I've tried WiFi off and never had any success. I've never even been able to see the Nyon in my BT on my iPhone. Push the light and get it to go into pairing mode and it just spins. Never comes up to connect. My bike and info are in the Nyon due to being connected via WiFi in the past and can sync via that as well. It just shows "bluetooth is off" when looking at connections in the ebike connect app.did you turn off wifi before trying it? I had them both connected and it caused all kinds of issues I reset then only connected through bluetooth. but my old nyon I had to do it the old fashioned way but opening up bluetooth and connecting manually. then check the app it took a few minutes then I got a popup asking if I wanted them connected said yes and then no problem. every day I have to open the ebike connect app and chose that anyone to get it to connect.