Help! My husband purchased a Maxfoot MF-30 Trike for me for Christmas and for himself an Maxfoot MF-18. Here in Michigan we have great trails to ride but we have to make hay while the sunshines and the cold is at bay. We’ve had a fabulous March so he assembled mine and it is working great. Unfortunately, he assembled his MF-18 and after the briefest of rides (30 seconds) electrical power failed. Display went blank. Verified the pack output is at 48 Volts (Voltmeter reading). Verified everything is plugged in, seated correctly etc. He is an electrical engineer who has worked on batteries so he needs to know where to go with this issue. There are no diagnostics on the net, display is blank, no fault codes. Support is excruciatingly slow. They have answered each email in the middle of the night with an unhelpful response to check what we already have. As I said, we have a short season and are so anxious to get to riding. Does the support team ever call customers, that would expedite things. Anybody with any thoughts or advice?