Electric Bike Outfitters Phantom Kit Review

Electric Bike Outfitters Phantom Kit Review
Electric Bike Outfitters Phantom Kit
Electric Bike Outfitters Phantom Kit Planetary Hub Motor With Cassette
Electric Bike Outfitters Phantom Kit Bullet Battery Downtube Mount
Electric Bike Outfitters Phantom Kit Ktlcd Display Control Pad
Electric Bike Outfitters Phantom Kit Eight Magnet Cadence Sensor Bottom Bracket Hard Mount
Electric Bike Outfitters Phantom Kit 350 Watt Geared Hub Motor Power Cable
Electric Bike Outfitters Phantom Kit Front Mounted Hub Motor Option Disc Brake
Electric Bike Outfitters Phantom Kit Basket Mounted Battery Pack
Electric Bike Outfitters Phantom Kit 2 Amp Ebike Charger
Electric Bike Outfitters Phantom Kit Inside Of Geared Ebike Motor
Electric Bike Outfitters Phantom Kit Optional Led Control Console
Electric Bike Outfitters Phantom Kit Review
Electric Bike Outfitters Phantom Kit
Electric Bike Outfitters Phantom Kit Planetary Hub Motor With Cassette
Electric Bike Outfitters Phantom Kit Bullet Battery Downtube Mount
Electric Bike Outfitters Phantom Kit Ktlcd Display Control Pad
Electric Bike Outfitters Phantom Kit Eight Magnet Cadence Sensor Bottom Bracket Hard Mount
Electric Bike Outfitters Phantom Kit 350 Watt Geared Hub Motor Power Cable
Electric Bike Outfitters Phantom Kit Front Mounted Hub Motor Option Disc Brake
Electric Bike Outfitters Phantom Kit Basket Mounted Battery Pack
Electric Bike Outfitters Phantom Kit 2 Amp Ebike Charger
Electric Bike Outfitters Phantom Kit Inside Of Geared Ebike Motor
Electric Bike Outfitters Phantom Kit Optional Led Control Console


  • One of the lightest weight, coolest looking, most affordable electric bike kits from EBO, it emphasizes efficiency and style over brute force but still performs well
  • Hand-spoked into a wide range of wheel sizes and available in multiple hub spacings to replace your front or rear wheel, custom wire lengths allow this kit to work with many different frames
  • Optional motor casing and rim colors (silver or black), optional display type (fancy LCD or compact LED), excellent 30-day return policy and one year warranty, phone support
  • While it does look cool, the bullet style battery does not have an integrated USB port and the pins in the mount that interface with the battery can get stuck and damaged over time, the display panel also has a lag before showing speed
Warning, in some configurations this electric bike kit is classified as a moped or motorcycle and may not be ridden on cycling trails or paths. It may require licensing, insurance and lights when used on public roads.

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Video Review

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Electric Bike Outfitters


Phantom Kit



Suggested Use:

Cargo, Commuting, Cruising, Mountain, Neighborhood, Road, Urban

Electric Bike Class:

Pedal Assist (Class 1), Throttle on Demand (Class 2)
Learn more about Ebike classes


30 Day Return, 1 Year Comprehensive


United States, Canada, Europe, Worldwide

Model Year:


Bicycle Details

Battery Weight:

5.42 lbs (2.45 kg)

Motor Weight:

5.75 lbs (2.6 kg)

Frame Fork Details:

100 mm Hub Spacing Compatible, 12 mm Threaded Axle with Machined ~9.8 mm Spacing

Frame Rear Details:

120 mm, 135 mm Hub Spacing Compatible, 12 mm Threaded Axle with Machined ~9.8 mm Spacing

Gearing Details:

9 (Single Speed or Shimano 6 or 7 Speed Cassettes or SunRace 8 and 9 Speed Cassettes)

Brake Details:

Mechanical Wuxing 5 Star Brand Four Finger Levers with Motor Inhibitors, Optional Motor Inhibitor Switch for Hydraulic Brake Levers, Disc or Linear-Pull Caliper and V-Brake Compatible


Aluminum Alloy, Double Wall, 36 Hole, Machined Sidewalls, Silver or Black


Stainless Steel, 12 Gauge, with Nipples, Silver

Wheel Sizes:

16 in (40.64cm)20 in (50.8cm)24 in (60.96cm)26 in (66.04cm)27.5 in (69.85cm)28 in (71.12cm)29 in (73.66cm)

