Where to get parts?

tallpaul

Active Member
I am stepping up to a 500W battery for my FullSeven S RX and wanted to get the decals for the battery that Haibike puts across the downtime into the battery side.
Also need a bolt for the S.E.S. pulley that is made of aluminum and VERY easy to round the allen fitting.
Haibike and LBS say that Haibike only sells this as part of a full set of bolts and parts for over $200. And that the decals are next to impossible to get.
I was able to find them on a website in Italy (Ridewill.it) but the shipping was like $80 or so for $20 worth of parts that weigh next to nothing!

Overall a bit discouraging that parts are so hard to come by, or grouped together with other parts driving the cost way up. I wonder if that is the way with all bikes? For many years I have worked on my motorcycles, and now my bike, and depend on sources for parts and spares.

Anyone have any sources for parts in the US? Haibike will not sell direct to consumer and LBS not too quick to respond as they are too busy with selling and fixing bikes to supply a DIY customer.

Other then that, I do love the bike, and eBikes in general. I have turned a few friends on to them and they are equally excited about it. This market I feel is exploding with new bikes and dealers.
 

Guidz

New Member
Man, have that EXACT same problem! 2015 Haibike Trekking RX XDuro that had a battery go bad under warranty (one of my other posts here). Replaced it but sans decal!! Now I am riding around on a "Haib" on one side and an "ike" on the other! Found exactly what I needed on Ridewill (6.50 euro sticker...59.50 to ship it?!) as well as eBay in Germany (doesn't sell to the US!). ALSO lost a bolt off my kickstand which now leaves it rattling around a bit with just one.

Discouraging, indeed. I would LOVE to find a good answer. I am trying to contact friends in Europe to take delivery and pass it along to me. Still, 15.90 to Spain and I can't find just that one bolt I need. Frustrating, indeed.

Can't find an answer, we can go in on it together and eBay off all the unneeded parts to try and recoup some cash! Either that or pull straws to see who gets to go to Italy to pick this stuff up? LOL
 

Nova Haibike

Well-Known Member
Found exactly what I needed on Ridewill (6.50 euro sticker...59.50 to ship it?!)
Ridewill has them on eBay UK too, for roughly $42 shipped.

ALSO lost a bolt off my kickstand which now leaves it rattling around a bit with just one.
It uses common metric bolts, at least common for a bike shop. I can't look at my Haibike right now, but I believe it is an M8 size. You can get bolts on eBay as well; I buy stainless steel metric bolts off of eBay to supply my co-op.
 

Fitzy

Active Member
Ridewill has them on eBay UK too, for roughly $42 shipped.



It uses common metric bolts, at least common for a bike shop. I can't look at my Haibike right now, but I believe it is an M8 size. You can get bolts on eBay as well; I buy stainless steel metric bolts off of eBay to supply my co-op.
I just ordered two items from RideWill on eBay. The shipping was slightly less than on their website, and since these were separate items (and twice the shipping charge) I contacted them and was granted a further shipping-cost reduction.

Still, these international shipping-charges are ridiculous. Dunno if this handles import-taxes or whatever, but I could see a niche-market for someone here from Italy to offer shipping/handling services for the USA.

Incidentally, on their website, RideWill charges $63 minimum to the US, while it's "only" $35 to Canada.
 

JoePah

Well-Known Member
I just ordered two items from RideWill on eBay. The shipping was slightly less than on their website, and since these were separate items (and twice the shipping charge) I contacted them and was granted a further shipping-cost reduction.

Still, these international shipping-charges are ridiculous. Dunno if this handles import-taxes or whatever, but I could see a niche-market for someone here from Italy to offer shipping/handling services for the USA.

Incidentally, on their website, RideWill charges $63 minimum to the US, while it's "only" $35 to Canada.
And that's why the import export business is extremely lucrative.. I'm a little surprised there isn't some Haibike eBike dealer in the US who doesn't stock piece parts...
 

Ann M.

Well-Known Member
@JoePah, the dealers have the same problem getting those individual parts in their shops; although I can imagine that they would like to be able to do so.

As for the battery stickers, Haibike may be worried that someone would fraudulently relabel a non-Haibike battery as Haibike. There could be some liability issues there for the company. I can appreciate how annoying it is to not be able to clean up your battery with fresh stickers though.
 

Nova Haibike

Well-Known Member
@JoePahHaibike may be worried that someone would fraudulently relabel a non-Haibike battery as Haibike. There could be some liability issues there for the company.
Aren't the third-party aftermarket Yamaha and Bosch compatible batteries visually different than the OEM units?
 

