Ravi, The 6000 miles was the combined mileage on two bikes. The one with the issue was at about 1800 miles.For an experienced E-biker such as yourself who has installed Nyon on every bike by voiding the warranty, who has installed BikeSpeed RS Delimiter on bikes ( Delite, CUBE), changed lights, stem, fenders etc. (without R-M approval), I am sure things could have been better for you. R-M voids warranty on bikes if any of the original equipment is changed. Sometime we take risks and sometimes we don't and it is upto the discretion of the individual.
Everything looks different in hindsight but none of the above happened.
- In your R-M could have sent you loaner wheel while waiting for the hub but they have no US office or spare parts to ship you.
- I wish Cycle Monkey was faster in responding to your request...
- Your dealer could have shipped you a wheel while waiting ...
it comes down how well this situation was handled by your dealer and the manufacturer. There are hundreds of cracked frames manufactured by specialized, hundreds of failed hubs of Trek Allant+ 9s, an oil leak in a Rohloff hub that had 6000 miles ... sure...
I agree that the dealer or R&M having or putting together a loaner wheel would have been an appropriate service and made a big difference in my experience. Bottom line for me, Rohloff made a lousy choice in their sole authorized warranty partner and Riese & Muller should have a tech and parts resource in North America given how many bikes are here and how much they cost.
As to the Nyon, before I ever installed one I contacted Bosch down in California and they verified that putting the Nyon on my bike would not effect the warranty, as it mounted on the existing Invuvia mount and did nothing to alter the motor. The only issue was that the unit is not supported in North America so I would be an orphan insofar as the display was concerned.
Regarding my use of the Bikespeed RS on the Cube and the Delight, I bought both of those bikes used and therefor without warranty. As you know these warranties are not transferable. This allowed me to do things to those bikes right away that I would have had to wait for the warranty to expire to do otherwise.
I like getting under the hood of my toys and tweaking them but not to the point of voiding a warranty.