Tube Details:

Schrader Valve


Julet Color Coded Water Resistant Wiring (Customizable Lengths and Extenders for Motor and Control Systems), Optional Zinc Coated Steel Torque Arm, Optional Silver or Black Motor Color, Optional Wuxing Half or Full Twist Throttle (Default is Trigger Throttle), Optional LED Display (Mode: Low, Med, High, Battery Level 4 Dots, Speedometer)


Locking Downtube-Mounted Battery, Compatible with Disc Brakes or Caliper Style Brakes (Clamp Diameter 22.2 mm), 17 Amp Controller, 1.1 lb 2 Amp Charger, Enhanced and Re-Written KT Display Manual

Electronic Details

Motor Brand:

Electric Bike Outfitters

Motor Type:

Front-Mounted Geared Hub, Rear-Mounted Geared Hub
Learn more about Ebike motors

Motor Nominal Output:

350 watts

Motor Peak Output:

612 watts

Motor Torque:

21 Newton meters

Battery Brand:

50 Samsung 18650 (10 Series, 4 Parallel)

Battery Voltage:

36 volts

Battery Amp Hours:

10 ah

Battery Watt Hours:

360 wh

Battery Chemistry:


Charge Time:

4.5 hours

Estimated Min Range:

18 miles (29 km)

Estimated Max Range:

50 miles (80 km)

Display Type:

KT-LCD3U, Fixed, Backlit, Monochrome, Grayscale, Buttons: Up, Power, Down, (Hold Up and Down for Settings, Hold Up for Backlight, Hold Down for Walk Mode)


Battery Level (5 Bars), Backlight Indicator, Brake Inhibitor Indicator, Trip Time, Assist Level (0 to 5), Speed (MPH or KMH), Avg Speed, Max Speed, Motor Watts, Motor Heat (Fahrenheit or Celcius), Odometer, Trip Distance, Battery Voltage, Outside Temperature (°F or °C)

Display Accessories:

USB Type A Port

Drive Mode:

Trigger Throttle, Twist Throttle, Cadence Sensing Pedal Assist (8 Magnet Sensor)

Top Speed:

20 mph (32 kph) (Default 20 MPH)

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Written Review

The Phantom Kit is one of EBO’s sleekest, coolest looking, and lightest weight product offerings. The bullet style battery looks a lot like a water bottle or thermos, and doesn’t take up as much room. On the converted Pure City Classic frame shown in the video review and images above, there was enough room for the battery and a folding lock to be mounted on the downtube and seat tube respectively! Since Electric Bike Outfitters sells black or silver hub motors and rims, you can really get their kits to match your bike, and the all-black look of the Pure City Classic definitely makes an impression. Cables for e-bike kits are usually black, and they tend to look cluttered when compared to purpose-built electric bikes which usually have internally routed cables. By going all-black, the clutter starts to disappear… and, EBO sells custom wire lengths, so you will be able to convert longer bikes or get shorter lengths for a tidier setup. The big takeaway with this and other kits is that you end up with more flexibility and options, but have to do more work and will probably make some compromises on aesthetics. There are similar looking kits out there which are sold for less, but Electric Bike Outfitters has been in business since 2015 and provides a 30-day return policy and one-year comprehensive warranty. They hand-spoke their motors into a broad range of rim sizes and offer several hub spacing widths. You can buy this kit for a front or rear wheel, opt for a single-speed drivetrain or 7 to 9 speed cassette, you can get a fancy LCD display with integrated USB port to charge your phone on the go, or a simpler LED console. The biggest consideration, that I found when talking to the founder of EBO, is that the pins in the battery mount can get stuck after a year or two of use and then damage the batter base (arcing and melting the plastic). He explained that you can deter this issue by using some Lithium grease spray and a tooth brush to clean the pins occasionally. Jason is a pretty straightforward guy, and he told me that he has considered dropping this battery style on many occasions… and that he includes a warning and instructions to help people avoid issues, but that the aesthetic appeal of the Phantom Kit keeps it as a top seller, so he continues to do his best supporting it.

