Easy Motion Neo City Review

Easy Motion Neo City Electric Bike Review
Easy Motion Neo City
Easy Motion Neo City 350 Watt Geared Hub Motor
Easy Motion Neo City Lcd Console And Throttle
Easy Motion Neo City Fender Light Suspension Fork
Easy Motion Neo City Shimano Alivio 24
Easy Motion Neo City Electric Bike Review
Easy Motion Neo City
Easy Motion Neo City 350 Watt Geared Hub Motor
Easy Motion Neo City Lcd Console And Throttle
Easy Motion Neo City Fender Light Suspension Fork
Easy Motion Neo City Shimano Alivio 24

Summary

  • Upright commuter style electric bike with large 700c wheels and narrow tires for efficient coasting
  • Suspension fork, padded seat, ergonomic grips and adjustable stem and handlebars offer comfort
  • Complete with front and rear fenders, dynamo powered LED lights and a backlight LCD display
  • Offers four levels of responsive torque sensing pedal assist in addition to a twist throttle mode

Video Review

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Introduction

Make:

Easy Motion

Model:

Neo City

Price:

$2,799 USD

Body Position:

Upright

Suggested Use:

Commuting, Urban

Electric Bike Class:

Throttle on Demand (Class 2)
Learn more about Ebike classes

Warranty:

2 Year Comprehensive, Optional 5 Year Frame with Registration

Availability:

United States

Model Year:

20132014

Bicycle Details

Total Weight:

52 lbs (23.58 kg) (Large is 55)

Battery Weight:

5 lbs (2.26 kg)

Motor Weight:

8 lbs (3.62 kg)

Frame Material:

Aluminum Alloy

Frame Sizes:

18.89 in (47.98 cm)21.25 in (53.97 cm)

Geometry Measurements:

(Top Tube Horizontal 578 mm, Head Tube Length 195 mm, Seat Tube Center to Top 480 mm, Chain Stay 450 mm, Wheelbase 1107 mm, Full Length 1807 mm)

Frame Types:

Step-Thru

Frame Colors:

Black with White and Gold Accents

Frame Fork Details:

Suntour CR-8v Suspension with 63 mm

Attachment Points:

Rear Rack Bosses, Fender Bosses

Gearing Details:

24 Speed 3x8 Shimano Alivio, 11-32T

Shifter Details:

MicroSHIFT Triggers on Left and Right Bar

Cranks:

Shimano 170 mm

Pedals:

Aluminum Alloy Anti-Slip Platform

Headset:

FSA Integrated

Stem:

Tool-Free Adjust

Handlebar:

Emotion City Aluminum Alloy

Brake Details:

Promax V-Brake with Linear-Pull Levers

Grips:

Ergonomic

Saddle:

Emotion Comfort

Seat Post Diameter:

31.6 mm

Rims:

Aluminum Alloy Double Wall

Spokes:

Stainless Steel

Tire Brand:

Kenda, 700 x 38c

Wheel Sizes:

28 in (71.12cm)

Tire Details:

Anti-Puncture, Reflective Sidewall

Accessories:

Plastic Chain Guard, Front and Rear Fenders, Rear Carry Rack with Pannier Blockers and Bungee Cords, Adjustable Kickstand, Front and Rear LED Lights Powered by Shimano Dynamo and Capacitor, Reflectors

Other:

Model EN413

Electronic Details

Motor Brand:

Dapu

Motor Type:

Rear-Mounted Geared Hub
Learn more about Ebike motors

Motor Nominal Output:

350 watts

Battery Brand:

Samsung

Battery Voltage:

35 volts

Battery Amp Hours:

8.8 ah

Battery Watt Hours:

316.8 wh

Battery Chemistry:

Lithium-ion

Charge Time:

4 hours

Estimated Min Range:

25 miles (40 km)

Estimated Max Range:

45 miles (72 km)

Display Type:

Removable Backlit LCD

Readouts:

Speed, Odometer, Battery Capacity, Assist Level (Eco 1:0.7 Ratio 70% Assist, Standard 1:1.4 Ratio 140% Assist, Sport 1:2 Ratio 200% Assist, Boost 1:3 Ratio 300% Assist)

Drive Mode:

Torque Sensing Pedal Assist, Twist Throttle (Half Twist on Right Bar)

Top Speed:

25 mph (40 kph)(20 in Throttle Mode, ~25 in Pedal Assist)

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Written Review

The Easy Motion Neo City is like a big brother to the Neo Street, offering larger 29″ 700C wheels vs. 26″ on the Street. These serve to elevate the frame, accommodating larger riders, and improve rolling efficiency. While the Street only comes in one size: medium, the City offers medium and large. Apart from that, both of these ebikes weigh in the mid 50’s, are priced the same and offer capable 350 watt geared motors and purpose built frames with integrated Lithium-ion battery packs. They are some of the best looking ebikes around and offer the versatility and precision of both torque sensing pedal assist and twist throttle mode.

