Himiway Cruiser Review

Himiway Cruiser Electric Bike Review
Himiway Cruiser
Himiway Cruiser Generic Coil Suspension Fork 100mm Travel Kenda Krusade 26x4 Fat Tire
Himiway Cruiser 48v 17.5ah Downtube Mounted Battery Pack
Himiway Cruiser Luanxing 750w Geared Rear Hub Motor Scaled
Himiway Cruiser Shimano Altus Derailleur 46 Tooth Chainring With Bash Guard
Himiway Cruiser Cockpit 70mm Rise Handlebars Rubber Grips
Himiway Cruiser Control Pad 3in Grayscale Lcd Display Sis Index Thumb Shifter
Himiway Cruiser 1.5lb 2amp Charger Scaled
Himiway Cruiser Included Accessories
Himiway Cruiser Stock High Step Black
Himiway Cruiser Electric Bike Review
Himiway Cruiser
Himiway Cruiser Generic Coil Suspension Fork 100mm Travel Kenda Krusade 26x4 Fat Tire
Himiway Cruiser 48v 17.5ah Downtube Mounted Battery Pack
Himiway Cruiser Luanxing 750w Geared Rear Hub Motor Scaled
Himiway Cruiser Shimano Altus Derailleur 46 Tooth Chainring With Bash Guard
Himiway Cruiser Cockpit 70mm Rise Handlebars Rubber Grips
Himiway Cruiser Control Pad 3in Grayscale Lcd Display Sis Index Thumb Shifter
Himiway Cruiser 1.5lb 2amp Charger Scaled
Himiway Cruiser Included Accessories
Himiway Cruiser Stock High Step Black

Summary

  • The Himiway Cruiser is an affordable all-purpose electric bike that combines cruiser comfort with off-road capabilities and commuting utility
  • With a rear rack and lights included by default and mount points for fenders and a front basket, the Cruiser is great for commuting while also providing a comfortable ride thanks to the upright riding position, fat tires, and a suspension fork with 100mm of travel
  • Driving the Cruiser is a Lüanxing 750-watt hub motor with an impressive 80nm of torque paired with an enormous 840 watt-hour battery to provide plenty of power and range, the electric assistance is activated by the tried-and-true combination of a sealed cadence sensor with a twist throttle
  • Charging the high-capacity battery can take a long time with the basic 2-amp charger, pedaling range is limited due to the 14-28 tooth cassette, mechanical brakes save costs but don't perform as well as hydraulic, and the rear light is independently powered and operated

Video Review

Introduction

Make:

Himiway

Model:

Cruiser

Price:

$1,499

Body Position:

Upright

Suggested Use:

Sand and Snow, Neighborhood

Electric Bike Class:

Throttle on Demand (Class 2)
Learn more about Ebike classes

Warranty:

2 Years

Availability:

United States

Model Year:

2020

Bicycle Details

Total Weight:

71.5 lbs (32.43 kg)

Battery Weight:

8.9 lbs (4.03 kg)

Frame Material:

Aluminum Alloy

Frame Sizes:

18 in (45.72 cm)

Geometry Measurements:

18" Seat Tube, 22" Reach, 27" Stand Over Height, 33" Minimum Saddle Height, 26.25" Width, 72" Length

Frame Types:

High-Step

Frame Colors:

Matte Black

Frame Fork Details:

Generic Spring Suspension, 100mm Travel, 32mm Steel Stanchion Diameter, Aluminum Lowers, 135mm Hub Spacing, 9mm Axle with Quick Release Skewer

Frame Rear Details:

175mm Hub Spacing, 12mm Keyed Threaded Axle with 18mm Nuts

Attachment Points:

Front Fender Bosses, Front Rack Bosses, Rear Fender Bosses, Rear Rack Bosses

Gearing Details:

7 Speed 1x7 Shimano Altus Rear Derailleur, 14-28 Tooth Cassette

Shifter Details:

Shimano SIS Index Thumb Shifter on Right

Cranks:

Forged Aluminum Alloy Arms, 170mm Length, Square Taper Bottom Bracket Spindle, 46 Tooth Steel Chainrings with Metal Guard

Pedals:

Wellgo B087B Aluminum/Magnesium Body, Platform with Fixed Pins, Black

Headset:

Threadless, Sealed Cartridge Bearings, Straight 1-1/8"

Stem:

