2 Year Comprehensive, Optional 5 Year Frame with Registration
Availability:
United States
Model Year:
2015
Bicycle Details
Total Weight:
57 lbs (25.85 kg)
Battery Weight:
5.5 lbs (2.49 kg)
Motor Weight:
8 lbs (3.62 kg)
Frame Material:
Aluminum Alloy
Frame Sizes:
17 in (43.18 cm)
Geometry Measurements:
(Top Tube Horizontal 583 mm, Head Tube Length 195 mm, Seat Tube Center to Top 410 mm, Chain Stay 445 mm, Wheelbase 1091 mm, Full Length 1741 mm, Stand Over Height 406 mm)
Frame Types:
Step-Thru
Frame Colors:
White with Orange Accent
Frame Fork Details:
Suntour NEX Suspension with Lockout
Attachment Points:
Fender Bosses, Rear Rack Bosses
Gearing Details:
24
Speed 3x8 Shimano Alivio 11-32T
Shifter Details:
Shimano Alivio Triggers on Left and Right
Cranks:
Shimano Altus
Pedals:
Aluminum Alloy with Rubber Tread
Headset:
Threadless 1.125"
Stem:
Tool-Free Adjustable Angle
Handlebar:
Aluminum Alloy, Swept Back Riser
Brake Details:
Tektro E-Comp Hydraulic Disc with 180 mm Front Rotor and 160 mm Rear Rotor, Tektro Levers with Motor Inhibitor
Grips:
Rubber, Ergonomic
Saddle:
Emotion, Gel Comfort
Seat Post:
Aluminum Alloy
Seat Post Diameter:
31.6 mm
Rims:
Aluminum Alloy Double Wall
Spokes:
Stainless Steel
Tire Brand:
Kenda, 26" x 1.75"
Wheel Sizes:
26 in (66.04cm)
Tire Details:
Reflective Sidewall Stripe
Tube Details:
Schrader Valve
Accessories:
Plastic Chain Guard, Front and Rear Fenders with Tool-Free Adjustment, Rear Carry Rack with Bungee Cords (Max Weight 25 kg), Single Side Kickstand, Front and Rear LED Lights Powered by Shimano Dynamo and Capacitor, Reflectors
Speed, Odometer, Battery Capacity, Assist Level (Eco 1:0.7 Ratio 70% Assist, Standard 1:1.4 Ratio 140% Assist, Sport 1:2 Ratio 200% Assist, Boost 1:3 Ratio 300% Assist)
The Evo Street is part of Easy Motion’s “Urban” lineup offering dynamo powered lights, full length fenders and a rear rack with built in bungee cords. It’s a great platform for commuting and priced at ~$3k you really get a lot of bang for your buck. I see it as an upgrade for the Evo Eco Lite which foregoes suspension, has fewer gears and uses a 30% smaller battery pack for ~$600 less. Both of these electric bikes are perfect for petite riders because they offer low-step frames with smaller 26″ wheels vs. 700c (28″) on the Evo City and City Wave. Smaller wheels keep the frame lower to the ground, allow the seat tube to drop lower (and thus, the saddle) and tend to handle more nimbly. If you drop the seat down all the way you might also want to lower the handle bars and that’s no problem with the tool-free adjustable stem featured on the Evo Street. You can also tighten the brakes, adjust the fenders and remove the rear wheel all without using tools thanks to the upgraded component package and thoughtful design. All around, this is a beautiful and functional e-bike that blends in and offers a lot of value.