The one question that often comes up with the Neo line from Easy Motion is whether they are powerful enough vs. ebikes with 500 watt motors. In my experience, the 350 watt geared design offers the benefits of reduced weight and size (making room for a larger rear cassette) and efficient power use (extending the range of the bike). Depending on your size and weight, the bike may struggle in throttle mode on steeper inclines but this is true of nearly every hub motor design. The City, and other Neo bikes, are very capable climbers when using pedal assist. I was testing this bike with a friend who is 6’2″ and 220lbs and he had no issues ascending the steep ramps in a nearby parking garage. What’s more, the precision and responsiveness of torque sensing designs like this provides a smooth and powerful feeling that eliminates the size concerns that some people have when reading the specs alone.

Easy Motion is a part of the BH brand that has been making bicycles in Spain since 1909. The Neo City was engineered for efficiency and style, not just slapped together from existing parts. This is most evident in its battery pack design which mounts directly to the downtube, keeping weight low and centered on the frame. Inside the pack are Samsung cells rated at 36 volts and 9 amp hours. I’d call this average in terms of size but given the 24 speeds and four levels of assistance, it’s more than enough to reach 40+ miles on a single charge. The pack can be completely recharged in three to four hours but has to be completely removed from the frame for charging. This, and the fact that there are no water bottle mounting points, are my biggest complaints with the bike. I tend to store my ebikes inside for protection and it would be nice if I could simply plug it in… though I suppose the single connection point makes it easier to avoid contact with dust and water.

The LCD computer console on this bike is one of my favorites, and it’s shared with the entire Neo line. It connects to the left side of the handlebar and is positioned within reaching distance of the left grip. This makes changing modes easy when riding. It only has three buttons (on, up and down) and displays your speed, range, battery capacity and assist level. Arrow down to zero for throttle mode… simple. I love that it’s backlit and easy to remove (it even comes with a nice mesh pouch). When commuting I always take the screen with me to deter tampering but tend to leave the battery pack on the bike as it’s secured with a sturdy lock.

I’d sum the Easy Motion Neo City up with the word “functional” because it comes with just about every extra you need to get riding straight away. From the dynamo powered front and rear LED lights that offer safety and convenience to the sprung saddle, suspension fork, tool-free adjustable stem and ergonomic grips that offer comfort. This bike just works! I also appreciate the addition of a chain guard and kickstand. The rear rack uses standard gauged metal tubing that works with most bags and panniers and it even comes with a clip on bungee cord for securing simple items or the classic egg crate basket. The trigger shifters stay out of the way but are easy to action when needed and the 24 speed drivetrain is capable in climbing or sprinting scenarios.

Pros:

  • Solid two year warranty on the battery pack and optional five year warranty on the bike (with online registration)
  • LCD computer unit is backlit, easy to reach, simple to understand, well sealed against water and dust, does not require separate batteries, is removable and includes pouch
  • Four levels of torque sensing pedal assist are responsive, smooth, efficient and great for climbing
  • Twist throttle mode makes starting from rest easy, rides like a scooter
  • Excellent accessories including fenders, chain guard, dynamo powered LED lights, quick adjust stem, ergonomic grips, kickstand and rear carrying rack
  • 24 speeds offer plenty of range for climbing, hauling goods or pedaling at higher speeds
  • Integrated battery design looks great and keeps weight low and centered on the frame
  • Wires and cables are all integrated into the frame keeping them out of sight and out of harms way

Cons:

  • No water bottle cage bosses or braze ons, may have to add an aftermarket solution or use a CamelBak
  • Battery must be unlocked and taken completely off the frame for charging
  • No indicator for when battery is locked or unlocked on the frame, could make it easier to forget and fall off
  • No lockout on shock to reduce bobbing, does include simple rebound adjustment

Resources:

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Comments (27) YouTube Comments

Gary
6 years ago

The Neo City is our best selling bike for both male and female riders. People like the style, the power to tackle Pennsylvania hills and comfortable ride. Most riders don’t think the bike needs to be a 24 speed, would rather have eight, but it doesn’t stop them from buying.