Driving this kit is a 350 watt nominal, 612 watt peak, planetary geared hub motor. This type of drive unit tends to be the lightest, most compact, quietest, and most hidden that you can find, but it offers lower torque of ~21 Nm. If you choose a front-mounted motor (a great option for trikes), it won’t impact your steering as much as the bigger drive units. Rear-mounting is more complicated, but provides the best traction and usually more mounting strength. Either approach is fine, and Jason has gone to extreme lengths engineering his motor casing to step-in and fit the widest range of forks… because some forks bulge in and can scrape cheaper kits. I have experienced this first hand when converting a Hill Topper Kit years ago. For the video review, Jason opened up one of his motors and allowed me to film the internals and show the plastic gears. You can see this above, and get a better idea of what’s going on inside. There’s a small fast motor in the middle that gets converted into a slower but more powerful output via reduction gearing. It actually feels very satisfying and zippy, but is meant for more active riding on relatively flat terrain, you can definitely climb hills with it, but will want to pedal along and help so it doesn’t strain. Jason did tell me that his motors have overheat protection, so even if you do try to climb hard, it shouldn’t damage the motor. And so, once you have chosen a rim size, decided on a front or rear wheel setup, received the kit and fitted the axle into your dropouts, the tightened the nuts to secure it in place, you will have this power cable protruding from the right side of the axle. This is what sends electricity from the 17 amp controller (which is located in the base of the battery) to your motor, to make it go. It’s one of the more vulnerable parts of this, and most, hub motor kits. Be careful not to snag this cable or let the bike tip over and bend it, or it could break. This kit does not come with an external torque arm by default, but if you’re concerned about the integrity of your bike frame, it is an option that Jason offers, and I want to point out that he uses thicker 12 gauge spokes when his team hand-spokes each kit into the selected wheel.

The battery pack that comes with this kit is the star of the show, and it really does look nice. I learned, while visiting the EBO headquarters in Denver Colorado, that the Burly, Cruiser, and Phantom kits all use the same motor, so you’re rally just choosing the battery design, capacity and mounting setup. With the Phantom, you get a really compact design that allows for more accessories to fit… or perhaps for a rear suspension setup. I saw it installed on an upright EVO trike, a recumbent bike, and a traditional diamond frame, each using a different mounting spot and approach. Since the pack only weighs ~5.42 lbs, you could possibly even mount two of them! I saw a setup like this with one of Jason’s Burly kits on a sporty recumbent that one gentleman was preparing to use for touring. You can charge the Phantom battery on or off the frame, it uses the same circular plug design and the charger offers a very standard 2 amps of power flow but only weighs ~1.1 lbs. It’s easy to bring the charger along to extend your rides, or order an additional charger from EBO to stash at work. This kit would be great for commuting, and I noticed that the battery casing has a plastic lip at the top, which serves as a handle for secure lifting and carrying. There’s a grey button near the top that activates an LED charge level indicator, and a toggle switch on the lower right side. You can completely de-activate this battery for safety, and to reduce battery discharge when not in use. To really extend the life of this, and other Lithium-ion packs, it’s best to keep them above 20% to avoid chemistry stress and avoid storing in extreme heat or cold. Also, check on the pack and top it off after every few months if you haven’t used it.