The motor driving the Evo Street is beautifully integrated and has been painted black to blend in with the cabling, spokes, wheelset and other surrounding components. It basically disappears behind the 160 mm disc brake rotor on the left and eight Speed Shimano Alivio cassette on the right. Offering 350 watts of power I’d call the motor “average” on paper but in practice it feels quite zippy. The manufacturer is Dapu and I’ve found that their geared hub motors feel a bit more powerful (this one peaks out around 550 watts for climbing and accelerating). The motor activates smoothly with a variable speed twist throttle on the right bar or you can activate it using one of four pedal assist modes. When using assist, the power feels instantaneous but does drag on a bit when you stop (I believe this was a design choice to eliminate surge). Thankfully, the brake levers feature an integrated cutoff switch so you can avoid losing control. As with most geared hub motors, this one operates with an electronic whir but isn’t especially noisy. It’s relatively light weight and freewheels while coasting so you don’t lose any momentum. The top speed of the Evo Street (and other Evo models) is officially 20 mph but I’ve seen them go slightly faster in the highest pedal assist level and that’s nice if you do a lot of distance riding. If you want even more speed, consider checking out the Easy Motion Nitro City or Nitro Cross. Back to the Evo Street… It basically replaces the Neo Street from 2013/2014 which also had a 350 watt Dapu hub motor but one important change has been made here, the power cable now extrudes on the left side of the hub instead of the right. This has two benefits: it reduces clutter on the drivetrain side of the bike where the cassette and derailleur are mounted and it also keeps the power cable out of harms way if the bike tips over. The rear derailleur on the Evo Street is a Shimano Alivio which is middle of the line and paired with the three chainrings at the bottom bracket you get 24 speeds total which is more than enough for urban riding in my opinion.
The battery pack on the Evo Street is quite impressive because it builds on the older Neo designs by adding capacity and making charging easier without changing the size, weight or price very much. I always really liked the integrated look of Easy Motion batteries but was annoyed that I had to take the pack off every single time I needed to charge it (daily) because this took time, effort and created more opportunities to accidentally drop and scratch the case. Now, that’s not an issue and you can basically “plug the bike in” directly. There’s a socket near the bottom bracket on the left side of the bike, just be careful to unplug before moving the pedals as the crank arms could collide with the plug. Also, built right into the underside of the battery is an LED panel that shows how full the pack is even when it’s not connected to the bike. This is handy when you store it separately because you can quickly determine whether the pack is full or empty. And on that note, to prolong the life of the battery you should store it in a cool dry location and keep it between 20% and 80% charged at all times. To summarize: the new battery pack is better in almost every way and even though it offers more power capacity it doesn’t weigh much more than the older versions due to advances in Lithium-ion design. These sells are made by Samsung and benefit from a two year warranty supported through Easy Motion.
Connecting the rider with the battery and motor is a beautiful, low profile backlit LCD display panel that I go over in detail with this video tutorial. It’s the same design they’ve been using on the Neo line since 2013 and it’s still intuitive, easy to reach and removable! To get things going, just charge the battery then hold the middle button for a few seconds. Once it’s on, you can press the up or down buttons to explore throttle mode or four levels of assist as mentioned earlier. It’s worth noting that the lowest level of assist is more gentle on the Evo series and this was another point of feedback that Easy Motion received from end users and dealers. It will let you go further and operate the bike more delicately in crowded environments. The one complaint I have about the control system here is that you can’t use the throttle to override pedal assist and this would be nice for adding power when riding in the lowest level to simply overcome a short hill climb or pass another rider. Maybe you’re riding in a crowd and have to stop but then cross the street quickly? Throttle override would be very useful at times like this. As it stands, you either have to arrow up to a higher assist level or arrow down to throttle mode briefly, twist the throttle, and then arrow back up. The LCD display panel lists your speed, battery capacity, time, max speed and distance traveled. Overall, the cockpit on the Evo Street is clean and I like the trigger shifters on the left and right bar vs. twist shifters or oversized buttons.
There’s really a lot to say about this electric bike and it has been a popular seller for 2015 based on what shops are telling me. Easy Motion has made choosing between their bikes a little simpler because they’re nearly all priced at $3k. If you’re definitely interested in the urban style and happen to be under 5’10” then the Street or Eco Light would be excellent choices. For me, the larger battery pack and suspension fork are worth a bit extra here and I also like the white color scheme. In the future, I think Easy Motion could improve this ebike by adding a spot to mount a water bottle cage but considering the inclusion of a very nice rear rack, you could always use a saddle bag like this. I actually purchased this bag for my Mom and found the bottle slot to be tight but it’s still better than nothing.
