Given the problems you have had with your R&M, are you staying with the Bosch system on your next ebikeOnce again my Homage, a beautiful but seriously flawed ebike, is kaput. I've lost count of how many times this bike has suddenly stopped in the middle of a ride! Error Code 532 this time.
Breaking down seems to be what my Riese & Müller's Homage does best – especially when it is ridden on the rough tracks that it's Control Technology suspension was designed to smooth out!
All of my Homage's woes relate to electrical connection problems which, I think, are properly attributable to R&M rather than to Bosch or Rohloff. Significantly, no failure has been covered by warranty. I stress 'significantly' because the theme of this thread is reliability and support and, in my experience, these are deficient.
To me appears that piggybacking a second battery on the loose-fitting lid of the primary battery compartment was a catastrophic design blunder. Why didn't R&M position the downtube battery's cover on the side – even underneath the down tube – like most other makers do? Or put the second battery on the pannier rack?
I think it's time to pay Giant, Specialized or Trek a visit.
Distance ridden: 17,600 km.