Moving on to operation, once the battery is charged up, mounted, and switched on, you can hold the power button on the control pad, which is usually mounted near the left grip. At this point, the LCD screen (or LED console) comes to life. The default display hardware that comes with the Phantom is a beautiful backlit KT branded LCD with integrated USB charging port. However, EBO does offer to swap this display for a more basic LED console, to reduce handlebar clutter and limit the fancy look of the kit (which could attract unwanted attention in some situations or take up space where you might have a phone or drink holder). The other interesting use case for the LED console is if you have long cruiser bars, because the standard display + control pad doesn’t have a long enough wire to reach the grip. The LED console can reach this distance and would be easier to control without taking your hands off of the grips. Since the LED console is so simple, I’m going to focus mostly on the LCD screen from here on out. Neither one of these two display panels is removable, but both can be swiveled a bit to improve readability or reduce glare if you don’t over-tighten them. The LCD shows all sorts of menus, but only uses three rubberized buttons to operate. This control system combines simplicity with depth, and is intuitive to use, without requiring that you look down all the time to change assist levels, once you get the hang of it. The power button in the center of the control pad allows you to cycle through trip stats like odometer, trip distance, average speed, max speed etc. and the up and down arrows allow you to raise or lower the assist setting. By default, the bike is set to assist level zero, so that the throttle is inactive. Once you arrow up to 1-5, the pedal assist sensor goes live and you can instantly use the throttle with full power. It ramps up smoothly and feels a bit more refined than some other systems I have tried. I prefer to pedal with an efficient, lower level of pedal assist, with occasional bursts of power to start from rest, catch up with friends, or climb hills, and all of the EBO hub motor kits let me do this. Whether you’re riding in bright light or complete darkness, the LCD display should be viewable, because you can hold the up arrow to activate backlighting. Holding down will activate walk mode if the bike is stopped. If you enable cruise control in the settings menu (by holding up and down simultaneously to get to the setting) you can then hold the down arrow while riding at speeds above 6 mph to activate cruise control and give your legs, wrist, or thumb a break! If you set cruise while pedaling however, you have a second or so to discontinue pedaling or it will shut cruise off again. Cruise control is a feature I don’t see a lot, and one that some people might really appreciate for long commutes our touring. The other thing that will override cruise control is pulling either of the two brake levers, because they have motor inhibitors built-in. There are so many settings to explore here, including lower top speeds, a security password to keep the bike from being tampered with or ridden by young people, and the ability to change the cadence sensor sensitivity. Jason convinced me that eight magnets was enough for their cadence disc (verses 12 magnets that I have seen on some other ebikes and kits). He explained that the disc itself is smaller and less likely to be bumped this way, but that it is still very responsive. Apparently, some people want to set their cadence sensors to be less sensitive, so that the bike won’t surprise them if an accidental partial pedal stroke is made, and you can indeed make the cadence sensor less responsive this way by exploring the settings menu and using Jason’s manual as a guide. The cadence sensor itself is one of the more difficult parts to install with this kit, because it requires a bottom bracket wrench and crank puller or help from a shop to get on. It’s not an easy clip-on design, but the benefit is that it should be more sturdy and reliable in the long run. In one example, with the EVO Trike, they had opted for throttle only, completely skipping the cadence sensor installation and simplifying drive modes for an elderly customer. In short, I appreciate how useful and open the control systems are on this ebike kit, how much choice they give you. When conducting this review, Jason had explained that the display had a 20 second lag for the current speed to register (based on their new firmware that works with 36 and 48 volt motors. I was thankful that Jason was aware of the issue and honest about it as we talked on camera, he has since resolved this issue (late February 2018) but I wanted to keep this note for those who might have an older version.

All things considered, I feel that EBO is a trustworthy company and that the Phantom kit looks cool, but is probably less reliable than the Burly 36 Volt Kit, which uses a different battery design and actually gives you more capacity for the same price! They weigh very similar (maybe 0.5 lbs heavier for the Burly), it’s just a taller battery casing design. Jason was hesitant for me to even review the Phantom, because of the pin issues he has seen, but I wanted to dig in and really explore why this kit still makes sense in some cases and how to care for it properly… My understanding is that it can work reliably if kept clean and if you use the corrosion cleaning Lithium grease occasionally if you notice the pins getting tight. Maybe you could avoid the arcing issue by never taking the battery off of the mount? It’s not really possible for me to say, as I have not owned one or used for extended periods. I also thought it would be good to dig into this kit and share all of this feedback because there are non-EBO kits that use the same battery design, and they probably also suffer from the pin locking issue. In short, I love how versatile the wheel sizes, dropouts, colors, wire lengths, and displays all are. I love that you can purposefully lower the top speed of the kit (worth considering for upright trikes and less agile riders). It’s neat that you can fit this battery into tighter spaces, and that it blends in so well on black bikes. Electric Bike Outfitters is now using Julet connectors, so all of the wires are color coded and easier to install or fix. You get mechanical motor-inhibiting brake levers by default but there’s a workaround if your bike has hydraulic brakes, and one of the demo bikes had all of the controls setup on the left grip of a recumbent for a stroke survivor who had limited mobility with his right arm. Big thanks to Jason and his team for hosting me and partnering with me on this review. It was nice to catch up with him and see how the product has been refined since 2015. He is expanding in a way that seems sustainable, definitely growing across the US and even internationally, and I love that his support is still above average for the industry (at least the kit industry). It’s part of the slightly higher pricing, and also what makes dealer sales possible. I was impressed to hear that several Denver ebike shops actually carry his kits and offer them as an alternative over purpose built products. There’s something to be said for recycling an existing bike, breathing new life into an old favorite, or building a truly custom setup that isn’t available anywhere else. I welcome your comments and feedback below, or you can connect directly with other owners and enthusiasts in the EBO Forum.