Aluminum Alloy, 15° Rise, 100mm Length, 27.8mm Clamp Diameter

Handlebar:

Aluminum Alloy, 70mm Rise, 650mm Width

Brake Details:

Tektro Aris Mechanical Disc Brakes with 180mm Rotors, Tektro Levers with Motor Inhibitors, Rubberized Edges, and Integrated Bell on Left

Grips:

Flat Rubber with Locking Rings

Saddle:

Velo Cruiser Saddle with Underside Handle

Seat Post:

Promax Aluminum, Quick Release Collar

Seat Post Length:

300 mm

Seat Post Diameter:

30.4 mm

Rims:

Aluminum Alloy, Double Walled, 82.3mm Outer Width, 36 Hole, Black

Spokes:

Stainless Steel, 14 Gauge Front 13 Gauge Rear, Silver with Nipples

Tire Brand:

Kenda Krusade, 26" x 4" (98-559)

Wheel Sizes:

26 in (66.04cm)

Tire Details:

5 to 30 PSI, 0.4 to 2.1 BAR, Reflective Sidewall Stripe

Tube Details:

Schrader Valve

Accessories:

Steel Derailleur Guard, Rear Mount Kickstand (40mm Mount), Included Accessories: Integrated LED Headlight, 5.75" Wide 15.5" Long Rear Rack, BengGuo Aluminum Phone Mount, AAA Powered LED Taillight, Sposune Sunglasses with Case, Floor Pump

Other:

Reention Kirin DK-5-B Locking Removable Downtube Mounted Battery Pack, 1.5lb 2 Amp Charger, 15 Function Multi-Tool, 300lb Max Load (Not Tested by EBR)

Electronic Details

Motor Brand:

Lüanxing

Motor Type:

Rear-Mounted Geared Hub
Learn more about Ebike motors

Motor Nominal Output:

750 watts

Motor Torque:

80 Newton meters

Battery Brand:

Samsung

Battery Voltage:

48 volts

Battery Amp Hours:

17.4 ah

Battery Watt Hours:

840 wh

Battery Chemistry:

Lithium-ion

Charge Time:

8.75 hours

Estimated Min Range:

30 miles (48 km)

Estimated Max Range:

60 miles (97 km)

Display Type:

Key-Disp KD51c, Fixed, Adjustable Angle, Backlit, 3" Grayscale LCD

Readouts:

Battery Charge Level (5 Bars), Lights Indicator, Assist Level (0-5), Power Output (Scale), Current Speed, Trip Distance, Odometer, Maximum Speed, Average Speed, Ride Time

Display Accessories:

Half-Grip Twist Throttle on Right, Independent Control Pad on Left, Buttons: +, i, -, Light, Power (Hold - for walk assist, Hold + & - for settings_

Drive Mode:

Cadence Sensing Pedal Assist, Twist Throttle (Sealed Sensor)

Top Speed:

20 mph (32 kph)User Programable


Written Review

To run the forums, host the website, and travel, I charge a universal service fee for my reviews. This in-depth review was sponsored by Himiway. My goal is to be transparent and unbiased with you, this video and writeup are not meant to be an endorsement of Himiway products. I welcome your corrections, additions, and feedback in the comments below and the Himiway electric bike forums.

Observations:

  • Himiway is a relatively new company in the US market, and their Cruiser is meant to be a solid multi-purpose bike with components for comfort, commuting, and even some off-road capabilities.
  • A nice variety of tools are included, such as a 15 point multi-tool and a floor pump, these are much appreciated not only for the initial setup but also for ongoing maintenance.

Pros:

