My Ride1Up 700's are being shipped............

GenXrider

Active Member
Someone on Facebook reported that the 700's throttle does not provide any assistance when pedaling using pedal assist. Others with 700's reported that they can use throttle along with pedal assist. He contacted Ride1Up support, and they responded, "This does not sound like abnormal behavior, the throttle will activate the motor though not when you are engaging the pedal assist function. They can both be used exclusively." Surely that is incorrect info from support. A key reason for using throttle is for applying some boost as you are pedaling along with pedal assist. Based on how it's working for this customer and support's response, you would not be able to do that on the 700. That would be enough for me to scratch the 700 off my list if that's considered normal for the current generation of shipping 700's!
 

cldlhd

Active Member
Someone on Facebook reported that the 700's throttle does not provide any assistance when pedaling using pedal assist. Others with 700's reported that they can use throttle along with pedal assist. He contacted Ride1Up support, and they responded, "This does not sound like abnormal behavior, the throttle will activate the motor though not when you are engaging the pedal assist function. They can both be used exclusively." Surely that is incorrect info from support. A key reason for using throttle is for applying some boost as you are pedaling along with pedal assist. Based on how it's working for this customer and support's response, you would not be able to do that on the 700. That would be enough for me to scratch the 700 off my list if that's considered normal for the current generation of shipping 700's!
I have no experience with e-bikes. But I would imagine that would be normal? If you set the pedal assist level to a certain amount it would only kick in based on how much you were pedaling, unless you're thinking if you stop paddling and then just hit the throttle it should go. But I imagine if you wanted that you would just run it on the throttle? Maybe somebody with some experience with the 700 would know better.
 

GenXrider

Active Member
I have no experience with e-bikes. But I would imagine that would be normal? If you set the pedal assist level to a certain amount it would only kick in based on how much you were pedaling,
That's not how cadence PAS works. It kicks on when you pedal - it doesn't read the torque or speed of your pedaling. But that's not this guy's complaint. The issue reported is that the throttle is not applying power when you are already pedaling using PAS. Example of normal usage: You are in assist level 2 pedaling along at a moderate speed. You approach a hill, so you use the throttle to apply additional power to compensation for the hill. Very common practice. This guy said his won't work if he's pedaling, so the throttle provides no additional power, and support said it was normal.

In the FB thread, two or three people responded so far saying that they can use their throttle while pedaling on the 700. Then one other person complained of the same problem. So, hopefully something didn't get screwed up in the latest software/controller on the latest shipments. Hopefully he gets an acceptable resolution from Ride1Up, or he said he's shipping it back. I can't blame him.

https://www.facebook.com/groups/264729534163214/permalink/627726584530172/
https://www.facebook.com/groups/264729534163214/permalink/628826521086845/

Edit: One new customer of a 700 said his was not working that way, but he posted today that he was incorrect, his has the same problem, as well.
 
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cldlhd

Active Member
Ok gotcha, so normally you can be in a lower PAS level then goose the throttle when needed then it returns to the preset assistance? Good to hear I just assumed you'd have to raise the PAS level as you approached the hill, which would be less convenient. I assume you can adjust the PAS level on the fly though?
 

GenXrider

Active Member
Ok gotcha, so normally you can be in a lower PAS level then goose the throttle when needed then it returns to the preset assistance? Good to hear I just assumed you'd have to raise the PAS level as you approached the hill, which would be less convenient. I assume you can adjust the PAS level on the fly though?
Yeah, you can turn up the PAS assist level on the fly. As long as you keep pedaling, that appears take priority over the throttle based on the feedback of two of those 700 users, despite other 700 users having a different experience. There may have been a change in the controller/software related to this. Support just said it's normal. This makes me lean more toward the LMT'D.
 

GenXrider

Active Member
Looks like support followed up with the customer to say it was a design change concept, and they are going to send him a new controller. It's a head scratcher why anyone would think a non-functioning throttle during normal pedaling would be an improvement. It makes me wonder if it was really unintentional and wasn't caught before these bikes were shipped.
 

GenXrider

Active Member
Good news. Looks like they are providing an easy fix. Someone posted this from Ride1Up.

"Some of the bikes operate in this fashion, where you can only use pedal assist or throttle, you cannot use them at the same time. If you stop using pedal assist for a second, then you will be able to engage the throttle. With the pedal assist levels of 0-5 we find that 3-5 actually give you 90-95% full throttle so there is little difference if you add in the throttle in those PAS levels.
However, some customers have commented that the ability to do both is very important to them. Moving forward, all of our bikes will allow you to use pedal assist and throttle at the same time. If yours does not have this option when you receive it, please notify us and we will provide you with a usb cable that can be used to update to our latest software."
 

cldlhd

Active Member
So mine is supposed to ship in September 15th so hopefully it'll have the update. So when the say " when you stop using pedal assist for a second" simply means stopping pedaling? I see pedal assist up to 5 is mentioned but I believe the 700 goes up to 9.
 

GenXrider

Active Member
So mine is supposed to ship in September 15th so hopefully it'll have the update. So when the say " when you stop using pedal assist for a second" simply means stopping pedaling? I see pedal assist up to 5 is mentioned but I believe the 700 goes up to 9.
Yes, they must be referring to the 1-5 mode, although based on the chart in the LCD guide, 3 of 5 defaults to 75%, not 90% power, and those percentages can be tweaked just as you can set it to use 9 assist levels. Exercise is important to me, so I'm more likely to be riding in the lowest assist.

Yes, stopping pedaling, but that's actually a quote from Ride1Up, not my words. The issue was the throttle didn't work while pedaling. Yours will probably already be updated.
 

OlePhart

Member
Good luck, and let us know.
I'm kinda lazy in my old age, so I just plan on using my throttle, BUT, IF I Did want to go faster than my throttle has me going, please tell me what PAS # (or whatever it is), should I have it in to be able to Pedal the minimum, and make it go faster? Thanks in advance,
 

GenXrider

Active Member
I'm kinda lazy in my old age, so I just plan on using my throttle, BUT, IF I Did want to go faster than my throttle has me going, please tell me what PAS # (or whatever it is), should I have it in to be able to Pedal the minimum, and make it go faster? Thanks in advance,
Well, that's not very good exercise if you just use the throttle. But higher assist levels (with pedaling) provide more power than lower assist levels, and those percentages can be tweaked, as well. Just step up the assist and give it a try. But be careful with that high speed. :)