  • EBO has been in business since 2015, they offer a generous 30-day return policy with a one year warranty, and they ship worldwide… I trust them a lot more than some of the generic kits found on Ebay
  • The Phantom kit looks really cool and offers a lot of choice in terms of motor casing and rim colors, you can get silver or black to match your frame
  • Whether you’ve got a recumbent, kids bike, folding bike, city bike, or mountain bike, it seems like Electric Bike Outfitters can build a wheel to fit your bike because they spoke in-house and build to order
  • EBO uses thicker spokes when they build motors into rims to handle the additional forces, their new Julet connectors are water tight and color-coded for easier assembly and repair, they offer custom wire lengths to fit many types of bikes
  • Safety is a big focus for me, so I appreciate the more precise cadence sensor, adjustable top speed settings, different throttle options (trigger, half-twist, and full-twist) as well as the brake lever motor inhibitors
  • If your bike uses hydraulic brakes, EBO does have an optional sensor and magnet unit that can be screwed and glued-on to enable motor inhibiting, it’s not as elegant or simple as the stock mechanical brake levers but at least it’s an option
  • The display panel is large, easy to read, full of interesting settings to experiment with (and EBO has a nice manual to help you do so on their website), and it has an integrated USB charging port, though the display cannot be easily removed for protection at bike racks
  • The hub motor itself is fairly quiet, even when being used at the higher assist levels and higher top speeds, this is due in part to the lower 36 volt operation of this kit
  • Even if EBO eventually goes out of business or changes some of their kit hardware, you should still be able to get most of the parts for this kit and have your battery case re-packed because they are not software locked and follow an open industry-standard
  • This is the lightest battery pack option that EBO sells at just ~5.42 lbs, it’s great that there’s a lip built into the plastic top piece so you can carry it more securely, I suggest storing it in a cool dry location and avoiding extreme heat and cold to help the cells stay healthy
  • The battery charger is a bit basic, only offering a standard 2 Amp power output, but it’s very lightweight at just ~1.1 lbs, it’s also compact and should fit into your backpack or other bags easily for charging on the go
  • On the one hand, installing the hard-mounted cadence sensor for this bike takes more time and tools than one that is glued or zip-tied on, but on the other hand, it is going to be more secure this way, and I found that it worked very well during the ride tests
  • The hub motor can be setup in a front or rear wheel configuration, and EBO offers single speed or 6 to 9 speed cassettes from Shimano and Sun Race
  • Being able to transform an existing bike into electric with multiple drive modes like this for just over $1.1k seems pretty good to me, there are cheaper kits out there, but most of them don’t offer this level of performance, customization, or support
  • For those who want a really compact display to save room on their handlebar or just less flashy hardware on their bike, EBO offers a black LED control pad with integrated buttons… and I like this thing because it has a basic speedometer built in! most other LED control pads only show your battery charge level and assist, this control pad might be a good choice for use with longer handlebars since the wire length of the remote button pad is limited (as shown with the EVO Trike in the video review above)
  • You can activate walk mode to help move your bike by holding the down arrow if it is standing still, if you enter into the menu settings you can activate cruise control and then when riding over 6 mph, hold the down arrow for a few seconds to set cruise speed, in the settings you can also enable throttle mode at assist level zero if you want… or even remove the throttle and only use pedal assist, there are just so many options here
  • Before shipping each battery, the team at Electric Bike Outfitters actually drains and refills it to test all of the cells, I was told that they experience a ~1% failure rate from their suppliers and by testing like this, it saves end customers time and hassle
  • The actual motor casing for the Phantom and Burly kits has been custom designed by Jason, the founder of EBO, and he made it fit on a greater number of narrow forks by stepping it in, it works with linear pull brakes or disc brakes (you can mount dis brake rotors directly to the side of the hub casing as shown with the EVO Trike here)
  • Hub motor ebikes can often have more pedal gears to work with than mid-motors (because they can easily support multiple front chainrings), and shifting gears causes less wear on the drivetrain because the motor power is separate from the chain, cassette, derailleur etc.
  • The bullet or bottle style battery on the Phantom Kit allows for more space on the seat tube or top tube, which could enable you to use a second set of bosses (as seen with the folding lock on the black Pure City Classic bike in the video), or could allow room for a rear suspension