Pros:
Dynamo powered lights will operate independently from the rest of the bike, this means if you run out of battery power and have to pedal manually you will still have safety
The stem features an adjustable angle feature that doesn’t require tools and the fenders can also be adjusted tool-free which is handy if they get bumped and need to be straightened
Great safety, utility and cleanliness thanks to the full length fenders with mud flaps, large plastic chain guard, rear carry rack with pannier blockers and extra reflectors and reflective sidewall stripes on the tires
Comfortable to ride over bumpy terrain thanks to the oversized saddle, larger 1.75″ hybrid tires, adjustable suspension fork and rubber ergonomic grips
The Evo Street uses 26″ wheels vs. 700c ~28″ tires on the Evo City and this puts the frame closer to the ground making it easier to mount
The battery pack can be charged on or off the bike, is integrated into the downtube for a clean “stealthy” aesthetic and features a lock for security
Offers both throttle mode and pedal assist with four levels to emphasize range or speed, zippy powerful feel from the efficient 350 watt geared motor (548 watt peak output)
The LCD display is removable, easy to reach and activate from the left grip, backlit for use in low lighting conditions (just hold the down arrow for two seconds)
Tektro Auriga E-Comp levers have motor cutoff switches built in and are easy to activate with just a finger or two, the large 180 mm front rotor and standard 160 mm rear rotor offer great stopping power for trail and mountain terrain
New tool-free quick release system on the rear wheel makes changing flats and doing service much easier, the motor power cable also has a quick disconnect built in
The motor power cable location has been updated, now entering the hub on the left side of the bike vs. the right side where the derailleur and cassette are, this helps to reduce complexity, clutter and damage if the bike tips
TMM4 torque sensor activates the motor smoothly and the control system reduces surge when pedaling but the motor does run a bit longer when you stop pedaling
When using Eco mode (the lowest level of pedal assist) power is now gentler and smoother which provides better range, this was a request from many customers of the older Easy Motion Neo electric bikes
The battery uses high end 18650 Lithium Manganese cells from Samsung that are light weight and long lasting, excellent energy density here (lower weight, more power)
Comes with one of the best warranties in the electric bike industry from a major company that I know of right now, two years comprehensive
Cons:
The headlight is mounted to the lower portion of the suspension fork which increases unsprung weight and may cause the light beam to bounce around more than if it were mounted to the head tube or handle bars
No bottle cage mounting points on the downtube or seat tube which means you’ll need to add one to the seat post or saddle rails, wear a CamelBak or add a bag to the rear rack
The charging port for the battery is positioned near the left crank arm and you can break it if you forget to unplug before wheeling the bike around
Throttle cannot be used at all when riding in pedal assist mode, you have to arrow down to “No Assist” and then activate using the half grip twist
Tektro hydraulic disc brakes provide decent stopping power but aren’t as smooth as Avid and may rattle or squeak with use
The rear wheel offers a unique quick release lever system but the front does not, this is odd to me because usually the front wheel offers it and is much easier to take off during transport, this may have been excluded due to the dynamo hub with wire for the lights
The controller on this bike lets the motor run a second or two long after you’ve stopped pedaling, this reduces “surge” (the jerky feeling of power going up and down with each pedal stroke) but makes the bike feel unresponsive at times, thankfully the motor inhibitors in the brake levers are instant
Just one frame size, style and color to choose from here (medium 17, step-thru, white) which works alright given the adjustable seat post and stem angle, consider the Evo City if you’re taller
A feature-complete city electric bike with approachable but sturdy step-thru frame, the all-black paint scheme hides the compact motor and cables (which are mostly internally routed), only one frame size. Comes with durable but lightweight Curana alloy+plastic fenders, a premium rear rack with standard gauge…...
A full suspension electric trail bike with 140mm air shocks by Fox, split pivot rear design isolates pedal and braking power from terrain response, available in two frame sizes. Beautiful aesthetic, matte black and gloss black paint throughout, blacked out anodized stanchions, internally routed…...
