Pulled the trigger..

SpiderDice

Active Member
Awesome! This forum needs a feature where we can put what kind of bike we have under our name and avatar...
 

walawn

Active Member
@SpiderDice Enjoy! And let us know what kind of shape it's in when it arrives and if everything works ok. It would be wise to go over the whole bike and make sure that everything is tight and adjusted correctly.
 

SpiderDice

Active Member
@SpiderDice Enjoy! And let us know what kind of shape it's in when it arrives and if everything works ok. It would be wise to go over the whole bike and make sure that everything is tight and adjusted correctly.
Will do! I have all my tools out and ready! Will check to make sure there's no damage, and everything is tight. Thanks!
 

SpiderDice

Active Member
Welp..another Rad Rover/UPS fail with delivery...

- Damage on the box
IMG_20160627_140016.jpg IMG_20160627_140023.jpg

- I followed the UPS guy with the package on the trolley from his truck, to my front door. And he dropped the package flat on it's side, right on the hard concrete. Now, when I try and put on the front tire, it looks like the front fork (right side) is bent in severely. I can't drop the tire down at all. It gets stuck. The tire even rubs in the right fork and brake caliper on the left side when trying to slide the tire in between the fork.

IMG_20160627_144125.jpg IMG_20160627_144133.jpg IMG_20160627_144200.jpg IMG_20160627_144239.jpg IMG_20160627_144249.jpg IMG_20160627_144312.jpg IMG_20160627_144323.jpg

- Major scratch on the frame of the bike..took out the white paint.
IMG_20160627_144652.jpg

- Rubber door for charging port on battery will not close.
IMG_20160627_145142.jpg

Sigh...wonder when I'll be able to ride this thing..
 

SpiderDice

Active Member
Just got off the phone with support again. They are sending me out a new fork and some touch up paint when they get it in.

Great support...just wish that I could build and then ride the bike out of the box!
 

thatdude902

Active Member
I have the rubber door issue too on the battery. I have to take a little screw driver to tuck it in. Ouch though on the damage. Mine came out fairly good, but it was just shipped to Norcal.
 

SpiderDice

Active Member
I have the rubber door issue too on the battery. I have to take a little screw driver to tuck it in. Ouch though on the damage. Mine came out fairly good, but it was just shipped to Norcal.
Mine shipped to NorCal as well, Silicon Valley. I watched it sit in the UPS warehouse in San Jose for over 48 hours..

Looks like the rim of the front tire was badly scratched as well..
IMG_20160627_153025.jpg
 

walawn

Active Member
@SpiderDice @thatdude902 I had the same rubber door issue on my old battery case and was going to suggest the same. Funny thing is that the case from BMS battery doesn't need to have something small like a screwdriver push the door in. Maybe these cases have more than one manufacturer. The power button also feels different on the new case as well. Almost like a two-step activation. Hopefully the fork and touch-up paint arrive soon. Good luck and I was worried this was going to happen to you since it happened to me (shipping fail).
 

Jolly

Member
DAMMMMMMMMMMMMMMMMMMMNNNN.. That's terrible. They either need to better package these bikes. Thicker boxes, or form padding to hold frame,folk and batter more secure.
 

walawn

Active Member
@Jolly I sent them a very long email when mine arrived as well in which I was visibly upset. We should have to pay $1499 for our bikes and $1`74 shipping just to have it trashed. That may not be a lot of money to some, but to me it is. I saved for 2 years to own an ebike again and I chose the Radrover after months of research and debating pros and cons. If only I would have know about the less than sufficient shipping process (from packaging to arriving at my door).
 

Jan

Member
I, too had issues with exactly the same thing. My shipping box was damaged and I couldn't get the front wheel on. To their credit, Customer Support was ready to pick up the bike and refund all my money. I got it though crowd funding, so I just worked with it. The battery wouldn't lock down, and it fell off when I did my first test ride. Here's the thing, though: the bike is bulletproof. Once I got it working, it was the most reliable e-bike I've ever owned (I've had many, and this was the cheapest price). I liked it so much, I sold my Pedego Trail Tracker. I rode that bike every day to work (30 miles, no problems). I go up a 7% grade hill, and the bike was really great. Not the fastest bike, but definitely worth the money. The kickstand did break, but I got a new one from Rad Rover within two days (no charge). Also my charger went out. Once again, customer service was on it.

I put 2000 miles on the bike in less than one year. I just sold mine. The reason: mid drive, baby. Yep, I got the mid drive bite and got rid of all my hub motors. My Bosch has just arrived and I really like my Currie Trans-x mid drive.

I have to admit, my eyes were a bit moist when I saw my 'Big Bear" going off with his new owner. Maybe it's me, but I actually form a relationship with my E-bikes. I know it sounds silly, but they bring me so much joy!

I have nothing but positive things to say about the bike and the Rad Rover company, and I am one tough customer. You will love your bike, but more importantly, it will love you.
 

SpiderDice

Active Member
I was taking off the fork as RPB instructed, and these four parts came off the top.

Can someone help me put them back on properly? Thanks!

IMG_20160627_172119.jpg
 

walawn

Active Member
@SpiderDice I wish I could help you, but I have no experience with such things. If it were a motorcycle, I would be your guy. I would email or call RPB and ask for an exploded parts diagram of the assembly. What used to be viewed on a micro fiche in the motorcycle industry. They should be able to send you the diagram in a PDF format. This will show you exactly how the parts go together. Another thing that would be helpful to us owners is a service manual in addition to the owner's manual. I'm pretty sure this doesn't exist though. Hopefully, you will get the assistance you need quickly. Another suggestion is to post your issue on endless sphere forums. All the guys over there are technical, DIY kind of guys and should be able to help you.