I apologize in advance if my directness is taken as a personal insult. I think cherry picking parts of communications without access to complete text is suspicious.
I’ve found that we humans are quite adept at shifting blame and responsibility. We all make mistakes. It’s always possible to overlook a small detail. Besmirching a manufacturer without a complete story is just a pity party, in my opinion.
Having had years of experience in customer service, all eBike related, I know there’s often more to the story. You don’t share your messages and we don’t get a sense of your tone. We have no idea about the scope of you claim either.
Making your first posts a go at a company doesn’t engage my trust.
I was happy to read the accident is long passed and you’ve healed. Hopefully you investigated and are back riding
No insult taken. I totally agree that mistakes happen to everybody. I’ve shared the facts about the accident and the screenshot I sent was of a public conversation on Mate’s Facebook page. If they wouldn’t have deleted the comments you could still read the whole conversation.
However, I’m not searching for pity or even saying that I cannot be faulty. Like you said, we all make mistakes. It’s not about judgment, it’s about trying to understand how can one close the qr in a way that it appears firmly closed and positioned like in the manual, then ride the bike for a long distance and have it suddenly come off.
For our knowledge the qr cannot really appear closed and loose at the same time, so that you could still ride the bike for a long distance without noticing, therefore the comment: it’s either closed or it’s not. Interesting the point of closing it in a wrong position, I will test how this could happen. What other hazards do you mean?