Here is a video of a bike with the exact same bike rack as on the Hub Duo.I think a mistake has been made: May I have a picture of how Biktrix thinks this pannier is supposed to be mounted on the Juggernaut Hub Duo?
This was a mistake on my staff's part. You'll see that the motor has no Bafang mentioned on it anywhere. The reason for this is because the hub motor is not made by Bafang for this particular model. We do use Bafang G06 on other models like Moto.Motor:
I don't understand why the staff would say it is a Bafang G060 motor but not identify the full model number- May I know the full model number? Is it the G060 250/350/500 or 750?
The Hub Duos have an OEM custom made motor for us with our spec on it. It is spec'd for a firmware limit of 500W when speed is limited on the display to 32kph. If speed is set to higher than 32kph, the motor is unlocked to 750W.
I made the purchases with 100% good faith.
I was not looking for a street legal bike, I was looking for an ebike for legal ebike use.
Did we say 500W and sell you a 750W motor - NO
Did we say 750W and sell you a 500W motor - NO
Did we say 750W and sell you a 750W motor - Yes (as far as I can see because we didn't set the speed limit to 32kph on display as it wasn't requested)
Did you ask us for a 500W motor and we ship you a 750W motor - No
Did you tell us via order notes or any other way before shipping your bike that you needed a 500W motor - No
As you can see above, we sold you the bike on good faith also.
Our pre-sales team would have spoken to you about the bikes. But at the end of the day, they did not walk you though the options that you selected when you purchased the bike. We have no control over the options you choose on our website. We assume that most people using the website either selects the correct options (which are self-explanatory), or they contact us for clarifications. Preferably before the order but after placing the order and before shipping it is fine too.I went to Biktrix.ca's ebike section and called Biktrix pre-sales support. I trusted Biktrix, was that wrong?
With all of that out of the way. What do you want? From what I understand, you want a 500W bike but you're not sure if what you have is a 500W bike. Here's what I recommend:
- go into the settings on the display and check if speed limit is set to 32kph
- if not, set it to 32kph.
Send me a picture of that and we can provide you with a letter that the bike is limited to 500W at the time of the letter. We can include or exclude the fact that the speed limit can be changed and the power modified by changing the setting on the display. This is up to you - let me know what you need.
In terms of pannier bag, keep it or give it away, on the house. I can refund it to you if you're not happy with it (which it does sound like you're not). Just let me know.
This way we can both move on with our short lives.