Don't stop with just one letter. About one a week for a while would be appropriate. That shop should lose its franchise.Rode the Bh yesterday after removing the rear wheel and replacing rear brake pads, also put on different pedals. Bike rode great , almost would buy again…nah…but still was a nice ride, i must have got lucky got the wheel in a good position in relation the torque sensor
I have a working bike , can do maybe 80 plus miles a trip so I can wait for the repair and the new bikes a week or 2
Heard from Trek on the other bike today, not real happy. A problem that showed up in the 2nd month of ownership with only 1200 miles is now costing $285 to rebuild the rear wheel with help from Trek. I will be giving Corparate an ear full after all the hassles I have been through due to the misdiagnoses on the original shop. Paying for additional wear repairs which weren’t needed , multiple shop visits and my favorite is the bad attitude I got from the service manager.