  • Unlike a purpose-built electric bike, kits usually have extra wires that aren’t as hidden or neat looking, the battery mount slide connects to the downtube with two bolts vs. three or some even sturdier custom design, but it looks sleeker than some of the larger Dolphin and Shark packs on other kits
  • I was told by Jason that the spring loaded pins on the battery mount can sometimes get locked into place after a year or two if the bike is exposed to water and dust, this can cause damage to the base of the battery where the pins align and send power, he recommends keeping it clean and checking on it regularly
  • The 8-magnet cadence sensor for this kit worked pretty well, and can be adjusted for sensitivity in the settings area of the display, but it simply isn’t as fluid or dynamic as a torque sensor or multi-sensor, there’s a bit of lag starting and stopping, but it’s great that the kit comes with motor inhibitors on both brake levers
  • Installing a kit like this will take a bit of time, energy, and possibly additional tools like a crankset puller and bottom bracket wrench, you might even want to pay your local ebike shop to help you… and that adds to the price
  • For some of the older versions of this kit, the display panel might have a 20-second lag before showing your current ride speed, I was told that this has since been resolved with a software update, apparently the speed sensor is integrated into the motor hardware, the delayed readout was a minor annoyance and could cause confusion at times
  • Most hub motors (including this one) have the power cable entering into the axle from one side, and this can be a point of vulnerability if the bike tips or you ride close to obstacles that could snag or scrape it, a few of the new Dapu motors have their power cables tucked very closely (behind the disc brake rotor) but I don’t think that you can order them as kits, just be careful with the power cable here
  • Turning this bike on and off requires two steps, which adds a bit of time, you first have to click the toggle switch on the battery pack itself on and then hold the power button on the control pad, just remember to turn it all off before dismounting, transporting, and storing the bike to prevent accidental activation and slow battery draw
  • Minor gripe here, the signal cable going from the button pad back to the display panel is not long enough to reach all the way out on some large cruiser bars, this means that it may not be within reach (as demonstrated in the video review for the EVO Trike above)


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1 month ago

Hi guys!

In recent years, I have discovered a couple of good resources for getting help with refilling and repacking batteries for electric bikes, electric scooters, electric skateboards, hoverboards, neighborhood electric vehicles, and other products that use higher watt hour battery packs (often with Lithium-ion, Lithium-polymer, or Lithium iron phosphate LiPo or LiFePO4 cells).

It sounds like some of the fancier battery packs (Bosch, BionX, Stromer etc.) are more proprietary in design, and if the battery management system (BMS) is damaged or loses power for a moment, the internal memory will be erased and the battery becomes permanently useless or "bricked". For this reason, it seems wise to get help before a battery completely goes dead if possible.

The first resource I discovered was called Rechargeable Power Energy (RPE), and this was back in 2016. I believe that they are based in Las Vegas and part of a larger battery company that also sells kits. In recent years, they updated their website and seem to be operating as the EBike Marketplace. I created https://electricbikereview.com/guides/how-to-replace-an-ebike-battery/ with some pictures and an interview with Sam, from the Electric Bicycle Center in Fullerton California, where he talks about working with this company. You can reach their main landing page for battery repairs https://ebikemarketplace.com/collections/rebuilt-batteries. They advertised on EBR for a short period in late 2017/2018 and then I was told that they were restructuring or having some business changes and needed to pause. I welcome your feedback about them and my goal here is to guide people towards the best resource so they don't have to throw batteries away or end up in a frustrating, time consuming business exchange.

The second, more recent, resource I discovered was called Hi-C Battery. This happened when I was in Denver, Colorado filming reviews for Electric Bike Outfitters. The founder of Hi-C is Patrick Duggan, a former automobile mechanic who lots of shops in Denver know and have worked with for their own battery needs. Patrick is a high-speed kit guy who not only repacks and repairs batteries, but also tries to upgrade them to offer more capacity. He and I spent some time talking on camera and that is included in the EBO tour video https://www.youtube.com/watch?v=X0HDwy5w4uU. Patrick has been super friendly and responsive in sharing what services he is working on offering and asking for feedback about https://www.hicbattery.com/, which looks pretty good.

In my experience, Patrick has been the most responsive and seems to offer the widest range of services for ebike battery repair and repacking. He strikes me as an expert and my goal in sharing with you here is to help reduce waste by recycling and re-using existing ebikes vs. having to buy a new one. Many companies, including Bosch, seem to have their own programs and replacement packs available, but many older or smaller companies may not provide this level of support or simply may have gone out of business. I welcome your feedback and links to other great service providers and programs for recycling old packs, tips on shipping with hazmat hazardous materials, and your experience actually working with these companies.

