Turbo X 691 Battery Problem

Dysan

New Member
Hi all,

Unfortunately, I am having an issue with my 691wH battery which appears to be semi dead. It’s been working faultlessly for the past year or so and then suddenly today no LEDs when pressing the button. Obviously I tried the usual things (mounting, unmounting etc) and I know it’s not anything to do with the bike because my original 478wH battery still works just fine in the bike. Although I don’t use the bike on a daily basis, it’s never been out in the rain or even wet roads, never in rough terrain so is pretty much pristine.

When I plug in the wall charger - either with the battery in the bike or on its own - the charger’s twin LED turns on the red light for about 5 seconds (which I believe denotes charging) then turns green (which means that it is reporting that the battery is fully charged). When the battery is in the bike, the lights on the front and back of the bike go on for about 5 seconds and then the front like blinks twice.

Oddly enough, I still seem to be able to connect to the battery via Bluetooth using the Specialized app on my smartphone and this tells me that the battery is healthy, 62% charged, battery health 100%. It doesn’t seem to be “remembering” the last time it interrogated the battery because if I exit the specialised app and go outside of Bluetooth range it tells me it cannot connect to the bike. However, as soon as I get back within range of the battery, the screen populates again with the batteries details. I have attached a couple of screen grabs of the app's report on the battery.

I’m presuming my only recourse is to go to specialized UK head office directly (rather than one of my local dealers because frankly they don’t seem to have the first clue about electric bikes) and ask them how to proceed. Has anyone had this problem before?

Cheers (in much sadness)….Rod
 

Attachments

Hi all,

Unfortunately, I am having an issue with my 691wH battery which appears to be semi dead. It’s been working faultlessly for the past year or so and then suddenly today no LEDs when pressing the button.

Cheers (in much sadness)….Rod
Dysan,
unclear what is going on with your battery but I noticed that you have firmware 5.9 which is not the newest version. If you have a proper dealer upgrade the firmware perhaps this solves your error. I also noticed something else; your voltage is 20.0V which seems very low given that it should operate at around 39V. Could this be that some cells have stopped functioning? I should definitely take it to a proper specialized dealer and have it checked.
 

Dysan

New Member
Thanks for the input Jan - I will I believe have to get it to the UK HQ as to date I haven't found a dealer in London most dealers don't have any equipment to change the firmware. I had to have this battery shipped from the States and it took months...
 

Senseiwai

Member
I had simular problem with my battery on my Turbo S. I went to the shop and they are going to replace may battery on warrenty. So I'm waiting Specilized contact me when they have battery in stock.
 

Dysan

New Member
As I feared, Senseiwai. Just hope I'm able to get a battery this year!! They seem to be in short supply!
 

Senseiwai

Member
As I feared, Senseiwai. Just hope I'm able to get a battery this year!! They seem to be in short supply!
Yes I'm afraid so, they are lending me 500watt ish Turbo X battery meanwhile. The 500watt battery is on its way from EU HQ.
 

Senseiwai

Member
After 3 long month without my stock battery instead using a Turbo X battery restricted to 33km/h I got new replace battery. I rode to Specialized store here in Stockholm switch batteries and rode home in Turbo mode. What a blast!!! :)