I am about to purchase an E-Bike but one of the concerns I have is that the make of bike (Ride 1 Up) are only sold online. In researching the company, I found them to have excellent reviews along with quality bikes. On a personal level, any email I sent to them was answered within minutes. I am very mechanically inclined so assembly and adjustments would be no problem. I'm hoping that other issues within the electronics of the bike will be able to be remedied online with their customer support. One of the LBS around who sell some better brand E-Bikes have a policy of not repairing an E-bike that they don't sell. I will do my homework and call other LBS to see their repair policies. I do feel more confident buying online knowing the company I am purchasing from will provide good support, but there is always some risk involved. Like most, I love getting good deals, but when it comes to a purchase like this, I would gladly pay a premium to buy locally but this particle bike does not give me that option. Any input would be appreciated.