Here are a few closing notes from a text exchange that Patrick and I had recently. He said that he has been studying reviews on EBR to determine which battery pack designs to stock and sell. He believes that Hi-C will be able to cover 75% of the batteries being sold with his replacements, about 15% of bikes will have to recycle the original case and rebuild the cell insert which is more expensive. Most of the cells he uses are high drain Lithium-manganese (INR) chemistry. The final 10% of batteries use the proprietary BMS and may be rebuildable... but only if the power has not shut out completely and reset the software. He is also able to rebuild custom packs for electric rides which I review sometimes on https://electricridereview.com/. He told me that one of the main reasons he has chosen to offer rebuild services is that he hates to see useable items wind up in the landfill. He's not into planned obsolescence... and I agree with him there :)

Ann M.
11 months ago

No ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric recumbent bikes from Electric Bike Outfitters as well as any help and solutions you know of. Sometimes that means a DIY fix and other times it can mean a recall, software update or part replacement by a dealer.

Please be respectful and constructive with feedback, this is not a space for hate speech. In many cases, representatives from the company will see feedback and use it to improve their product. In the end, the goal is to enjoy riding and help each other go further and be safer.

1 year ago

Also consider installing a kit such as the Electric Bike Outfitters if you like your current bike.

Ken from Philadelphia
1 year ago

I purchased this bike, https://biria.com/bike/balloon-7, on 12/1/2016. I had been looking for a used one for about 6 months with no luck. My bike is black with black wall tires. It's a nice bike even without electrics.
Around 2/1/2017 I added a 350W front wheel kit from Electric bike outfitters, http://www.electricbikeoutfitters.com/ebo-cruiser.aspx
I didn't want to be the fastest kid on the block, but I do want to cruise with and sometimes without electric power. Hopefully this combination will be the ticket.
So far I've only put about 1.5 hours on the bike. I'm still in the test ride mode.
I'll post updates here.

1 year ago

I'm delighted with the EBO kits, and even put one on my wife's bike which has enabled us to do a lot more riding together. Almost every Sunday we ride quite a ways down the pathways to old town and have a nice lunch together. They are rated 350 watt geared motors and assist up to about 19-20mph, and I have gone 43 miles and still had a "bar" of charge remaining.

1 year ago

Very nice. I'll check out Electric Bike Outfitters. I was just reading a thread and watching a video on a Dillenger front wheel kit that was really affordable and had everything on my wish list for a conversion kit, except it was only a 350 motor and a front wheel conversion. I originally wanted the front wheel conversion, but I want more power and a rear wheel conversion seems a whole lot safer.

1 year ago

Supramax, if you already have a bike you like, a kit is a great way to go. I started out with putting an Electric Bike Outfitters kit on my old Trek 830 and it is a wonderful machine. In fact, it is my "go-to" bike for riding on the street, bike paths, and errands, despite my having a couple of mid-drive emtbs.

Ann M.
2 years ago

Exploring a more high powered direct drive motor system, Court reviews the rugged Electric Bike Outfitters' new Mountaineer system. This is an opportunity to see a system tested on a crunchy off road trail!

The Electric Bike Outfitters EBO Mountaineer is a high power, high speed electric bike kit capable of 30 mph top speeds, can be operated with pedal assist, trigger throttle or optional twist throttle. Heavier but sturdy 750 watt gearless hub motor, can be mounted in the front or rear wheel (I'd recommend front) and works with 0, 6, 7, 8 or 9 speed cassettes. Custom 25 Amp controller is built into a metal box that attaches to seat tube bosses so you need to make sure your bike has them there. More basic LED console with limited readouts, five magnet pedelec sensor isn't as responsive, decent warranty and overall low price for this much power and speed.

Tara D.
2 years ago

The Electric Bike Outfitters EBO Front Range Kit is a powerful gear-less hub motor kit capable of being installed as a front or rear wheel, sturdy and relatively quiet!

Ann M.
2 years ago

Denver based Electric Bike Outfitters newest kit, the Phantom, is either a front or rear mount with a narrow enough profile to install on a single gear bike. Nice too, is that this kit comes with disc brake mounting and available for a number of wheel sizes.

