I recently purchased a Stromer ST1 and Stromer ST2. Unfortunately I purchased both of them from a dealer in Naples Florida who is not providing any customer service so I am hoping that someone can answer a few questions for me. First, I had difficulty connecting the bike to the charger and the unit that attaches to the bike (the connector) has loosened and pulled out. To remedy this I decided to remove the battery so that I could access the connector from inside the case. I unlocked the battery compartment and pushed the button but nothing happens at all. I have tried several times. Is there a way to "pop" open the door manually? I am not familiar with the locking mechanism so I am afraid to attempt to pry it open. Now I have a loose connector and no way to fix it or to charge the bike. Can anyone help me please?