X7 discussion

arcom

New Member
I’m looking for a stable mate for my wife’s ebike and REALLY liked this until I checked the warranty:

5 years for the frame;2 years for battery; 5 months for other accessories

What’s up with that?

And my goodness, have you ever seen a warranty with this wording (cut and paste from the web site)


R-E-S-P-E-C-T Find Out What It Means To Us

We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that often times these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
 
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DeiviJones

Member
I got an Asurion 3 year warranty on top of what they included from Eahora, and I checked with them before I bought and they said it would be covered if I had any problems. It was like $50 on amazon.
 

RMK!

Member
Well this changes the tone of this forum.....thanks.
I had read the unusual Eahora Warranty Statement and while I agree the language in the statement is strange and defensive, for me the warranty on all of these direct to consumer bargain Chinese made ebikes is a sketchy proposition at best. If good warranty support is a high priority, you should probably be looking at a B&M Bike Shop and or a major bike brand. As someone advised me when I began my search, most of the vulnerable components used in these bikes can be sourced from other companies or the manufacturer.

Since I was going to buy 3 or 4 bikes for the family, I was looking for the best performance/value option. The money I saved might go toward repairs but it was a risk I was willing to take. Even better know brands like Rad and certainly Sondors are companies operating on thin margins.

Here today, gone to Maui ... ;-)
 

RMK!

Member
I got an Asurion 3 year warranty on top of what they included from Eahora, and I checked with them before I bought and they said it would be covered if I had any problems. It was like $50 on amazon.
Did you carefully read the Warranty document? No matter what they said, the warranty documentation is the bottom line. There is usually wiggle room (grey areas) in 3rd party warranties so that if Eahora or whomever does not perform, they are off the hook. Even if they end up doing something, it usually is such a PITA in terms of jumping through hoops it isn't worth the effort.

Can you tell I'm not a big fan of warranties in general but especially, 3rd party warranties? They, like most contracts are written to protect the originator. ;-)
 

DeiviJones

Member
Did you carefully read the Warranty document? No matter what they said, the warranty documentation is the bottom line. There is usually wiggle room (grey areas) in 3rd party warranties so that if Eahora or whomever does not perform, they are off the hook. Even if they end up doing something, it usually is such a PITA in terms of jumping through hoops it isn't worth the effort.

Can you tell I'm not a big fan of warranties in general but especially, 3rd party warranties? They, like most contracts are written to protect the originator. ;-)

For sure! I have used and been successful with these ones before, never for an ebike granted. Hopefully I wont need to use it, bike is still going strong and Im loving it more with every use! “Knocks on wood”
 

GeauxDan

New Member
I’m looking for a stable mate for my wife’s ebike and REALLY liked this until I checked the warranty:

5 years for the frame;2 years for battery; 5 months for other accessories

What’s up with that?

And my goodness, have you ever seen a warranty with this wording (cut and paste from the web site)


R-E-S-P-E-C-T Find Out What It Means To Us

We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that often times these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
What is this? Did i miss something?
 

PatForbes

New Member
Did you wind up getting that rack and did it work out for you? I see this one listed on the site for $60:

Hi.
I've got this rack
0_.jpg
from Amazon and it fits perfectly. You just need to bend the upper ties to adjust, and that's all. The price is $33.49 & FREE Shipping or 24.98 if you'll buy the used one like I did. The dimensions are L x W x H: 15.5" x 8" x 15" , so 8 inches wide is perfect for the fat tires.
 

PatForbes

New Member
With the the poor documentation received thus far, changing anything outside of the basic menu options is risky IMHO. But for those who must, noting the changes before making them is a good idea. Apparently, there is a Reset to default settings procedure as mentioned in one of the manuals but they will only give that information out if you contact Eahora directly.

What could possibly go wrong ... ;-)
To reset to default you need to hold (-) and (i) keys for 2 sec (an error is the Manual).
 

DeiviJones

Member
Hi.
I've got this rackView attachment 48346 from Amazon and it fits perfectly. You just need to bend the upper ties to adjust, and that's all. The price is $33.49 & FREE Shipping or 24.98 if you'll buy the used one like I did. The dimensions are L x W x H: 15.5" x 8" x 15" , so 8 inches wide is perfect for the fat tires.
Thats awesome! Im searching for a rack still! Would you mind posting a pic or two of it on?
 

PatForbes

New Member
Has anyone put a rack on their bike yet? If so, can we see a pic? Also has anyone put fenders on yet? I'm curious as to how it looks.