  • The Himiway Cruiser is an ebike designed to handle a little bit of everything, despite the cruiser name it is actually capable of much more with fat tires and a suspension fork adding traction and support for bumpy terrain, commuting is easier thanks to the rear rack and integrated lights, while the upright riding position and soft saddle provide that cruiser ride feel.
  • Covered by a two-year comprehensive warranty, this is a solid warranty and better than many bikes out there which are only covered for one year.
  • The fat tires are the capable Kenda Krusades that measure 26” x 4” wide, these provide comfort by absorbing a lot of bumps thanks to the large volume of air, and great traction as well – you can lower the pressure down as far as 5psi for tackling especially bad terrain such as sand, snow, and mud! They also have reflective striping on the sidewalls, a great safety feature that increases your side visibility when riding at night.
  • I really appreciate the mounting points that Himiway has included here, there are bosses for mounting front and rear fenders as well as a front rack. They also offer full fenders for the Cruiser for $89, they are plastic fenders with stainless steel mounting brackets and should be nice and sturdy thanks to the mounting bosses. Having mounting bosses for the front rack is excellent, they are mounted on the frame which means the basket won’t turn side-to-side when you steer. Unfortunately, Himiway does not appear to sell a front basket option, but thanks to the mount points you will be able to find many third-party baskets that will be compatible – ask at your local bike shop!
  • The bike I tested came with a number of accessories in addition to the aforementioned multi-tool and pump, my favorite is the metal phone mount which is adjustable for a variety of smartphone sizes, you also get a pair of wayfarer-style sunglasses complete with their own case!
  • I love the included rear rack, it has a wooden platform deck and is frame mounted so it is very sturdy, this is great for loading up cargo or pannier bags although I did have to get a little creative with the lower hook of my bag as shown in the video review.
  • The Cruiser also includes an adjustable-length kickstand, it is rear-mounted which prevents the ‘pedal lock’ that can happen with center-mounted kickstands when the pedals collide with the deployed kickstand. Being mounted in the rear also provides some extra stability if you are carrying a lot of gear on the rear rack.
  • I love the battery integrated headlight here, it is a generic light with no branding but it is both large and quite bright. The Cruiser also comes with an independent light in the rear, which means that you need to turn it on and off manually as well as changing the three AAA batteries when they run out. Safety has always been a priority for me so it’s nice to see that more and more companies are including these on their ebikes.
  • In the front to help absorb bumps is the suspension fork, this is a generic spring suspension setup but it does include clickers for lockout and preload adjust. I love the 100mm of travel and how good it feels in combination with the fat tires, this setup provides great comfort for both commuting and off-road use.
  • Mechanically, the bike is operated with a Shimano Altus seven-speed derailleur with a 46 tooth chainring up front and a 14-28 tooth cassette in the rear. This is a decent setup, Altus is a step up from the lowest-tier Shimano Tourney, and while the range of gears on the cassette is small it is adequate for a mixed-use bike like this. The shifter is the SiS Index thumb shifter, this is a very common and reliable shifter, with the added bonus of being very easy to operate with gloves. I also appreciate the alloy derailleur guard, this protects the derailleur from damage during shipping, maneuvering at a bike rack, or in the event that you tip over – a great addition that is sadly not included on many bikes.
  • Stopping the bike is a set of Tektro mechanical disc brakes with 180mm rotors in both the front and the rear, mechanical disc brakes keep the overall cost of the bike down as well as being somewhat easier to adjust compared to hydraulic brakes. The brake levers are large four-finger levers, great in this situation because they provide a mechanical advantage to make actuating the brakes easier. These brakes do include motor inhibitors as well, cutting power to the motor immediately when braking.
  • Driving the bike is a Lüanxing 750-watt planetary geared rear hub motor, a powerful setup that features an impressive 80 newton-meters of torque. Lüanxing is a new company to me, but the motor performed seamlessly without any red flags or hiccups during my test rides. The motor can be activated by the twist throttle on the right grip, or by pedal assist using the sealed 12-magnet cadence sensor. This is a common setup on more affordably priced Ebikes, I like using the throttle to get going and then relying on pedal-assist after the sensor kicks in.
  • Powering the Cruiser is a massive 48-volt 17.5 amp-hour battery built with Samsung cells, I would consider this high-capacity and it really is impressive for such a low-cost setup. It is mounted on the downtube which helps keep weight low and centered, and locks in place to prevent tampering.
  • The backlit grayscale display is large enough to easily read but small enough to stay out of the way, it does a great job of showing all the important information without going overboard. If you want more advanced data such as GPS and fitness tracking you can easily do so on your smartphone thanks to the included phone mount!

