Sad to say no one is answering the Ness phone. New Icon that won’t work;-(
If you have no recourse to get a replacement bike from Ness, take your bike to a quality welding shop. A good TIG welder should be able to repair the frame. After less than a year of use, it would be a shame to have to buy another bike.Are these guys still in business? I bought my Ness bike in April 2019 and put around 2,100 miles on it. The other day while riding, the bike frame split at the folding joint weld. This is definitely a warranty issue they need to address and I was lucky to not have gotten hurt. I have called and emailed numerous times and have gotten no response. I just want others who are considering purchasing a Ness bike to reconsider. It feels like these guys are not standing by there word and are probably scamsters. It is a decent bike however with no customer support you should probably look elsewhere. Unfortunately, I am going to have to buy a new ebike.