As a FYI, I found it a little clumsy to swap out the spring and even after watching the video, it was not easy, but eventually got it.
Did you loosen the pinch bolts on your stem? There's 2 I believe on teh stem? Did you realize you'll need some spacers and a CAP Also >?
I too had issues, called the company, they too were a little stymied, and was supposed to send out another. YES, the removal and insertion of the spring is a problem, I found, and there has to be some specific video or directions provided by Kinekt to address the issue.i am trying to change the spring, i wanted to go with the heavy spring but having a issue getting the spring out to replace it. Also i took a 10MM spacer out and replaced it with a 3MM spacer.
I too had issues, called the company, they too were a little stymied, and was supposed to send out another.
YES, the removal and insertion of the spring is a problem, I found, and there has to be some specific video or directions provided by Kinekt to address the issue.
Inside the housing the 'top hat' piece that rests inside is a plastic retainer to keep the spring centered. I broke it in 2 places trying to put in the heavier spring.
Finally, after fiddling around and having my wife tap the 'pin' back in while I pushed down on the bars with the heavier spring I got it in, but then realized a small 'purple' plastic spacer inside had fallen out, and had to be taken apart again to reinsert it, etc., and on and on.
Bottom line is it's a great product, works well, but there needs to be specific instructions as to how to get the springs in and out easier as well as to make sure the purchaser know beforehand that they will need cone spacers, washers and/or spacers to install if needed (depending on what it is replacing, etc.)
You mean the spacers on the bottom of the stem, right? Yes, correct. I measured and asked the LBS. (as the 'stem' inside the tube has to be a specific distance from the top, too short or too long are both problematic, from my reading)
The reason you'll need not only the spacers but the bottom "cone" is because the OEM Turbo Vado has a 'teardrop' shaped cone and spacers, which do not mate with the round stem of the Kinekt.
I used 1 spacer (approx. 1/4") and the 'cone (approx. 1")
I asked the LBS about how much space inside the stem that I should have for the tube before I put the cap on and he said as long as the top screw of the stem is parallel to the top of the stem tube it should be fine. And it is. I watched a few YouTube videos to make sure I did it right as the last thing I needed to do was over-tighten, or install improperly anything.
I am aware of the video. Unfortunately, it is not truly representative the the real issues.
First, the 'pin' has only 1 indentation, it is not all the way around as shown in the video. I see that as a problem, trust me (see 1:06 to 1:08 to see groove, there is no groove, only a dimple/indentation...so think about that as an alignment issue, potentially for some)
Second, 1:16 to 1:20, 'remove the upper spring guide...that purple piece is easily detached and easily lost, trust me.
Third, 1:23 to 1:24, make sure to center it on the lower spring guide.....yea, let me know how it works for you once you close it and try to push the pin back in......the guide bottom broke in 2 spots...not a big deal, but it broke. ME, MY 2 cents....I think that "guide" should be aluminum as well as the 'purple piece' on the spring guide needs a modification of sorts.
Fourth 1:30 to 1:34....not as easy as they make it seem, that is the actual step that needs to be clarified in a PRECISE video...
So, although a fantastic product that works, we are in actuality still 'field testing' this product and should be compensated for the feedback.
My 2 cents.
There is much more comfort improving solutions for the back than for the front of the gravel bike. That is why I am always very eager to test something new that promises improved comfort at the handlebar. Kinekt suspension stem from Cirrus Cycles does just that. And it is quite good at it…gravelbikes.cc
Interesting review at the above link