Pure luck. My last bike came with a completely trashed fork, by Fedex. Worse yet if you refuse shipment from some sellers you get charged a return fee.Instead a buyer has to wait for parts, and hope you have the right tools. Now that I own headset tools I'm not as handicapped. But the first Bikesdirect shipment was a nightmare. No one had the correct races locally and they argues that I didn't need them, rather I should salvage off the old fork. But without specialty tools and real nightmare.FedEx did a great job, all the way from Seattle to Ft. Worth, Texas, boxes arrived in great shape.