So I just got a juggernaut HD DUO from Biktrix. Super excited, but I haven’t been able to test it out yet, or even turn it on; when I push it forward it seems fine, but if I try to back it up, it’s like the gears “catch”; the bike will move backwards, but there is a mild “clunk” when this happens. I keep looking for a packing strap or some kind of packing guard to be in the way, but I can’t find anything. I’m really excited to get out and let this thing rip, but I don’t want to break it on my first ride out. Any suggestions? I have reached out to Biktrix, they have been fireindly, but no one has gotten back to me about this particular issue. Any yes, I am pretty much a virgin in this territory. I borrowed a first generation Sondors from a friend a few weeks ago, but other than than I have no experience with an ebike.