We’re looking forward to receiving its little sister, the “EVO ECCO LITE”, which will sell for $2295. We have sold four so far sight unseen! If you’re in the West Chester, PA area, check out our shop https://www.hybrid-cycles.biz/

  Reply
mand
5 years ago

Im torn between the Neo City and the Pedego City Commuter. since you have reviewed both, could you share your thoughts? i want the Pedego for it’s power, the 48V. i dont like the heavy back end though. i want the Neo for it’s balance, and i like the torque control better than the pedelec system. is some ways i think the city commuter is a better looking bike. i have riden them both. just cannot decide. any thoughts?

  Reply
Court
5 years ago

Hi Mand, I like both bikes as well… the fenders, lights and option of assist vs. throttle is great. For me, 350 watts is enough power and I appreciate the balanced frame (actually the bike is lighter as well) so the Neo City is a great choice. The front suspension is also nice and I like how the LCD computer can be taken off for protection. The City Commuter does look nice and also works very well so it is a hard decision, it may come down to having a dealer for one vs. the other that is nearby or your height because the Neo bikes are kind of medium in size and the City Commuter is larger (and very large for the high step version). I hope this helps!

  Reply
Rob
5 years ago

Hey Court: Great web site! What a resource. I’d like to get your thoughts on this bike versus the new Pedago Interceptor 2. I’m just over 6 ft and 210 lbs. Sometimes I may be towing my two 35 lbs. dogs in a doggy trailer. I’m leaning toward the Interceptor because it seems capable of being a good city bike with hauling potential and power for light trails. Am I on the right track with the Interceptor or do you feel there’s a better e-bike for my situation?

  Reply
Christian Beaupre
5 years ago

Hi, love all the great reviews, and I am stuck choosing between the Neo City and The City Commuter as well. I am 5’11” and 163 lbs and plan on using it for a 21 km(one way) commute. The only issue is that I would like to ride it out to my Parents’ place forty km away. The terrain is generally flat with a few 8 degree hills. Here are some questions I hope you can help me with:

Assuming the battery kicks out, which bike would be more efficient at taking me long distances?

Can the NEO handle hills as well as the Pedego with a 36V 15ah battery?

With my size how far could a 36V 15ah City Commuter take me on relatively flat ground?

Thanks

  Reply
Court
5 years ago

Hi Christian, I think they could both work for you and the Easy Motion 350 watt motors do pretty well because they are geared. Given your size and height I think you’re right in between a Medium and Large frame. It may come down to taking a test ride. The City Commuter uses a pedelec sensor that doesn’t require you to push very hard to activate it but is more jerky, the Neo City has a torque sensor that is smooth but requires more pressure. I believe that for this reason the range on the Neo City is greater in the equivalent level of pedal assist.

  Reply
Court
5 years ago

Hi Rob! I think you’re right on with the Interceptor. While I love the Neo City, given your height and weight I think the Interceptor would just fit better. It also has a more powerful motor which will help you haul your dog :)

  Reply
Laurence
5 years ago

After researching power assisted bikes for 7 months. I bought this bike in the med frame , only had it for a few days but impressed with all the features . This is my first bike in 48 years , I am 6 ft. 2 in. 225 lbs. and this bike zips along . Tested the PEDAGO and OHM 700 commuters bikes, but found the EASY MOTION NEO CITY was better ,it just seemed more responsive in handling and electric drive aspects . Like Court reported ” this bike is feature rich both as a bike and as an electric bike. “

  Reply
Court
5 years ago

Thanks for the testimonial and sharing your size and weight Laurence, I’m sure this will help other people who are considering the bike as well :D

