Rattan XL on Indiegogo

MJ9094

New Member
The Indiegogo total was what I was charged at the time of purchase e.g. no additional hidden fees or charges. It is pretty certain that these prices will be going up once the Indiegogo campaign ends. These ebikes are priced several hundred less than comparably equipped bikes.

What I like about Rattan is that the owners and designers are Chinese (Erik Yam is the Chief Engineer and is very visible and approachable on Facebook). Many others are US based owners who simply private label bikes built in one of many of China's ebike factories. Virtually all of of the ebike components are sourced from China so buying direct from a chinese source eliminates a couple of layers of cost. The shipping ($200 per bike) is a little steep but considering it includes freight, customs and then FedEx to your doorstep is actually a fair price. IMHO, these bikes with the level of components and performance would sell for at least $3K from a US bike shop.
So I bought the RattanXL 6 days ago. And today I was charged a foreign exchange rate of $42.03 from my bank. This is what I was talking about. Anyway another $42 doesnt matter where I've already payed $1400. And Erik on the Rattan Page on FB told me that the bike will be shipped in 5 - 6 days If I bought the California Stock. So I did, and later I figured out It was a lie as I got an email saying that it will be shipped in mid June which kind of sucks real bad.
 

RMK!

Active Member
So I bought the RattanXL 6 days ago. And today I was charged a foreign exchange rate of $42.03 from my bank. This is what I was talking about. Anyway another $42 doesnt matter where I've already payed $1400. And Erik on the Rattan Page on FB told me that the bike will be shipped in 5 - 6 days If I bought the California Stock. So I did, and later I figured out It was a lie as I got an email saying that it will be shipped in mid June which kind of sucks real bad.
Sorry to hear that. The ebike world is full of (I'll be nice) opportunities and promises due to a very hot market. They are essentially all made in China and the C-19 pandemic has all manufacturers in panic mode.

I remain committed to ebikes (have purchased 5) because I have been getting great fun and utility out of owning the only one I have actually received. That doesn't make it any easier to deal with the delays and mis-statements (where have I heard that before) by people trying their best to keep their jobs and businesses afloat. Hang in there and hopefully you will eventually be as happy with the product as I am.
 

MJ9094

New Member
Sorry to hear that. The ebike world is full of (I'll be nice) opportunities and promises due to a very hot market. They are essentially all made in China and the C-19 pandemic has all manufacturers in panic mode.

I remain committed to ebikes (have purchased 5) because I have been getting great fun and utility out of owning the only one I have actually received. That doesn't make it any easier to deal with the delays and mis-statements (where have I heard that before) by people trying their best to keep their jobs and businesses afloat. Hang in there and hopefully you will eventually be as happy with the product as I am.
Yeah and I totally get that, as long as they deliver in a month or two It should be fine haha. It just that got my hopes up haha. I wouldve gotten it anyway If he had told me the real timeline. Anyway, I am happy I made a purchase.
 

RMK!

Active Member
Yeah and I totally get that, as long as they deliver in a month or two It should be fine haha. It just that got my hopes up haha. I wouldve gotten it anyway If he had told me the real timeline. Anyway, I am happy I made a purchase.
Well, after rationalizing all of the poor communication and delays due to C19, I just received notification that my preordered in Dec 2019 Model X bikes for the wife and daughter will not be built or delivered for several months. All of my communications with Rattan involved the Holiday Combo (XL and X models) and only today was I informed of this inconvenient truth ... My XL will be delivered in a couple of weeks but the X's are not even built yet.

Considering cancelling all my Rattan orders ...