what to do if the bike you ordered online is defective.

johnek

New Member
Most states have a merchanability law for consumer goods. This is in addition to any warranty from the manufacturer. A product must be suitable for the use that is intended. A major flaw in the design (square wheels, a battery that lasts 2 minutes etc.) is covered by this law and would get you your full purchase price back and you would likely not have to pay shipping. To enforce it though you would have to go to court (small claims or other). If a group of owners all had the same problem they could do a class action.
 

Comfortably Numb

Well-Known Member
Most states have a merchanability law for consumer goods. This is in addition to any warranty from the manufacturer. A product must be suitable for the use that is intended. A major flaw in the design (square wheels, a battery that lasts 2 minutes etc.) is covered by this law and would get you your full purchase price back and you would likely not have to pay shipping. To enforce it though you would have to go to court (small claims or other). If a group of owners all had the same problem they could do a class action.
OK....Suppose you win in court. Now what? CN
 

mschwett

Well-Known Member
Region
USA
what to do ... return it!? leave bad review.

if they don't accept returns, dispute with credit card company.

do research, and/or buy next bike at a bike shop.
 

rich c

Well-Known Member
Typical response these days, go to court. Why not, all our laws and medical controversy are decided there now.
 

chunk

Active Member
Region
USA
I bought a Chinese bike off the Internet last year. I bought it through Amazon, and thought if there was a problem I might get a bit of help from them (Amazon) if needed. So far no problems, except a broken front caliper, my fault. When I emailed the vendor about buying a replacement, they paid for it even though I broke the caliper. Pretty nice of them.
 

fuyume

Member
Region
USA
I don’t know, it’s a risk. I bought a RadPower bike, and it had an issue which was not discovered until the bike was fully assembled and I went to install accessories. My only real option was to deal with the issue on my own, or disassemble and repackage the bike and ship it back to RadPower. This is obviously onerous and the return process could be subject to dispute; do I really want to take that risk? I’m wary of even talking about the issue for fear that the company might see this and try to void my warranty if I talk about it. But then again, the warranty is subject to the same issue. What am I going to do, disassemble the whole bike and ship it halfway across the country, probably at my expense, only to have my warranty claim denied?

RadPower has no retail dealers. I understood this to be a risk when I ordered the bike, and I’m an experienced bicycle mechanic. I don’t know that I would necessarily recommend ordering mail order without local retail support.
 

CodyDog

Well-Known Member
Region
USA
City
Texas Hill Country/Banana Belt, Colorado
I have only purchased one ebike online (Rad) my other two have been from a local make shops. At this point, I will only deal with a LBS. Risk is not worth the money saved in my humble opinion. Moving parts that wear need service, on line businesss can not meet the service needs.
 

Mike_V

Active Member
Most states have a merchanability law for consumer goods. This is in addition to any warranty from the manufacturer. A product must be suitable for the use that is intended. A major flaw in the design (square wheels, a battery that lasts 2 minutes etc.) is covered by this law and would get you your full purchase price back and you would likely not have to pay shipping. To enforce it though you would have to go to court (small claims or other). If a group of owners all had the same problem they could do a class action.
? "what to do if the bike you ordered online is defective."
1) Plan ahead (& you didn't ) It's a business rookie : YOU pay an insured licensed shop to assemble the new eBike you (knew) know nothing about.
2) When (If) a defect is discovered on the newly unboxed eBike witnessed by the insured & responsible mechanic;
the insured seller has a business solution, with all cost borne by their insurances ( and of course reseller claims with the manufacturer insurer )
 

Gionnirocket

Well-Known Member
Region
USA
City
Y. O.
? "what to do if the bike you ordered online is defective."
1) Plan ahead (& you didn't ) It's a business rookie : YOU pay an insured licensed shop to assemble the new eBike you (knew) know nothing about.
2) When (If) a defect is discovered on the newly unboxed eBike witnessed by the insured & responsible mechanic;
the insured seller has a business solution, with all cost borne by their insurances ( and of course reseller claims with the manufacturer insurer )

What if you stepped down off your pulpit (and briefly removed your head from your ass) and take (took) a moment to understand what the OP is saying.
Where did he even imply (as you ASSumed) that this is his current (or past) situation and/or that he knows nothing about eBikes?
The inept soft headed are the LBS's dream as you often (always) demonstrate.

As to the OP... This is where your credit card is your friend. A description of the defect along with some photos and documentation that you tried to resolve it with the merchant is all you should need.