  Reply
mark
5 years ago

Hi Court. Thanks for all you help and insight into the world of electric bikes. I’ve been reading your reviews on different ebikes and I like the neo city for its integrated appearance and “feature rich” design. I am looking at purchasing two of these (one for myself and one for my wife). But before I spend 5K + I have a couple of questions for you. First, frame size. I’m 6’3″ 180 lbs. and my wife is 5’7″ 130 lbs. Would a large frame be appropriate for me and a medium for my wife? Secondly, the primary purpose for these bikes is for leisurely cruising the 10 miles of paved bike trails where we live (Florida, pretty flat), so comfort is important. Are these bikes comfortable enough? Would you add a saddle shock for more comfort? And finally, is shifting through the gears relatively simple? For our needs 24 gears is overkill but the other features of this bike seem to work well for us. Your insight would be greatly appreciated. Thanks, keep up the great reviews and have a happy 4th! Mark

  Reply
Court
5 years ago

Hi Mark, thanks! Glad the site and videos have helped you. The Neo City is a wonderful bike and one of the only ones from Easy Motion that actually comes in both Medium and Large. I think you’re right on with the Large for you and Medium for your wife. The handle bars and seats are also adjustable so I think they will feel good for both of you.

These bikes are designed to feel more comfortable right from the start with an upright position, swept back bars and the suspension fork so try that out first and then consider the Thudbuster, Suntour NCX SP-12 or Body Float seat posts if you want more comfort and are okay spending $150+. The gears are trigger shift (left and right) very easy to reach and use. I usually leave the left shifter alone and keep the chain on the middle ring in the front then just shift on the rear cassette (right shifter).

  Reply
Chuck
5 years ago

I have the Neo City in a medium frame and is a correct fit for me at 5’11” and 165 pounds. I prefer the Eco mode of assist since that is really all that is needed to easily go 27mph in 24th gear on flat ground. I can ride steep hills at 9 to 10mph sitting down and it looks like I am an ultra athlete – not. The front handlebars unlock to allow up/down adjust. Then set the seat to the right height. The 700c tires roll really smooth and fast. The lithium ION battery can be partially or fully charged without developing any memory effect. I actually use all the gears and since I always am pedaling I am now wishing this was a 30 speed so I could go faster. Riding this bike will get your legs stronger fast. Also the 350w motor is powerful enough to handle any paved road you may travel on. The Neo City has a very solid to the road feel.

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Court
5 years ago

Great testimonial and mini-review. Thanks for sharing your thoughts on the Neo City Chuck! I agree, this is a solid ebike and the accessories are great. It also has good ergonomics if you setup the handlebars and seat like you’ve done :)

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Declan Crowley
5 years ago

Hi Court, Your review is spot-on. I just purchased a Neo City for my wife and it is a truly awesome little machine (I currently ride the Neo Xtrem which is even more awesome)! Unfortunately, in Western Australia, the 350W motor must be derated to 250W in order to remain legal. In addition, we don’t get the twist throttle arrangement, but this isn’t necessarily a problem.

I am truly impressed with the quality of everything on the bike. BH don’t skimp in this area. It is a very functional, but at the same time stylish bike… far more stylish than anything else out there at the moment!

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Court
5 years ago

Awesome! Sounds like you and your wife are going to have a blast out there. the Neo Xtrem is one of my favorites (did you see this off-road video by any chance?) and I agree that these bikes are just super polished, very stylish. It’s a bummer that the specs and throttle get nerfed a bit but that’s politics… I’m sure it still performs well (the motor is probably the same), most of my time riding is in pedal assist anyway :)

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Joe
5 years ago

Nice to find a whole group of people who love this bike! I recently bought one and love it. I wrote a very comprehensive review on my blog, Average Joe Cyclist. My wife owns the cruiser version, the 650 Street, and loves it too. I will publish her review tomorrow. My only complaint is that the City does not come in a small. Any short electric bikers out there who have found a perfect electric commuter bike for shorter people?

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Court
5 years ago

Hi Joe, great review! These bikes are fantastic, glad you’ve enjoyed them as well. Af for your wife, I believe she could try the Easy Motion Neo Street for a lower step and smaller frame (it uses 26″ wheels vs the 700c on the City). I like that that model still has the fenders, rack and lights but you could also explore the Easy Motion Neo Jet which is a step-thru version of the Neo Cross. Hope this helps!