Cons:

  • Only available in one frame size so it may not work well for very large or very small riders, and only available online so there isn’t a good way to test ride before you buy. Another downside of ordering online is that you will have to do some final assembly when you receive the bike, although this is alleviated by the solid multi-tool that is included. It can also make getting service down the road difficult, but due to the standard components used most local bike shops should be able to work on the Cruiser without issue.
  • I like these Kenda Krusade tires but I do want to note that they don’t include puncture protection, fat tires are naturally somewhat puncture-resistant but you may need to add some proper protection depending on where you ride. Something else to note is that while you can lower the air pressure down to just 5psi for riding on soft terrain, this puts you at risk of snake bite punctures so make sure you fill up again before moving to bumpier solid terrain.
  • Mechanical disc brakes are easy to maintain as well as adjust, however, they lack the immediate stopping power and take more grip strength to actuate compared to hydraulic brakes. The cable for the rear brake, in particular, has farther to travel and is vulnerable to stretching over time, so make sure to tighten it regularly.
  • The included charger is 2-amps which is standard for a basic charger, but the sheer capacity of the battery means charging up can take a long time – for reference, it took me about nine hours to charge from empty to full! Of course, you should avoid letting your battery drain all the way to empty as this can be hard on the cells, it’s best to charge at or before reaching the 20% mark.
  • The independent light in the rear means you have to manually turn it on and off as well as replace the batteries when they die, I do love that it is included, just make sure you get into the habit of checking it before and after your rides!
  • The gearing range of 14-28 on the cassette is limited, which means a limited pedaling range that won’t work as well if you are looking to be more active and pedal instead of relying on the electric assist. Most people probably won’t care about this, though, since it is an electric bike and the gearing range is much less limiting if you rely on the motor for most or all of your rides.
  • As mentioned earlier the rear rack is missing lower attachment points for securing pannier bags, if you watch the video review I was able to get a couple of ’S’ clips and attach them to the derailleur guard as a homemade remedy.

Resources:

Comments (52) YouTube Comments

Mike
10 months ago

Wow, a Rad Rover near copy but with a larger battery, and some better specs on a few components. Nice display. Same price too, and consumer direct. Speed can achieve 25 mph. Rad’s gonna need to up their game, or everyone will be copying or surpassing them.

  Reply
Court
10 months ago

It’s interesting to see and nice to have options! I’ve been a fan of Rad Power Bikes for a long time based on the quality of parts they source and excellent customer service. I see an influx of lower cost competitors, and appreciate the improvements or variety, but can see why RPB has stuck to their stats for legal reasons or to help extend range. Thanks for the feedback, Mike!

  Reply
Josh
10 months ago

And in March there’s a step through with integrated rear light… like the rad rover again…

  Reply
Court
10 months ago

Interesting, what are your thoughts on the bikes from Himiway, Josh?

  Reply
Josh
9 months ago

I liked it enough to pull the trigger and buy it lol. Unfortunately it came beat up a bit, and the shifter lever to downshift broke. Himiway service was kind enough to tell me if I take it to a local shop, they’ll reimburse me. Also was supposed to come with fenders, didnt. Asked about it and they said they’re backordered till March, just wish they’d let me know without me having to reach out..

All in all I’m happy, customer service seems good, hopefully no major issues in the future.

Also bonus, my cruiser came with some nice leatherette handlebar grips, even though all specs and pics I could find say they should be the cheapo rubber ones!!

Dan
9 months ago

Having communications error problem on the second ride of this bike. Tech support had me check the cable connection near the sprocket and when that didn’t work they told me to take it to a shop. Where I live there isn’t a shop less than 100 miles away and that shop hadn’t heard of Himiway. Posted on the maint and repair forum, but thought I’d post here as well.

  Reply
Court
9 months ago

Hi Dan! I hope someone is able to chime in and share some advice about the communications error. It’s not something I have seen before. I’m bummed to hear about your situation because I can relate, and have heard it before. I tend to stick with local ebike shops when they are available, but sometimes that’s just not an option. Also, going for a more affordable ebike from an online seller is a great way to get into ebikes, but there tends to be a higher chance of issues because they use more affordable parts. This is part of the reason I’ve ranked bikes here as premium, value, and affordable… but I must say, there are some “affordable” brands that are known for great customer support and quality. One of my favorites is Rad Power Bikes, because they have been around for a long time and have a big support team standing by to send replacement parts and stuff. Maybe Himiway can send you a new display or controller or something?

  Reply
Himiway
8 months ago

Dear, sorry for the problem you have met. For this issue, we have exchanged a new bike for you. We will recheck the bike more carefully and make sure these is no issue in the future. Thanks for your cooperation and suggestion, we will do our best to do better.

Best regards.
Himiway

  Reply
Pati
3 months ago

I appreciate your response to Dan on his issue. I am looking at your bike to purchase and this alone told me you value good customer service.

