Thanks to everybody here and NO thanks to Juiced!! 7 business days later and I'm back on the road!! I just rode about 5 miles and everything was fine. Let's see for how long...
My ebike guy did show me the wires they use inside are really thin as well. 52v running through and they use these thin gauage wires.
I actually totally understand the reason for buying locally now. If you're somebody like me with zero mechanical/electrical experience and this happens you can definately be totally screwed buying a bike online without a local shop to service it. Or buying from a company with crap support. I need to sell this thing this company has just pissed me off. I'd rather take my business to a different company. f*ck Juiced Bikes!
You might want to use an extra strap to secure the battery as preventive maintenance. They apparently made some quality and tolerance improvement on some bikes, but I would not risk it.I have a CrossCurrent S2. Coming up on a year. My second e-bike. Love it. Especially when cruising comfortably in the upper 20mphs. Biggest complaint is seat post shim.
Just an fyi... The wire is not sized by voltage, it's sized by current and motor wattage is the determining factor.
They seem to me to be entry level bikes and to expect top quality parts and engineering may be a stretch.
That said the connection point has better off the shelf solutions available and they should be supporting their products.
So great you had a local guy who could work on your bike. Glad that you got it going again. If you secure the battery with a strap of some sort you almost certainly won't need those other two sets of connectors.
So much for Tora's proclamation on improving customer support. He's failed in less than a week. He has a backlog of years of issues and I don't think a real desire for customer support or he never would have let it get this bad in the first place. He can't even manage the basics of keeping parts and accessories on-hand. Honestly he seems to have little knowledge of QC and support.
He maybe focusing on these moped models because he has already lost a lot of hits initial commuter customers. I hate to see them go away, but he is sure working hard at making sure that happens.
The truth is though, most e-bikes seem to have too many issues given their simple design. Even buying locally is not helping many people, as the bikes can sit in the shops for months.... it's ridiculous. Now with Covid-19 parts in general are in very short supply, so if bikes were sitting for months before, who knows how long they could be siting in the shop now. I don't want to, but it's required I learn how to maintain my own bikes.
That's a good solution too, i use rubber strapes that i can get very tight.View attachment 65529"I am going to strap the battery. It honestly feels like it's rock solid tight/locked in as it is but maybe it's the microscopic movements doing it so I ordered straps the first set I bought were 14" and it's too short so I am ordering 18" straps now to see if it will work."
I had some intermittent battery connections issues early on. I salvaged these large Velcro straps and used them for securing the battery. I could not get them real tight so used small wedges under them to tighten them really well. One can buy cedar shake wedges at a lumber supply. They use them for wedging door frame etc.
Never again had a problem with intermittent connection since.
Sounds good. Let us know if you receive the items.Ok full disclosure here. I received a reply from Juiced he confirmed that I would be receiving the lock mechanism (connector on the bike) along with the repaired battery. He also confirmed my warranty ran out in Feb 2020 but they would still honor the warranty and I would NOT have to pay out of pocket for anything.
So Juiced is standing behind the issue and wanting to make it right. I guess this is just the worst time for all this to happen to my bike during covid. Otherwise it seems like everything would have been promptly handled.
I have no use for the warranty though since I already fixed the issue. I just wanted to update here because I started trashing them but in the end they do want to resolve the issue even though I'm out of warranty.
Sounds good. Let us know if you receive the items.
OK I hope juiced sells it. I will have to wait for their support to reply. I wonder if thats the reason my battery is dead or acting all crazy with voltage jumping around and battery meter flashing, because it welded itself and one of the connections is messed up now. It seems like it did weld itself. I suppose it's the Colorado sun I have had a pressure washer attachment weld itself together in the sun out here in one afternoon and I was never able to get it off.
Anyway since it looks like there's no other option here I will prob wait for juiced to reply for the next step but I suppose I'll have to start getting aggressive with it. No other choice but to break it off it seems.
Can anybody tell me which direction you turn the key, clockwise or counter clockwise to unlock the battery? Mine turns both ways will it unlock either way? I forgot but, I don't want to keep trying it if one way is wrong that way I'm not wasting time/energy.
Ever since I got this bike 1.5 yrs ago it's been one thing after another, fix one thing now it's something else. My bike was just in the shop for almost a month getting its front brake replaced and cassette and now not even a week later this happens. but I can't just let it go it's too much fun. It looks like I'm going to have to buy a new bike though and still keep this one and get it going again. Will be good to have two so whenever one is down I can have a backup.
This issue is resolved, he separated the plugs and replaced them. read above in the thread.Both of your ports are melting and/or melted together. Juiced Bike's will need to replace down tube locking interface and battery. I had the exact same issue as well as a multitude if people. It is a manufacturing design flaw that Juiced Bike's refuses to fix...