Thank you. I think I will contact Trek. I actually tried calling them while I was waiting in the store but the connection was bad and we couldn’t hear each other.
Try taking another look. The number may be hidden on the side of the pedals closest to the crank. It's stamped in the same color as the pedal.I have pelals that look the same but don't have the serial number on them. So looks like I don't have a problem, except for so-so pedals.
These pedals seem to be designed more for a beach cruiser used barefoot.
Yes, they are definitely all covered as long as they are within the model listed. I work at shop that sells Trek and Specialized. There was no info or warning given to shops "before hand" about this ridiculous torque wrench installation requirement. However, it's quite understandable as to why a torque wrench is mentioned because they are somewhat of a challenge for many builders/mechanics to get tightened properly...as are all pedals that use the allen head, inline with the spindle design. Impossible to get properly tightened?...of course not. But they suck in comparison to the traditional pedal wrench to the 90 degree to spindle design. Most people have no issue getting the 90 degree design tight. IMO no bicycle pedal should come with the inline, allen head pedal except for high end road bike pedals...and maybe some high end, MTB, XC racer types who are really just roadies on dirt...LOL! But seriously, this inline, allen head design has always required good technique for proper, safe installation. The leverage just isn't there for many folks to get properly installed, hence the liability of a pedal falling off.Mine (from my 2020 Allant+7) do have the brand. My Trek dealer evidently hasn’t read the recall well, as they said it was only for aftermarket sales whereas the recall clearly states it’s good for either bought aftermarket or original equipment that came with the bikes.
Yeah I agree . Bet you money someone installed the Left Pedal wrong . Stripped the Threads on the crank arm . So the thing fell off . And someone decided to sue . When it wasn't the Pedal . It was some bike Shop person who didn't know the left pedal goes backwards with reversed threads . I doubt most riders even know this unless they have a reason to find outI’ve been told by my Trek guy that these pedals “should be fine” if properly installed at initial set up. I haven’t attempted to turn mine in for any credit yet. I changed mine out to a grippier pedal early on so the originals are sitting in a box.
Good on you for outing LANDRY'S in NEWTON, MASS for the lousy customer service jerks they revealed themselves to be.We have a Verve 2 and a Verve 3, purchased last fall at Landry’s in Newton Mass. The Verve 2 pedals were swapped a couple weeks ago and I was told at the time by the employee that I would have a $20 credit on my account to spend on “anything in the store”.
I decided to wait until they had more pedals, as they said they could not swap out the other bike yet.
Yesterday we received an email that they had more pedals so I brought the Verve 3 in. The first guy scratched the crank arm trying to remove the Bontrager pedal when the allen wrench slipped. He gave up and I waited for another mechanic. When I asked about the $20 (now $40) he insisted that it was to pay for the replacement pedals. I showed the email that clearly states “in addition” but he just repeats that it is to cover the replacement pedals and that he has no authority or knowledge. I saw on the box of the new pedals that they cost $15.
I go to the front of the store and get the same response, that the $20 is to pay for the new pedals. Again I show the email and again I get the same response. He goes to a back room to get the “acting manager” who says the same thing. I would not back down and finally they agree to $20 that has to be used TODAY. Even though the email from Trek states good through December. I say I want $40 so he goes to “research our account”. When the acting manager returns he has another set of cheap pedals and says because I wanted it on the spot that is why the $20 is to go towards the replacement. If I was willing to wait for the Trek pedals… Then they go ahead and replace the pedals again and the mechanic asks me if I want the previous replacements. I say sure.
Then they finally agree to a $40 credit, but “it’s a coupon not a credit”. Previously I had referred to it as a coupon and was told “it’s not a coupon, it’s a credit”. I grab a $39.99 Bontrager handlebar bag, pay the $2.49 tax and leave, never to return again.
The end. Except that I will be replacing pedals again but not from this store.
Landry’s in Newton, Massachusetts
So your pedal came off today and you hadn't heard about it till today? How long have you been riding your bike?Well, my right pedal flew off after turning a corner coming back home. Thank heavens I was going slow and wasn't on the steep hill when it happened. I stayed upright at least, lol! However, neither my lbs nor the Trek bike store in the Seattle metro area notified me of it. A friend of mine who rides an Allant +7 like mine was the one that told me. Two weeks later, the notice arrived. Sheeeeeshhhh!
Usually the service is very good at Trek stores.I sent this note to my local Trek store an hour ago:
Just want to register my annoyance with your shop. I dropped in today with a pair of Circuit City pedals which have been recalled. I have already replaced them on my Verve + 3 (which I bought there just over a year ago) with a pair of Blackspire pedals. It’s an hour and 20 minute drive each way from Grand Bend.
Here’s what the recall notice states: “In addition, when you bring your recalled pedals to a Trek retailer for replacement, Trek will give you an in-store credit of $26 to use toward any Trek or Bontrager merchandise. The credit is good through December 31, 2021 and has no cash value.”
It didn’t say, as I was told when I presented the pedals, that I had to bring the entire bike in for photographing of the serial numbers, all of which will be on file at your store. The owner refused to take my pedals or details, insisting that the only way this could be done was for me to return with the entire bike. As I have to partly disassemble it to get it into my car, it’s hardly worth the effort. Or the cost of the drive in time and fuel. I have now discarded the pedals.
I have spent easily over $5000 in your shop in the past year, and this is not the first time I have received a flippant response to a reasonable after-sales enquiry. Usually, the service is quite good at your shop, but when it isn’t, it’s appalling.”