Bruna
8 months ago

Hello! I was looking for a nice and practical way to commute to work and a friend of mine recommended a Himiway e-bike! I’m still learning about this world but the bike itself, seems to be very helpful and practical. It came with accessories and it’s pretty well adapted for all kinds of weathers, as I heard.

I just want to know, how can I properly maintain my bike. Do I need some special tools for that? I’ve already order one Cruiser Step-Thru and I want to know more on how to maintain it.

  Reply
Court
8 months ago

Hey Bruna! Great question… I recommend using some environmentally friendly chain lube every 10 or so rides. You drip it on as you pedal the chain backwards and then use a paper towel or rag to get it off. You want the chain to be mostly dry after the lube so stuff doesn’t stick to it. This will help the chain shift to different gears easier and reduce rust. It will be quieter too! The other thing is to always keep an eye on tire pressure, don’t let it drop too low or you could get a pinch flat, and changing a tire on most electric bikes with hub motors is no fun… especially with the unique fat tires on the Himiway Cruiser. Finally, I’d recommend storing the bike in a garage if possible, to avoid extended rain, ice, sun etc. but if you must leave the bike outdoors, try to keep the battery somewhere that is cool and dry. Extreme heat can damage and degrade the cells faster. Extreme cold isn’t so bad, but will temporarily stunt the battery range. You can also care for the battery by avoiding draining it below 20% and store around 50% to 80% if you know you won’t be using for a while. It’s okay to charge to 100% but most manufacturers ship about half full because it’s the most stable, and this is easier on the cell chemistry, as I understand it. I hope this helps! You can also get the shifter tuned up by twisting the tiny barrel adjuster near the derailleur (where the wire connects) and up at the trigger shifter. your bike shifter cables will settle in over time, so twisting the barrels counter-clockwise a tick or two will increase the length of the housing and reduce any chattering and clicking you might hear as you ride the bike over time. I hope these tips help :D

  Reply
Michael Shark
7 months ago

Do you have U.S.A. warehouses, or do we order overseas? Is there any way to test ride a cruiser before purchase, I live in Chicago?

  Reply
Court
7 months ago

Hi Michael! I cannot speak for Himiway, but perhaps they or another customer will chime in here. My experience with most ebike companies is that they sell product that is manufactured in Asia, they receive, repack, and sell at shops or ship direct to customers. Some of the really affordable ebikes might come directly from China and require a bit more effort and tuning when assembling.

  Reply
Michael K
3 months ago

Hi, as noted before, the Himiway appears to be very similar to the RadRover and in the same price range – how would you compare/contrast the two?

Thanks

  Reply
Court
3 months ago

Hi Michael! Yeah, there have been many products recently that are similar and competing on price (or even availability because ebikes got very popular this Spring/Summer). Himiway checks a lot of boxes with their product, but they’re a bit less known than Rad so the resale value may be lower. We haven’t seen them offering replacement parts or maintaining a battery standard for years like Rad. I personally love the racks and bags that Rad is offering, but appreciate that Himiway also has the rear rack and some lights. I personally see them as the cheaper option (price, quality, and support wise) but that can be good for money savings. The biggest difference is probably the battery capacity (Himiway being larger), but I don’t know as much about the cells they use. For me Rad is a very solid company with a good reputation. I like that their batteries are cross compatible, and I’m willing to pay more (even if it’s the same price for these two bikes, you’re kind of paying more in the sense that you get a slightly smaller battery pack). With Rad you also get the blinking and bright mode for the rear light. That’s my list of things to consider! I hope it helps you and I’d love to hear back about whichever one you choose, and how it rides :D

  Reply
Bob DiCello
3 months ago

I have had enormous problems trying to get real and accurate information from Himiway. Call it growing pains, or just incompetence, these folks cannot deliver. They don’t know where my bike is, and they have made many false promises. The address they show as their business address is not them. That address is a completely independent company call King Speed. King Speed is the middleman that brings in the products from overseas. All-in-all, lots of false representations and a lack of knowledge on what is going on in their business.

  Reply
Court
3 months ago

Oh man, I’m so sorry to hear about this Bob! I sincerely appreciate you sharing your experience here and being tactful about it. Perhaps it is growing pains, the pandemic, and maybe a language barrier if the importer doesn’t have access to manufacturers for clear feedback. Whatever the case, I’m so sorry and I hope things get better for you :/

  Reply
Ken Muller
3 months ago

My step though Himway bike shows as being shipped for the last several days. However UPS has no record of receiving the bike. Trying to get any information from Himiway customer service is like pushing jello up hill, never get a concrete answer. I was under the impression this was an American company in CA, but that is turning out to not true. Perhaps all will be better if the bike finally ships and arrives in good shape.

