Proteco Phantom XR 5 hub noises

Andreas

New Member
After riding my 2 month new ProdecoTech Phantom XR 5 for about 500 plus miles, I run into issues with having some cracking like sounds coming from the hub area. I posted a video on you tube, please check it out. Half way through this short video the noises intensify. Any feedback and help is much appreciated. Thank you ;

 

JoePah

Well-Known Member
Sounds like chain slip.. Can you run the motor with the throttle, without pedaling, and do you still gdt the noise.
 

JoePah

Well-Known Member
Still hard over on the chain slip.. Try running the bike in a different gear.

Don't think it's the brakes because the rub would be 1x, but this noise is intermittent.

If that doesn't make a difference, then it sounds like a small magnet is loose inside the motor..
 

Ann M.

Well-Known Member
Ravi's right; you need to check the alignment of the disc brake rotor and pads by looking at that from the back as you spin the wheel. Otherwise, contact Prodeco Tech technical help (800-943-6190), Luis is good and if need be, they will repair the motor at no cost while it is under warranty. I have heard of issues with the stator inside some motors, but that is all fixable!