A lightweight electric gravel grinder with drop bars, aero wheelset, mechanical disc brakes (using Shimano ICE Tech rotors and heat sinks), and a 22-speed Shimano 105 drivetrain. Blacked-out aesthetic hides the battery and motor casing, internally routed cables stay out of the…...
An efficient, well-balanced, very quiet electric cross bike with the Yamaha PW mid-drive motor and downtube battery, available in three sizes with angled top tube fore fit and stand-over comfort. Sporty but thoughtful color scheme, the fork and downtube are black which hide the motor…...
A well-rounded performance electric bike that blends in, offers good weight distribution, and provides pedal assist and twist-throttle drive mode operation. Upgraded hydraulic disc brakes with integrated motor inhibitors provide quick stops, dynamic TMM4 torque sensor…...
A zippy hub motor driven, hardtail electric mountain bike with 20 gears, upgraded air fork from Fox, large 203/180 mm hydraulic disc brakes. Seamless battery integration creates a stealthy look and low-center weight distribution, high-capacity battery powers an…...
An efficient commuter style e-bike with great safety features like integrated LED lights, reflective sidewall stripes on the tires, and motor-inhibiting brake levers. One of the most beautiful, normal looking, electric bikes around, Easy Motion is known for…...
A full suspension cross-country or all-mountain electric bike with beautifully hidden motor and battery pack, 120 mm suspension from Fox, available in two frame sizes for improved fit. High-end 180 mm Shimano SLX brakes with tool-free adjustable levers, rigid thru-axles front and rear…...
A comfortable, easy to handle, city-style electric bike with adjustable handlebars... so you can sit upright and rest your back like a cruiser or lean forward and be active. Designed for comfort with a premium gel saddle, coil suspension fork and ergonomic grips, safety…...
An all-wheel drive electric fat bike with adjustable drive modes (rear, front or both with traction control), beautifully integrated battery and compact motors blend in making it stealth. Upgraded quick release and thru-axle design makes the rear wheel easier to remove and the…...
A full suspension trail ready electric bike with beautifully integrated frame-matched battery pack and compact, nimble hub motor offering 500 watts of power, battery can be charged on or off the frame. High quality, light weight air suspension from RockShock with rebound adjust and remote lockout up…...
A speed pedelec capable of 28 mph top speeds in pedal assist mode, also has a twist throttle that can reach ~12 mph for moments when you need a break, extra large 504 watt hour battery pack with Samsung cells. Feature complete with plastic fenders, a chain guard, rear rack with reflectors and bungee cords…...
One of the most popular Emotion bikes in the line because it's easy to mount and handle at rest thanks to the step-thru frame and comfortable to ride thanks to its suspension fork, gel saddle, riser bars and ergonomic grips. Relatively affordable, only $100 more than 2015, and you get a more powerful motor and…...
An elegant looking city style electric bike with several comfort-oriented accessories including suspension fork with lockout, ergonomic grips and larger 2" tires by Schwalbe with puncture resistant layer. Performance level Shimano Acera drivetrain offers 24 gear combinations for efficient pedaling, upgraded hydraulic disc…...
A large electric bike that would work well for taller riders who feel cramped on other models, it only comes in one size but the stem is adjustable and the top tube is angled to make stand-over more comfortable. Perfect for commuting in urban and city environments, rain or shine, night or day because…...
A more powerful version of the original EVO Snow offering 48 volt battery and higher amp controller, delivers two hub motors for improved traction in snow and soft terrain (gravel, sand, mud). Clean integrated battery and wires are hidden inside the downtube, high-step frame is stiff and…...
A light weight folding electric bike at a reasonable price from a leading company (BH and Easy Motion) with an excellent warranty and solid dealer network. Excellent backlit display panel... it's compact and blends in, can be removed for safe storage…...
An all-wheel-drive electric fat bike with a 350 watt geared hub in the rear and a 250 watt geared hub in the front, provides excellent stability on soft terrain. Powerful 48 volt Lithium-ion battery pack built with high quality Samsung cells, it's removable for…...