JayVee

Well-Known Member
Even here in the EU it can be a challenge. Just ordered a QM 40 PM 5”/6” Magura adaptor, which wasn’t that easy to find.

Magura provides shockingly low quality bolts with the adaptor. I’m going to replace them with high quality industrial grade bolts, but wanted the original parts for warranty purposes. The bolts provided with the bike were literally shredded to pieces after a mechanic applied about 20Nm torque instead of the prescribed 6Nms. Sometimes it’s better to forget the original parts and replace them with high quality ones. It can save a lot of time and grief.

Those Haibike stickers are fairly easy to find. But the shipping costs are exorbitant.
 

JayVee

Well-Known Member
Just ordered the Haibike stickers for my 2nd battery. Price: 38 euros. The stickers only cost 8 euros, the rest is postage. And this is to deliver from neighboring Germany. Simply outrageous...
 

JayVee

Well-Known Member
What really galls me here is that you could fold those stickers without ruining them, put them in a big sturdy envelope, and send them as a big letter for something like 5 euros. I’m very curious to see what deluxe box Amazon will send this in. For 30 euros it better be good!
 

rich c

Well-Known Member
Im guessing a local sign shop with a good graphic artist could duplicate the decals. But with scanning and design time, I doubt if it would be cheaper.
 

Guidz

New Member
Im guessing a local sign shop with a good graphic artist could duplicate the decals. But with scanning and design time, I doubt if it would be cheaper.
Someone WITH the stickers would have a relatively easy job of it. Provided you have weather-proof sticky paper...and aren't sued for copyright infringement or such. Eh, yup. Sounds much more expensive! I am also curious to see what Amazon uses to send 38 Euro decal. Fingers crossed it is gold foil.

As for the kickstand bolt? I pulled the remaining one and measured an M5 cap head x 25mm. Pack of 10 cost $6USD. Stainless steel. Newegg.com
 

JayVee

Well-Known Member
I finally got the decals for the battery. They were shipped via DHL (silly but imposed by Amazon Germany).

Amazon shipped the decals in a huge box, and it's clear they could have been sent as a large letter without damaging them. The decals come in a plastic envelope that is wrapped around itself 4-fold. I think it's safe to say that there's little risk of these being damaged by water. You'd have to immerse them in water completely. And if Amazon took the time to fold the top of the plastic bags and tape them, the decals would pretty much be waterproof.

Box and set of 2 decals:

IMG_1288.JPG


Decals unwrapped:

IMG_1289.JPG
 

Guidz

New Member
Thanks for the post. Great description and the photos. Much appreciated.
Good to know that the decals would survive all but a nuclear blast when shipped. Still, for that shipping price, I would expect a free toaster! :)
 

JayVee

Well-Known Member
I've put on the decals, but it's a slightly delicate process. I'll describe it here.

Basically, the decals come with 3 layers:

- The blue background sheet
- The decals with Haibike logo
- A transparent layer

You remove the transparent upper layer and the decals should in theory stick to it, giving you a transparent sheet with the decals. You then paste this onto the side of the battery. Once it's aligned, you remove the transparent layer and the decals remain on the battery.

Now that's the theory...

The problem I encountered was that when I pulled the transparent layer some of the decals stayed stuck on the background layer. This is shown below. So I had to reattach the decals to the top transparent layer. In the end it turned out OK, but you only get one shot at this.

IMG_1293-pr.JPG
 

Nova Haibike

Well-Known Member
It helps place the decal face down on a clean surface and rub the backing paper beforehand with soft plastic blade (a credit card works) so that the decal sticks to the transfer sheet and not the paper.
 

JayVee

Well-Known Member
It helps place the decal face down on a clean surface and rub the backing paper beforehand with soft plastic blade (a credit card works) so that the decal sticks to the transfer sheet and not the paper.
I did that. But it didn't help that much. I suspect that the problem is that these decals have been laying in a warehouse for months...
 

Guidz

New Member
I have a friend who is going to Germany at the end of this month and has kindly agreed to carry two sets back for me. Ordered from: https://www.elektrofahrrad24.de where you could choose "envelope." Total = 22,50 euros. I'll post back when they arrive. 2015 model Haibike so fingers crossed that the decals are ok.

Still waiting on the m5 kickstand bolt! Newegg.com sent THAT DHL...uuf.