Pedego Interceptor or Electric Bike Company Model C?

Molson82

New Member
I'm looking for my first electric bike, and would appreciate some guidance.

Comparing the two, the Pedego Interceptor & Electric Bike Company Model C seem to share similar features. I appreciate the value of Pedego's local stores when issues arise, but the Electric Bike Company has linked up with Velofix for in-home service and warranty issues, and I like the plug & play setup on the EBC bikes that makes it look relatively easy to change/repair components. Both have better-than-average warranties as well.

I've noticed that neither brand has many negative posts or concerns but even more so for the EBC bikes. The only consistent knock on Pedego seems to be that they might be considered overpriced. Since the Interceptor (not the Platinum) is about $1,000 more than the Model C, I'm wondering if the added cost is worth it. I like both bikes very much but want to get the best bang for my buck. I'm hoping I can get help from the vast knowledge base here.

I'm also open to 'better' alternatives in the $2k-$3k range.

Thank in advance for the help.
 

Lantley

Member
They both appear to be quality bikes.
The model C may even have better components.
However there is no substitute for a dedicated local shop with a live person if/when issues arise.
In the end it becomes a "Brick and Mortar" sale with live customer support vs. a
internet sale with some alternative to live customer support.
Internet will always be cheaper vs. Brick and Mortar.
Do you want to pay for the superior/live customer support network or do you want to take internet savings?
I consider the bikes themselves to be a wash. It's all about service after the sale
 

Timpo

Well-Known Member
They both appear to be quality bikes.
The model C may even have better components.
However there is no substitute for a dedicated local shop with a live person if/when issues arise.
In the end it becomes a "Brick and Mortar" sale with live customer support vs. a
internet sale with some alternative to live customer support.
Internet will always be cheaper vs. Brick and Mortar.
Do you want to pay for the superior/live customer support network or do you want to take internet savings?
I consider the bikes themselves to be a wash. It's all about service after the sale
I really think it depends.

I've had bad experience with local bike shop, and had a good experience with online stores.
 

Molson82

New Member
They both appear to be quality bikes.
The model C may even have better components.
However there is no substitute for a dedicated local shop with a live person if/when issues arise.
In the end it becomes a "Brick and Mortar" sale with live customer support vs. a
internet sale with some alternative to live customer support.
Internet will always be cheaper vs. Brick and Mortar.
Do you want to pay for the superior/live customer support network or do you want to take internet savings?
I consider the bikes themselves to be a wash. It's all about service after the sale
 

Lantley

Member
I really think it depends.

I've had bad experience with local bike shop, and had a good experience with online stores.
You are correct that you can have a good or bad experience with both.
Pedego has their own network of Pedego dedicated bike shops that sell only the Pedego Brand. You are simply less likely to get no response from their dedicated stores vs. online retailers.
Read these threads how often to you hear of know reply or no response from the various companies.
I know I can call , visit, or email my Pedego shop during business hours and get a prompt /immediate response.
I place more value on that fact, than I do on the bikes specifications or the bikes price.
At this point in life I simply want to ride my Ebike for fun and exercise. While I am capable of tinkering and fixing most mechanical things. I don't want to become a bike mechanic. I don't want someone to ship me parts, I don't want to personally diagnose problems. I simply want to take a leisurely ride.
The turn key experience is what differentiates Pedego from other brands, quite frankly many are not looking for the turn key experience. Many are OK with an online experience.
However Pedego has built a huge following and a venerable brand name based on providing a turn key experience.
 

Timpo

Well-Known Member
You are correct that you can have a good or bad experience with both.
Pedego has their own network of Pedego dedicated bike shops that sell only the Pedego Brand. You are simply less likely to get no response from their dedicated stores vs. online retailers.
Read these threads how often to you hear of know reply or no response from the various companies.
I know I can call , visit, or email my Pedego shop during business hours and get a prompt /immediate response.
I place more value on that fact, than I do on the bikes specifications or the bikes price.
At this point in life I simply want to ride my Ebike for fun and exercise. While I am capable of tinkering and fixing most mechanical things. I don't want to become a bike mechanic. I don't want someone to ship me parts, I don't want to personally diagnose problems. I simply want to take a leisurely ride.
The turn key experience is what differentiates Pedego from other brands, quite frankly many are not looking for the turn key experience. Many are OK with an online experience.
However Pedego has built a huge following and a venerable brand name based on providing a turn key experience.
I generally have pretty good experience with online stores, if they ever send me defective item, wrong item, etc. they will usually respond quick to send me new one of give me a refund.

That said, yea, I agree that online stores can simply ignore your emails or phone calls if they choose to, I've seen so many ebike companies do that. So I understand your point.
 

Molson82

New Member
I understand & appreciate the value of having a local bike shop at the ready to fix whatever is broken. I guess one consideration there is just how 'local' is local?

I also believe that if you buy 'better', you'll have fewer issues to contend with. I'm 66 years old, and don't want headaches if they can be avoided. That's why I was interested in comparing the two. Putting maintenance aside for a moment, which bike actually specs out the best? As a reminder... I'm open to other options as well.

As an aside, there is a 2017 Interceptor on sale for $2,500 nearby that belongs to a Pedego store manager. It comes with a 15AmpHr battery, wood trim package, 750 miles under it's belt, and otherwise in great condition. Worth consideration??

Thanks
 
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Timpo

Well-Known Member
I understand & appreciate the value of having a local bike shop at the ready to fix whatever is broken. I guess one consideration there is just how 'local' is local?

I also believe that if you buy 'better', you'll have fewer issues to contend with. I'm 66 years old, and don't want headaches if they can be avoided. That's why I was interested in comparing the two. Putting maintenance aside for a moment, which bike actually specs out the best? As a reminder... I'm open to other options as well.

As an aside, there is a 2017 Interceptor on sale for $2,500 nearby that belongs to a Pedego store manager. It comes with a 15AmpHr battery, wood trim package, 750 miles under it's belt, and otherwise in great condition. Worth consideration??

Thanks
I don't know what other brands are available at your local store in your area.
But if you want to pay the extra $ because Pedego has physical store, that's totally a valid point.

Not everyone is a gearhead and it is nice to have a person to person interaction, rather than emails and phone calls.