An all-wheel-drive electric hardtail trail bike with large 29" wheels for improved traction, rolling momentum and clearance. You get a 350 watt rear geared motor and a 250 watt front geared motor…...
A light weight, low-step, city style electric bike with fenders, chain guard, a rear carry rack and independent LED headlight. Short seat tube and reach distance make this a great choice for petite riders, only…...
A light weight, relatively affordable single speed city ebike with a modest 250 watt motor and 208 amp hour battery pack. Available in one frame size with a taller high-step-design, efficient narrow tires and deep dish…...
A full suspension mid-drive powered electric bike with excellent weight distribution, premium suspension from Fox with dual lock out and a two year warranty. Quick release on both wheels, removable battery and display, 10 speed Shimano Deore XT drivetrain...
An efficient, light weight, well balanced active-commuter style electric bike with a solid two year warranty. Quick release wheels, removable battery and display panel, solid kickstand, smooth hydraulic disc brakes...
A full suspension electric mountain bike with beautiful battery integration, internally routed cables and nimble efficient motor. High quality Shimano XT and Deore drivetrain components with 30 speeds to choose from, solid…...
A 29er style electric mountain bike with beautifully integrated downtube battery and efficient, light weight internally geared rear hub motor by dapu. With 30 gears to choose from on a Shimano Deore XT drivetrain this ebike climbs…...
The largest and stiffest city style electric bike from Easy Motion in the EVO lineup, perfect for taller individuals. Excellent utility features including full length fenders, chain guard, sturdy rear rack with bungee cords…...
Great "all around" city style electric bike with twist throttle and four levels of pedal-assist for extending range. Excellent accessories including suspension fork, ergonomic grips, full length fenders and a carry rack, dynamo…...
One of the most beautiful purpose-built electric trail bikes I've tested, integrated battery pack (charge on or off the bike), quick release wheels front and rear with quick disconnect on hub motor. 650B 27.5" wheel size is efficient and smooth but still nimble, mid-step frame design easy…...
The lightest weight, most efficient electric bike in the Easy Motion Evo series, designed for road cycling on smooth tarmac. Drawing on the 100+ year bicycling heritage of BH, the Race offers 30 speeds on…...
One of the only deep step-thru electric bikes powered by Bosch that's available in the US for 2015. Near perfect selection of accessories including full length fenders, integrated LED lights, carry rack and…...
A premium step-thru only, city style electric bike with seamless battery and motor integration that create a stunning aesthetic and near perfect balance. Locking removable battery pack can be charged on or off the bike for convenience, LCD…...
An commuter oriented speed pedalec capable of 28 mph top speeds - includes fenders, a rear carry rack, LED lights and mirror. Powerful 500 watt motor is compact, light weight and blends in along with the downtube…...
A versatile, well balanced, beautiful electric bike with motor and battery systems that blend in perfectly. Locking removable battery pack can be charged on or off the bike, LCD display can…...
An urban oriented speed pedalec capable of 28 mph top speeds, includes a twist throttle that can reach ~20 mph but cannot be used in pedal assist mode. Great safety accessories including integrated LED lights, bar-end mirror and motor inhibiting break levers...
Polished city style electric bike with matching fenders a rack and dynamo powered LED lights. Offers twist throttle for instant go as well as four modes of pedal assist for…...
Small 20" wheels provide mechanical advantage for the motor and lower stand-over height, easy to mount. Includes matching fenders, rear carry rack and LED light that run off a front hub…...
Hardtail design with 30 gears, hydraulic disc brakes and suspension with rebound and lock out adjust. Offers twist throttle for power on demand and four levels of torque sensing pedal assist…...
Shorter frame is easy to mount and stand over, step-through design is perfect for petite riders. Uses the same high power 350 watt geared motor and removable 36 volt battery as…...
Full suspension electric mountain bike with performance 27.5" wheels for improved efficiency. Rear hub motor design increases unsprung weight (reducing traction) but is quiet and fast...