  Reply
Court
3 months ago

Thanks for the update, Ken! My fingers are crossed for you.

  Reply
Clint Hadwin
2 months ago

Hey Court!

How would you compare the Himiway to the MS2 All Terrain R750 HT? I’m torn between the two and they’re both the same price right now. I’m leaning toward MS2 based on customer service reports and shipping times… but there’s pros on the Himiway side as well. Any insight would be really helpful.

  Reply
Court
2 months ago

Howdy Clint! This is a really tough question for me because I haven’t spent much time with Himiway or M2S… my friends helped review those models because I have been focusing on site updates and other products. In any case, I tend to lean towards M2S for the same reasons you cite. They seem to have a better reputation and I feel like the brand is more western… like language barriers and stuff wouldn’t be as much of an issue. I’ve been answering comments here for an hour now and saw a couple of people complain about needing a display fixed or other questions and not getting much feedback from Himiway. This is all indirect feedback and perhaps there’s some drama or impatience mixed in. I hope it helps and that whichever product you choose works out great!

  Reply
Robert Novack
2 months ago

My battery reads full, I have 5 bars on my display, the battery was charged for 7 hours so it was fully charged this has happened twice to me I’ve called and left messages on your phone number 877-347-5283 no calls returned very upsetting. Also, when my bike came there was no holder for my cell phone.

  Reply
Court
2 months ago

Hi Robert! I’m so sorry to hear about this frustrating experience. I hope you’re able to get some help from Himiway. We just review ebikes here, and I haven’t been in direct contact with them since a team mate covered this bike. Your feedback will help to round out this review, since the bike is more affordable… it sounds like their customer support is a bit lacking here. Sorry to hear about it :/

  Reply
Mike
2 months ago

Even if 5 bars, you still must wait for the red light to turn green, then leave one hour. That light will tell you that it is full. Even so, Himiway recommended 1 hour post green light. Total time from dead they say is 9 hours.

  Reply
Patrick Wainwright
2 months ago

How long from order date to delivery date?

  Reply
Court
2 months ago

Great question, Patrick! I don’t work for Himiway, just film reviews and record specs here on EBR. Try their official website, see what kind of response you get to gauge level of customer support. I’ve seen a few complaints recently from other owners, but that may be because it’s the busy season and international events and shipping have been challenging. Good luck!

  Reply
Jeremiah M Mayville
2 months ago

I called to ask questions about the himiway bikes and they called me back. The man I talked to said they are currently in the process of moving from one place to another, so that may have a lot to do with the lack in customer support. I hope it gets better. I just ordered two of them!

  Reply
Court
2 months ago

Oh, that’s great to hear! Thanks for the update, Jeremiah :D

  Reply
Sal
2 months ago

You mentioned in the review that it may take a long as 8 to 9 hours to fully charge the battery due to the 2 Amp charger. Is it possible to get a bigger charger to solve the long charging times in between rides. Can you be specific with a recommended replacement charger. Thanks.

Sal

  Reply
Court
1 month ago

Hi Sal! There are a few cases I know of where companies sell multiple chargers… but they are both for very expensive premium ebikes (Bosch and Stromer). Most of the affordable models (including Himiway) don’t usually offer charger options. However, there is a company called Grin Technologies that has a charger called the Satiator which can be set to charge different battery packs. I don’t have much experience with it, but here’s their official site so you can learn more :)

  Reply
Sal
1 month ago

Court, Thanks for the quick reply. It seems that there is a solution to almost anything if you throw enough money at the problem. At this point I am just going to use the charger that comes with the Himiway. I have way to man accessories that I want for my new cruiser before this becomes a priority. Thanks again.

Sal

Linda
2 months ago

I am researching purchasing my first ebike and recently found the site for Aventon. I love the fact they have a smaller size bike (I am not quite 5′ 4″) AND that it is so much lighter than the other ebikes I have researched. Have you checked out Aventon?

The other two ebikes I am considering is the new Himiway that is coming out soon (20″ wheels – Himiway’s customer support said the currently models were too tall for me???). I was also looking at the Current Himiway Step Thru (although I am not thrilled it is white) and the RadRover Step Thru.

