Turbo Vado 4.0 2022; Error 513, Full Power Loss

Stefan Mikes

Well-Known Member
Region
Europe
City
Brwinów (PL)
Get a refund and try with an expensive Bosch E-Bike. Riese & Muller Rohloff E-14 e-bike comes to one's mind first. Good luck.
 

Bumblebea

New Member
Region
Canada
Bea, let me encourage you. Specialized are known as the company that cares, and their warranty is one of the best in the market. As far as I know, the company has done a lot to get rid of bad dealers recently. They seem to have gone through the supply chain disruption successfully (that's why you can enjoy your brand new 2022 Vado while many other brands cannot deliver any new e-bikes). And Specialized owns their solutions, not being dependent on other parties such as Bosch.

What makes the situation a little complicated is 2022 Vado, Como, and Tero are based on the new Mastermind system with new motors, batteries and displays/controllers; the supply chain disruption, holiday season, and your remote location. Still, your issue will be resolved to your satisfaction by Specialized, be sure of that. I can say the same to Jamster, although everything depends on the quality of the LBS, too.

My own experience: I bought a NOS MY2017 Vado 5.0 in 2019. This (brand new at that time) e-bike came from the first production batch and had issues with the electronics. The LBS that sold that 45 km/h e-bike to me kept reassuring me with these words: "We are waiting until Specialized releases 2020 electronics upgrade sets. As these sets require type-approval, that will take some time. Rest assured, Specialized won't let you down; it is just a matter of time". So I was riding that crappy Vado for several months to get the upgrade in the Spring of 2020. Free of charge, warranty service. My Vado has become my best e-bike since, ridden for over two years and with well over 10,000 km on the odometer.

Patience!
We have a lot of snow and cold temperatures at the moment therefore I didn’t want to travel with the bike to the LBS but they have been very accommodating to me and reassured me that it’s not going to take long to fix the issue, as I said they have had two bikes last year with the same notification so they are confident with what needs to be done. I made sure I bought the bike where they only specialize in e-bikes. It’s just a bit of a pain for me as I need to take the ferry to Victoria to have it looked at. As for the bike itself, I love it I love the way it rides so smooth and the way the gear shifts … wow so smooth.. I also love the way it looks. Can’t wait for the spring weather …
 

kahn

Well-Known Member
Region
USA
City
northWET washington
We have a lot of snow and cold temperatures at the moment therefore I didn’t want to travel with the bike to the LBS but they have been very accommodating to me and reassured me that it’s not going to take long to fix the issue, as I said they have had two bikes last year with the same notification so they are confident with what needs to be done. I made sure I bought the bike where they only specialize in e-bikes. It’s just a bit of a pain for me as I need to take the ferry to Victoria to have it looked at. As for the bike itself, I love it I love the way it rides so smooth and the way the gear shifts … wow so smooth.. I also love the way it looks. Can’t wait for the spring weather …
Where do you live that you take the Victoria ferry for a bike shop? None in/around Vancouver? I do recall getting a quick repair at a bike shop up the hill from the waterfront and then off maybe a mile or so to the east - major arterial. It was a life-saver as we were on a four day ride from Whidbey, Port Angeles, Victoria, Sidney and Anacortes back to Whidbey.

I do hope Specialized and the shop get it all working in a timely fashion.

As a matter of fact, I just removed my MEC Ferratta tights after walking in the snow down here.
 

Stefan Mikes

Well-Known Member
Region
Europe
City
Brwinów (PL)
I said Jamster should get rid of his gorgeous Spec e-bike and try his luck with other brands :D
I wonder what happens when he discovers, say, oil leak in his dreamed of Rohloff E-14.
We have a user in this Forums who was infuriated with an expensive Trek e-bike. He converted to Spec later...
 

Bumblebea

New Member
Region
Canada
Where do you live that you take the Victoria ferry for a bike shop? None in/around Vancouver? I do recall getting a quick repair at a bike shop up the hill from the waterfront and then off maybe a mile or so to the east - major arterial. It was a life-saver as we were on a four day ride from Whidbey, Port Angeles, Victoria, Sidney and Anacortes back to Whidbey.

I do hope Specialized and the shop get it all working in a timely fashion.

As a matter of fact, I just removed my MEC Ferratta tights after walking in the snow down
Where do you live that you take the Victoria ferry for a bike shop? None in/around Vancouver? I do recall getting a quick repair at a bike shop up the hill from the waterfront and then off maybe a mile or so to the east - major arterial. It was a life-saver as we were on a four day ride from Whidbey, Port Angeles, Victoria, Sidney and Anacortes back to Whidbey.

I do hope Specialized and the shop get it all working in a timely fashion.

As a matter of fact, I just removed my MEC Ferratta tights after walking in the snow down here.
I live on Pender Island, the shop I purchased my bike is in Victoria, B.C. They are an awesome shop ..
 

shelglass

Member
Have to agree with Stefan Mike on this. My Specialized dealer has trained technicians on ebikes like my Tero.
Specialized is a giant retailer and yes these times of supply chain problems exacerbates issues like this. However I fully
trust my LBS to solve issues that may come up, And yes I am a Specialized bicycle proponent.
 

jigglyjamster

Member
Region
USA
Have to agree with Stefan Mike on this. My Specialized dealer has trained technicians on ebikes like my Tero.
Specialized is a giant retailer and yes these times of supply chain problems exacerbates issues like this. However I fully
trust my LBS to solve issues that may come up, And yes I am a Specialized bicycle proponent.
Good for you! Hopefully Specialized improves their quality control!
 

jigglyjamster

Member
Region
USA
Bike continued to have error codes, and there was some indication the bike was not properly repaired back in October 2021.

So, Specialized replaced my bike, at no additional cost, under the warranty program. I now have a brand new Turbo Vado 4.0 2022, same model, same color.
 

Stefan Mikes

Well-Known Member
Region
Europe
City
Brwinów (PL)
So, Specialized replaced my bike, at no additional cost, under the warranty program. I now have a brand new Turbo Vado 4.0 2022, same model, same color.
Eventually, they always will. It is called Specialized Warranty :)
 

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