Purpose built frame is well balanced and aesthetically pleasing, includes lights, fenders and carry rack. Uses the same powerful 350 watt geared hub motor, 36 volt 9 amp hour battery…...
Purpose built frame is rigid and well balanced, the drivetrain features more gears than the standard Neo Volt but doesn't include fenders, rack or LED lights, instead it comes with larger knobby tires and disc brakes for all-terrain use. Uses the same powerful 350 volt geared hub motor, 36 volt 9 amp hour batter…...
Upright commuter style electric bike with large 700c wheels and narrow tires for efficient coasting. Suspension fork, padded seat, ergonomic grips and adjustable stem and handlebars offer comfort...
Designed for cross country riding with 30 gears, suspension fork with lockout, and efficient 27.5" wheels. Responsive torque sensing pedal assist with four levels as well as a twist throttle for…...
Capable road bike with 30 gear range, large 700c wheels, efficient Supersport tires and a carbon frame. Top speed of 20 mph in throttle mode and 25 mph in pedal assist mode…...
Geared for trail riding with a front shock, nimble 26" wheels, knobby tires and 24 speeds with trigger shifters. Twist throttle with a top speed of 20 mph and four levels of torque sensing…...
Approachable low-step commuter style ebike with rear rack, dynamo lights, fenders and adjustable stem. Relatively light weight frame, clean design with hidden wires, lower to the ground thanks to…...
Advanced road bike styling is light weight, stiff and fast but lacks drop bars. Integrated downtube battery keeps weight low to the ground distributed evenly across the frame for…...
Stiff, aggressive and light weight cross-style electric bike with torque sensing rear hub motor. Removable LCD computer interface is intuitive to use and doesn't get in the way when…...
Well balanced full suspension frame with lock-out, smaller 26" wheels provide great manuverability. Beautifully integrated motor and battery pack, this electric bike blends in well and isn't very…...
Good call, this is definitely one of the heavier Easy Motion bikes. I didn’t call it out because you get fenders, lights and a rack. I usually make more of a point when the bike is 50+ alone or in the 60’s with parts. My reviews are not perfectly fair or consistent, I do my best and try to be objective and unbiased but your feedback is always welcome to help even things out ;)
I test rode the bike and it seem to ride really nice except the frame seemed really flexible. When riding at speed it felt a little unstable. Great bike except for this. My plan is to ride the 500 watt version later this week.
Cool, I hope your next ride goes well! Sometimes these step-thru frames can feel “bendy” because they don’t have as much support from additional tubes. The benefit is that they are easier to mount. Since the Easy Motion Neo and Evo models have integrated batteries (in the downtube) this further compromises the frame design rigidity :)
I bought this the Easy Motion Evo Street bike two and a half years ago. I am a recreational rider and do not usually go more than 15 miles a ride. At only 430 miles on my bike, I started to have problems. The bike would not turn on even though the battery is charged, when moving from Pedal assist Two to Pedal Assist One – – the bike would jump to full throttle, and sometimes I would be riding the bike and the bike power would shut off and not come back on. When I tried to get the bike fixed at the shop that I purchased it at, the owner told me that Easy Motion is not good at responding to them and parts take a long time to acquire. I had my bike at their repair shop for seven weeks, got it back and it is still not fixed. When I called to let them know this, again I received the message that Easy Motion is not a good company to work with. I am requesting that someone from Easy Motion contact me. Not sure if I got a lemon, but I would never buy Easy Motion again if this is the norm.
Hmm, this is a bummer Allison! Thanks for sharing your frustrating experience so constructively and objectively here. Easy Motion is going through some rebranding right now and the names are changing to BH. I suspect that they are busy because their headquarters also moved. Maybe this contributed to your long wait time and maybe the shop you worked with has had some issues of their own and are letting that influence their perspective and level of communication or support. Yes, the Neo and Evo models use a less consistent torque sensor and display that are known to have little issues depending on how tightly the rear wheel is installed and whether you begin pedaling while turning the bike on. You might be able to resolve the issues by removing and re-attaching the rear wheel (tight, but not overly tight) then check each of the wire connections, and if that doesn’t fully fix it… maybe buying a replacement display panel. I realize that it’s frustrating to do all of this work and spend money on a product that is having issues. It makes me sad to hear that you’ve had to wait so long with it just sitting in the shop :(
I do know the guys from Easy Motion/BH and will pass your comment and email address along to see if they can help you out. I will copy you on the message and they will probably ask which shop you bought from etc. but maybe send a replacement display because they do have a great warranty and probably have extra parts. I hope this helps!