  Reply
Court
1 month ago

Hi Linda! I’ve actually reviewed several Aventon models. Here’s the Aventon ebike review category where you can compare some of them. Both of these are newer companies that are doing the direct-to-consumer model. There’s another great company called Magnum that sells online and in store, and another one called Rad Power Bikes that has some delivery vans. Those two have become my favorites because they balance customer support with lower prices and a mixed delivery model that makes it easier to buy and own a product. They seem to support their battery pack designs better than the really small companies and have better resale value. Aventon is also available through some dealers and while they are newer than Magnum, seem to be similar. I have heard from some dealers that Aventon products can require more time and energy to assemble. That’s where my knowledge runs out, I wish you luck exploring the landscape :D

  Reply
ROBERT DOLANSKI
1 month ago

I got my Himiway ebike last week and spent the evening putting it together. The box had some damage consisting of three thumb size holes. The derailleur guard was pushed in creating shifting problems with the first two small cogs. I was able to straighten the guard and fix the shifting problem. When I pulled the protective plastic off the headlight lens, there was a crack in the center of the headlight lens. On 9/11 (Friday) I sent an email to Himiway with a picture of the damaged lens to Himiway after- sales Customer Service. Before the sale, their customer service was super fast getting back to me either with a phone call or email. Usually both. Today is the evening of 9/15 (Tuesday) and I have not heard back from their after-sales Customer Service personnel. I am hoping that they are not a typical company that forgets customers after a sale. I will keep everyone posted how this issue turns out. I do enjoy the bike though. Very well made! I agree with a few comments I read concerning the quality of the cardboard used to ship the ebike in. Very flimsy. Happy trails!

  Reply
Court
1 month ago

Hi Robert! I hope they get back to you… it’s not fun to buy a product and have issues on day one as you unpack. Indeed, the less expensive ebikes tend to have limited customer service sometimes. As for the derailleur setup, perhaps a local bike shop could do a full tuneup for $100 and get things running perfectly. It won’t solve the light issue, but at least the bike will ride smoothly and you’ll avoid creating any lasting damage to the cogs or chain. I look forward to your future updates :)

  Reply
CA
1 month ago

Any update, Robert? Have they responded in the 10+ days since?

  Reply
mark
1 month ago

from the description, and shipping looks like more Chinese Junk from the virus capitol of the world. Euroupean made are much better.

  Reply
Court
1 month ago

Hey Mark! I don’t know a lot about Himiway, and this bike was covered by a team member who has moved on to other things now, but I would agree that European brands tend to offer the best customer support and have more premium products. This also raises the price, but I tend to be willing to pay more for my bicycles because I ride a lot and want them to last. The cheapest I’ve gone personally is Rad Power Bikes, which does a great job balancing quality with lower price points. Most manufacturers are using at least some parts from China, because so much of the hardware is only made there today (just like a lot of antibiotics). Globalization, specialization, and the increasing polarization of politics etc. is such a big topic… I guess I just wanted to chime in and wish you a good day, wherever you’re at :)

  Reply
mark
1 month ago

Court, Thanks for the well wishes. And yes, so much is made in China today, simply for the cheap labor, and not the quality of products. All I can say is I hope the entire world will learn lessons from China and avoid funding a country who’s entire ambition is to run the world. Here is a fact. In the past 30 months China has produced more warships than the previous 30 YEARS. The world must wake up and quit supporting them. Otherwise a new world order is on the horizon. NOT GOOD FOR ANYONE!

Jackson
1 month ago

I have had an absolutely terrible time with my Himiway experience. When I placed my order in late-June, I was told that the delivery date would be by the end of August. The bike shipped on August 31, 2020. Obviously I wouldn’t receive it in August, but I understand, there is a pandemic on. When it shipped, I was told that it would arrive September. The initial notification of shipment said the bike would be delivered September 4th but it did not arrive until the 8th.

When it did arrive, the front forks were damaged and I was not able to install the front wheel, that is when I began to experience all the bad things I had read about Himiway customer service first hand. There is no point of contact for Himiway customer service outside of China, so if you are in the US, expect to get a since email response a day – I have been dealing with my issue for over a week now – by which I mean I have written three emails and received two responses.

