Hopefully you can come to a resolution in the 1:1. I do believe you will get your money back, keep the faith. I used to recommend them without hesitation, but can no longer do so without full disclosure. I will say that I have seen both sides, good and bad with this company. Recently a friend was looking to buy a Hydra. I suggested they might be better off with a Luna X2, but they felt the hydra would be a better fit size in a small frame. They ordered one of the ready to ship hydras and I got them a nice discount (minimal profit to WW but win win in terms of cash flow). Turns out the bike had too much stand over because of the 180mm fork. This was not Watt Wagons fault, yet they went above and beyond offering to send a 160mm fork and pay for a local shop to do the swap. Pretty sure they lost money on this sale, but you don't hear these stories here. I'm not discounting your pain and suffering, I'm a founder that's been waiting 2+ years for a bike, but I still believe in the company and hoping their luck turns around.