I am 77 years old, and until recently my experiences with local bike shops has been favorable. In fact, the local shop in Lakeport, Ca., treated me wonderfully and I appreciated them being there for me. The last six years I have lived in Scottsdale, AZ, and my last two experiences were brutal. Whether the decline in ethics that I have seen is due to the influence and impersonality of a large city or reflect the ethics of the society in general, I don't know. The last one was a doozy. I bought an Aventon Level from a dealer so that I would have recourse if a problem arose. And, a problem did arise. The shocks did not function. I borrowed an SUV and being only 140 pounds and old, it was a struggle loading it in the vehicle to drive the five miles to the shop. I left it there and they contacted me in a few days to tell me it was fixed and that the problem was that the stanchions needed to be lubed. I picked it up. The shocks worked, but only one time! It was not easy to get back there. But, I finally brought it back. The LBS claimed that there was nothing wrong with the shocks. Months went by, and I had forgotten about the problem until I rode my other bike, a Rad City that a neighbor had given me, and realized the ride was more comfortable on the Rad City because the shocks worked. I felt kind of beaten down. I just wanted a bike with shocks, which I had paid for. I emailed Aventon and apprised them of the situation. That was about a month ago and I still have not heard back from them. They make a great bike, but I guess they are so rich in sales that customer service is not an issue for them. Anyhow, I decided to dispute the charges on my debit card, which meant that I would, if I made my case, I would return their bike and get my money back. Under B of A protocol, you must inform the merchant. I called the LBS and as soon as I said, "dispute," he said, "Bring it in,. We will replace the shocks." Then he mumbled something about how things like this make small businesses go broke. WTH! This shop, by the way, does a booming business and has opened at least one other location. Anyhow, when they took it apart, they claim it was dry! Not a drop of oil! And, they said that now the shocks were functioning normally. I have to see it to believe it. I contracted the covid, so it will be ten days before I can pick it up. If what they told me is true, they put me through hell for nothing. If I get there and find out that they are lying to me again, I will just leave the bike there and dispute the charges. They could have been heroes and I would have sung their praises. I play pickleball daily and so I have dozens of friends, many of whom have asked me about my electric bike. I am not really enthusiastic about recommending that shop, which is in the next town over. How corrupting is money! How short sighted they were in alienating me! How do they live with no moral code?