After contacting Easy Motion/BH directly, my bike issues were addressed quickly and with high satisfaction. I was impressed with the personal interest that Emotion/BH displayed in getting me back on the road. I am back to loving my bike again!
dan
10 years agoCourt, No comment on weight? 57lbs? That usually gets a comments if over 50lbs. D
ReplyCourt Rye
10 years agoGood call, this is definitely one of the heavier Easy Motion bikes. I didn’t call it out because you get fenders, lights and a rack. I usually make more of a point when the bike is 50+ alone or in the 60’s with parts. My reviews are not perfectly fair or consistent, I do my best and try to be objective and unbiased but your feedback is always welcome to help even things out ;)
ReplySam Fuchs
4 years agoYeah, should not be included in light weight bikes. The Freway looks attractive.
Replyandy
9 years agoI test rode the bike and it seem to ride really nice except the frame seemed really flexible. When riding at speed it felt a little unstable. Great bike except for this. My plan is to ride the 500 watt version later this week.
ReplyCourt Rye
9 years agoCool, I hope your next ride goes well! Sometimes these step-thru frames can feel “bendy” because they don’t have as much support from additional tubes. The benefit is that they are easier to mount. Since the Easy Motion Neo and Evo models have integrated batteries (in the downtube) this further compromises the frame design rigidity :)
ReplyAllison Mead
6 years agoI bought this the Easy Motion Evo Street bike two and a half years ago. I am a recreational rider and do not usually go more than 15 miles a ride. At only 430 miles on my bike, I started to have problems. The bike would not turn on even though the battery is charged, when moving from Pedal assist Two to Pedal Assist One – – the bike would jump to full throttle, and sometimes I would be riding the bike and the bike power would shut off and not come back on. When I tried to get the bike fixed at the shop that I purchased it at, the owner told me that Easy Motion is not good at responding to them and parts take a long time to acquire. I had my bike at their repair shop for seven weeks, got it back and it is still not fixed. When I called to let them know this, again I received the message that Easy Motion is not a good company to work with. I am requesting that someone from Easy Motion contact me. Not sure if I got a lemon, but I would never buy Easy Motion again if this is the norm.
ReplyCourt
6 years agoHmm, this is a bummer Allison! Thanks for sharing your frustrating experience so constructively and objectively here. Easy Motion is going through some rebranding right now and the names are changing to BH. I suspect that they are busy because their headquarters also moved. Maybe this contributed to your long wait time and maybe the shop you worked with has had some issues of their own and are letting that influence their perspective and level of communication or support. Yes, the Neo and Evo models use a less consistent torque sensor and display that are known to have little issues depending on how tightly the rear wheel is installed and whether you begin pedaling while turning the bike on. You might be able to resolve the issues by removing and re-attaching the rear wheel (tight, but not overly tight) then check each of the wire connections, and if that doesn’t fully fix it… maybe buying a replacement display panel. I realize that it’s frustrating to do all of this work and spend money on a product that is having issues. It makes me sad to hear that you’ve had to wait so long with it just sitting in the shop :(
I do know the guys from Easy Motion/BH and will pass your comment and email address along to see if they can help you out. I will copy you on the message and they will probably ask which shop you bought from etc. but maybe send a replacement display because they do have a great warranty and probably have extra parts. I hope this helps!
ReplyAllison Mead
6 years agoAfter contacting Easy Motion/BH directly, my bike issues were addressed quickly and with high satisfaction. I was impressed with the personal interest that Emotion/BH displayed in getting me back on the road. I am back to loving my bike again!