What add-ons has everyone included?
Hi.
I've got this 0_.jpg rack from Amazon and it fits perfectly. You just need to bend the upper ties to adjust, and that's all. The price is $33.49 & FREE Shipping or 24.98 if you'll buy the used one like I did. The dimensions are L x W x H: 15.5" x 8" x 15" , so 8 inches wide is perfect for the fat tires.
As for the fenders , I got these
00_.jpg
but from Aliexpress for about 6 bucks.
 
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DeiviJones

Member
Hi.
I've got this View attachment 48352 rack from Amazon and it fits perfectly. You just need to bend the upper ties to adjust, and that's all. The price is $33.49 & FREE Shipping or 24.98 if you'll buy the used one like I did. The dimensions are L x W x H: 15.5" x 8" x 15" , so 8 inches wide is perfect for the fat tires.
As for the fenders , I got these View attachment 48353 but from Aliexpress for about 6 bucks.
I got those same fenders at first and for dirt cheap they were ok, but the front fender I couldnt get to stay in place well and it interfered with the headlight. So I switched and went with the better fitted Fat Bear ones.
 

PatForbes

New Member
I got those same fenders at first and for dirt cheap they were ok, but the front fender I couldnt get to stay in place well and it interfered with the headlight. So I switched and went with the better fitted Fat Bear ones.
As you can see, mine looks fine and there is no problem. I attached it on the other side of the bar where the light is placed.
 

PatForbes

New Member
What's everyone's guess on total miles per charge just using throttle? I figured i would ask now that some of us have rode the bike in real world situations for a while now.
Went from Ridgewood, Queens in NYC to 100th St and RSD in Manhattan through the Queensborough Bridge (that's about 13 miles). And then back down to the Williamsburg Bridge (that's about 5 miles). And that's was enough. Stopped dead on electric and had to pedal all the way back. Till then, I've been using mostly throttle and there has been a lot of stops at the traffic lights. Lesson learned 😟 By the way, I've been messing up with the settings, so maybe that's it. Had to reset to default. Will see if that was the reason or something else.
 

arcom

New Member
Went from Ridgewood, Queens in NYC to 100th St and RSD in Manhattan through the Queensborough Bridge (that's about 13 miles). And then back down to the Williamsburg Bridge (that's about 5 miles). And that's was enough. Stopped dead on electric and had to pedal all the way back. Till then, I've been using mostly throttle and there has been a lot of stops at the traffic lights. Lesson learned 😟 By the way, I've been messing up with the settings, so maybe that's it. Had to reset to default. Will see if that was the reason or something else.
What did the battery level show on the controller screen? I’d hate to think it was so inaccurate as to leave you stranded.
 

GeauxDan

New Member
Went from Ridgewood, Queens in NYC to 100th St and RSD in Manhattan through the Queensborough Bridge (that's about 13 miles). And then back down to the Williamsburg Bridge (that's about 5 miles). And that's was enough. Stopped dead on electric and had to pedal all the way back. Till then, I've been using mostly throttle and there has been a lot of stops at the traffic lights. Lesson learned 😟 By the way, I've been messing up with the settings, so maybe that's it. Had to reset to default. Will see if that was the reason or something else.
Did you use just throttle the whole time? I lived in nyc (prospect heights) so i know the terrain. I get a lot more miles with throttle only on my bike. I would restore your settings back to default.
 

Steve Bologna

New Member
Looks like X5 and x7 sold out on site . Amazon has early May delivery from EAHORA Amazon .

I've been searching around for a smaller size frame bike for wife only to realize EAHORA throttle only is 28 max everyone else is 20 . Lectric saw you can't hack it only in PAS . After going into settings .
 

GeauxDan

New Member
Just got and tried the Rattan Fat Bear fenders from Amazon and they fit perfectly! So stoked!!! Now I just need a rack haha. They were 49.99 when I got them last week but now they’re 59.99. But man so worth it if you ride in wet areas! Its like they were made for this bike

Rattan Fat Bear Electric Bicycle Steel Fender Set Mudguard Ebike Front Rear Fender for Metal Fat Bear matel Mud Guard Black https://www.amazon.com/dp/B084TQH6LZ/ref=cm_sw_r_cp_api_i_HrdDEbG13N7FA

First pic you can see my hammered down/makeshift front fender that was for a 3” tire, and cheap plastic floating rear fender that was fine, but now I can get a floating rear rack in its place. 😁
Thanks for the tip! Worked out just fine.
 

Attachments

PatForbes

New Member
What did the battery level show on the controller screen? I’d hate to think it was so inaccurate as to leave you stranded.
After the first 13 miles it's had shown full 5 bars, and then after another 5 miles had dropped to 3 bars and stayed that way till the end. I think it was because I've been messing with the settings. Like I said, lesson learned.