I had to wait a week for a replacement fork to be sent from China. Once it finally arrived, I had to find a bike shop in my area (Washington, DC) that would install the new fork. Unfortunately, I have yet to find a shop in my area that is doing mobile visits at this time and I do not have the means to transport 70+ pound disassembled bike anywhere so I have no idea when I will actually be able to enjoy my bike.

There is a phone number on the Himiway website, which I called to see if there was anyone I could actually talk to about my problems. I left a message and received a call back about an hour or so later. The official Himiway representative who returned my call would not give me his name, openly mocked me for being upset that I was having the issues I had, told me point blank there is no one outside of China who can help me with customer service, raised his voice and talked over me when I was trying to speak, and ultimately hung up on me. I can not in good conscience ever do business with this company again, nor recommend them to anyone, anywhere, ever.

When I was doing my research on an eBike, it came down to Himiway and Rad. When I saw the small (but growing) voice of customers and experts saying that Himiway is great UNLESS you have to deal with their customer service, I should not have taken the gamble. Hopefully someone will be able to learn from my mistake.

  Reply
Court
1 month ago

Hmm, I’m sorry it hasn’t turned out as smoothly as hoped. Thanks for sharing your testimonial here, I’m sure it will make a difference to others who might be considering the price/quality trade offs :(

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Himiway
3 weeks ago

Hi, sorry for what happened before. Actually, we do have both of Chinese and American customer service. The fork is from Chinese manufacturers and so for sure we have to send it from China. There are lots of emails and they cannot response at once sometimes. If they don’t reply immediately, you can also send us message thru FB and I believe it would be sooner than email. Please let me know if there are still problems with your bike.

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Court
3 weeks ago

Hey, thanks for replying and helping out here Himiway! It sounds like you’re doing your best with the international business and busy season we’ve had. It means a lot to see you responding and helping people here. You can also help on the Himiway forums if there are questions :)

H.A.
3 weeks ago

EBR says 27″ stand over height verses the advertised 31″ stand over height at their official website. Which one is correct?

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Court
3 weeks ago

Hi H.A. that’s a great question. I am not the one who actually covered the Himiway Cruiser… however, my team has been trained to measure from the ground up to the top of the top tube just in front of the nose of the saddle. Since the top tube on this ebike slopes up, it’s possible that Himiway provided a more conservative length than we did. I would guess that it’s somewhere between the 27″ to 30″ based on our stats. However, some frames can change and be updated throughout the year, our data is only as good as the day that we measured it and the demo bike we were provided with.

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H.A
3 weeks ago

Thanks a lot Court, that is very helpful. Keep the good work

Jack Labrum
3 weeks ago

Bought two Hemiway Cruisers, both bikes arrived damaged. The bracket on the chain derailer was bent on one. The second bike, the back brake lever has to be held up with your finger in order to have power. Then today after only 30 miles of use, the step through bike suddenly lost all power! Switched batteries between bikes and it worked. Obviously the battery has malfunctioned. Have already tried contacting customer service about both bikes arriving damaged with no response. Disappointed and frustrated!

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Court
2 weeks ago

Dang, that’s a bummer Jack. I’m so sorry to hear that the bikes are having issues. Thanks for sharing your story, I hope you’re able to get some help from Himiway, and I’ll keep this in mind if/when I cover their products again :(

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Joe
2 weeks ago

I need to know for certain that I will be able to ride comfortably, with an almost extended leg while pedaling and an upright posture. I am 6 4. Some reviews say yes, but the frame is only 20 inches as I recall.( pretty sure I need a 24 25 inch frame. If you can recommend another bike that is quality and would fulfill this need, I would appreciate it

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Tyson Roehrkasse
2 weeks ago

Hi Joe, I would say that this would probably not be a good fit for you, you would have an upright posture but probably not be able to get anywhere close to full leg extensions. I haven’t ridden the Himiway personally, but since they only offer one frame size I’d say there’s no way it would be that big of a frame.

I am 6ft 3 and there are only a few bikes that have truly fit me well: The Juiced RipCurrent S, the Trek Verve+ 2, and the Gazelle Ultimate T10+. However, you aren’t limited to those three bikes… what you need to look for is any manufacturer that offers multiple sizes, and in particular an XL size frame. You’re right about needing around a 24 or 25 inch frame, but other frame aspects can sometimes allow longer leg extension on the smaller frames, so as always if you can find a way to test ride on that’s the best!

  Reply

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