Apparently, it is the way the bike is designed. The chain line in the lower gears is what appears to cause it. Read this thread from the beginning.Is this is a low percentage issue or common? I find it strange that R1U will not address it if most of their customers have this problem.
Or is it only people who put high use into their 700s? And is it only the 700?
BET stated his occurred multiple times on another model of Ride1Up bike causing injury, so she has made some custom changes to attempt to rectify the problem. This was also covered earlier in this thread.