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Johannes
4 years ago

It seems like Easy Motion has only been around for a couple of years. Is that correct, and if yes, is that a matter for concern in the e-bike industry? Thanks for your insights, Johannes

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Court
4 years ago

Hi Johannes, they introduced their first line of electric bikes called Neo in 2013 and this is the second generation of technology now in 2015 called Evo and Nitro. Before Easy Motion was even a brand, the parent company BH was building regular bicycles in Spain. BH was founded in 1909 and is well respected in the industry. By extension, I respect Easy Motion and they offer solid two year warranties and are available through a larger number of dealers (so you can try them or get service later) than many other brands. I hope this helps :)

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Frank Wang
4 years ago

The service of Easy Motion is the best. I have a NEO city purchase in April 2014 and it lost several screws and the rack arm during a ride. Also chain guard is broken. I send email to emotion for support. without question (after I send the receipt to confirm the purchase date) they send me replacement parts in three days! The bike is also amazing. after more than one year, I can still ride it with standard assist for 16 miles with about 50% battery usage.

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Court
4 years ago

Nice! Thanks for sharing your experience with the company Frank, I’m glad Easy Motion has treated you well and the Neo City has been fun to ride :)

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Dan
4 years ago

Hi Court, this is a great site with loads of good info and nice videos. I own a Neo City and have a question about the battery pack. Seems to me that the battery pack uses 40 Samsung ICR18650-22P batteries. I think the Evo line uses 40 Samsung INR18650-29E instead. (See http://www.samsungsdi.com/lithium-ion-battery/e-bike ) The battery sizes and voltages are the same, the only difference being capacity (2150mAh vs 2850 mAh). Therefore, I am wondering whether I can swap in the higher capacity batteries to give my battery the same capacity as the Evo line? thanks, Dan

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Court
4 years ago

Hi Dan! Great info there, sounds like a neat project and a way to extend the life of your ebike while actually increasing performance. Okay, the official word on stuff like this is always no, it’s a liability thing so shops and manufacturers will warn you about voiding warranties and the many ebike fires over the years (usually from mismatched chargers or damaged packs/cells). Okay, now as a tinkerer and someone who likes electronic hardware and engineering but not as an expert… my thoughts are that this could work, seems like you’ve done yourhomework and that you’d just want to approach carefully with proper ESD equipment (to avoid damaging any circuitry in the pack). Again, this is not expert advice and you might get more input from people who have tried similar stuff by posting in the Easy Motions forums and please, definitely post your progress there as I’d love to see pics and hear how much it costs overall along with where you get the cells. I’ve built computers and remote control planes and cars and usually the power supplies and batteries are modular and fairly sealed (like with Easy Motion packs). Be safe, good luck :)

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Frank Wang
4 years ago

I also have a question on the batter pack. the search on the internet said that NEO City has Samsung battery. On my bike I have a battery made by TD HiTech Energy Inc, model FB-012-36V. I did not see Samsung name on the Battery. From model FB-012-36V, is the battery 12Ah instead of 9Ah? Thanks, Frank

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Court
4 years ago

Hi Frank! I think the casing and control systems might be done by TD HiTech Energy but the actual 18650 cells inside (they look like long AA batteries) are probably made by Samsung. I haven’t cracked the battery pack open to confirm, just going on the word of Easy Motion. If you do tamper with the pack, just be careful and note that it could void your warranty and potentially even cause electrocution or result in a fire.

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David Koller
4 years ago

I have had a Neo City for just over 2 years. My wife has a Neo Street. We both love the bikes. I have a concern about the mileage I get on my City. I am 6’3″ and 220 lbs. and get about 23 miles in Eco mode. We live in Minneapolis, MN so the ride(s) are relatively flat. Yesterday I only got about 15 miles. My wife doesn’t have this problem and has been with me when I run out of power and she still has several bars left. I have 1150 miles on the bike. It seems like I have never gotten the mileage that I read about others getting and am wondering if I have a “bad” battery. Any tips or insights? Thanks – I enjoyed your site.

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Court
4 years ago

Hi David! Glad the bikes have mostly worked out well for you two… Batteries are tricky, the good news is that you can probably buy replacements from Easy Motion but I don’t know if they’re working on any brand new cells since they changed the design for the Evo. Lithium-ion batteries like most battery technology wear out over time even if they aren’t being used. My advice is to store in cool dry locations and leave at ~50% charged when not using for extended periods. It doesn’t sound like you’ve had the number of miles you’d hoped but the two year time frame plays a part. If I were you I’d reach out to Easy Motion and enquire about replacement batteries and see if you can get a good deal on a Neo cell, you could also talk to your local shop and maybe get one at cost from them :)

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