could chew with the Ultra.
Thanks for the update.
 

onlineaddy

Well-Known Member
Region
USA
City
San Diego
Looks like maybe Lumos bit off more than they could chew with the Ultra.
I was surprised to hear that they did not fully test the MIPS helmets, resulting in the delay. Considering that they had experience successfully delivering previous models, this mistake shouldn’t have been made. Regardless, they’re making good on the error and fixing the problem without creating more unsatisfied customers. So, I for one am willing to wait for the improved redesign.
 

GuruUno

Well-Known Member
What a disappointment!
They ask for, get, play with all the early adopters' money, and we get zippo.......
 

GuruUno

Well-Known Member
Huh? You do know how crowdfunding works, right? 🧐
HUH? I do!!!
As an "early" adopter, as well as a BETA Tester (1st Kickstarter Edition) for them, one might think that if they have had my money for close to a YEAR, that it might have some pull.
Regardless, young, snot-nosed college kids with horrible customer service and support are now learning the pitfalls of a start-up and outsourcing manufacturing to Chinese plants with miserable quality control.
THAT's what it is all about. Forget the "crowdfunding" aspect. How it got away from them to have already manufactured a number of defective helmets which had to now either be destroyed or retrofitted are inexcusable.
I can see the lawsuits down the road...."rider sufferers severe brain injury with a defective bicycle helmet that was retrofitted after initial production run discovered severe flaws".
Sure, I'm happy to wait, but the punks never have an open communication process for support, they ask you to leave a 'message on Facebook', which gets ignored.
I too wish I could collect millions of dollars, and fail, and not answer complaints and walk away with a pocket full of cash.
 

onlineaddy

Well-Known Member
Region
USA
City
San Diego
@GuruUno sounds like crowdfunding isn’t your cup of tea. May I suggest you check out your LBS for a retail helmet? Or, if you feel adventurous, try manufacturing your own helmet to show those Lumos kids how things should be done!
 

fooferdoggie

Well-Known Member
My wife needs a new helmet after our tandem crash but it looks like I will have to buy one before these get to us.
 

GuruUno

Well-Known Member
Yea, yea, yea, yea, more double-talking bull crap excuses, yadda, yadda, yadda.
As previously stated, as one of the very 1st of 50 beta testers back in the early days of the Kickstart version, since that time I can attest that their customer service sucks.
Practically no way to communicate.
They take 2-4 weeks to respond to any e-mail IF THEY DO, and then they tell you to "Go to our Facebook page and initiate a "chat" to get support". And GOD forbid you need parts or service.
Yea, let me know how that works for you.
They totally ignore you.
AND, what if you don't use Facebook, how else does a company expect to communicate with their customers?
I just pray and hope that as an early adopter (almost a year) of the MIPS version (it had to be re-tooled I understand) that it has better longevity than the Kickstarter edition.
I can make a wild guess that the USB charging port will be the 1st point of stress and breakage, as if you look at those types of connections on other helmets or electronic devices, you'll see that it is a weak spot.
Remember, you heard it here first.
 

onlineaddy

Well-Known Member
Region
USA
City
San Diego
Yea, let me know how that works for you.
Sure, certainly.

I've had two support issues taken care of promptly; both times with replacement parts mailed to me free of charge in a timely matter. I never had any issue getting a response from them in the multiple times I've contacted them.