The Electric Bike Outfitters EBO Phantom Kit is an affordable electric bike kit with everything you need to get going: motor, battery, throttle, pedal assist. Custom designed casing is narrower than many other 350 watt motors and fits in 100 mm dropouts without scraping the fork, perfect for cycle cross, fixies and city style bike conversions. Front or rear wheel compatible, available in 16, 20, 24, 26 and 700c ~28" sizes, you choose from single speed, 6, 7, 8 or 9 speed cassette options for a bit extra. Fewer magnets on the cadence sensor (5 vs. 12) so not quite as responsive, have to take the crank arm off to get it installed, smaller battery capacity (but also lighter and smaller size), solid one year warranty on the kit.

7 months ago

I dropped the money on the Phantom kit. Looks like I will need to take apart the bottom bracket to install the PAS. If I get a standard bicycle tool kit, will it have everything I need to do this install (remove bottom bracket and transfer current freewheel to new rim)? I'll probably get a tool kit and torque arms from Amazon.

7 months ago

There are freewheels, which are most common in older and/or less expensive bikes, and there are cassettes that are on newer/more expensive bikes. Freewheels are pretty easy to remove with the special tool, but I'll bet your local bike shop will remove it for free or at the most a very nominal charge. Putting them back on is easy - just spin it on. If have a freewheel then you can reuse it on the EBO wheel, if not then order one, but you can get them from Amazon for significantly less money.

Here is a photo of an EBO Phantom kit I installed on one of my neighbor's bike. He loves it.

7 months ago

Don't rule out the EBO kits, just get it in rear drive! I have two of the EBO Burley kits, and two of my neighbors have EBO Phantom kits - all of them rear wheel drive. All have worked great and are very good quality. You only need a torque arm for front wheel kit. Get the rear wheel kits so you have better handling and don't have the torque arm issue. There is almost no rolling resistance if you want to use it as regular bike. This is what my wife does with her's - rides for 3/4s of our 25 mile ride with it turned off as she wants to get more exercise, and just uses the motor for the last part with up hills back to our house. Works great.

7 months ago

Hi all - I'm looking for some feedback on the kits I'm considering. I have a 2014 Diamondback Outlook mountain bike. I ride it frequently for recreation and also use it once or twice a week for commute. I'm looking to install an ebike conversion kit on it so the ride is easier on the commute (less sweat) and if I want to go a little faster when I ride for fun.

I'm looking for a simple but reliable kit where I can remove the battery if I just want to ride the bike as a normal bike. The two choices I am considering is the EBO Phantom kit and the hub motor kits offered by Lunacycle.

The EBO Phantom kit is really attractive to me because there's a low amount of components compared to the kits at Lunacycle (no need to replace the handlebar grips for one). The issue I have is that the EBO kit doesn't include a torque arm and based on what I read at Lunacycle, it's highly recommended for safety reasons. I also read that I shouldn't have a front hub motor if I have front suspension.

Does that rule out EBO for me?

7 months ago

If you already have comfortable bikes that you like, and you are reasonably handy, consider getting an ebike kit such as the ones from Electric Bike Outfitter (EBO) http://www.electricbikeoutfitters.com/index.aspx I put these kits on both my wife's and my old "comfort" bikes and we love them, and ride a LOT more than we used to do since hills and headwinds are no big deal. You can dial in up to 5 levels of assistance so you still get as much exercise as you want, yet don't have to worry about getting pooped out half way home. I've gotten over 43 miles and still had a bar of battery left. EBO's Phantom kit is pretty nice.

2 years ago

A couple of months back I installed Phantom kits on two of my neighbor's bikes. A Marin hybrid and a Momentum Street which make very nice ebike platforms. The Phantom kit makes for a very nice clean install, and my neighbors are very happy with them.

2 years ago

Just wanted to say thanks to David for posting such a detailed review, and both Rich and David for the high-res photos. I am leaning heavily toward getting a Phantom kit for my Trek 7100 hybrid, and information like this is helping to push me over the edge. :) I'd already watched Court's review and spent some time attempting to decipher the KT-LCD3 manual, and it's good to know my understanding of it (without having used it) matches more or less with what David wrote here.

Any additional thoughts or comments on the kit in the last few weeks?

David Person
2 years ago

I have purchased two EBO Phantom kits. The first one at the beginning of March to try on my Public D8i and to see if the battery would fit on my wife's Linus M8. After installing the kit on my bike and using it for a week or so I decided to purchase a second kit, as the battery fit was just fine on the Linus. Both kits are the front hub motor version, as both the bikes are equiped with Shimano 8 speed IGHs in the rear. The install is very clean, only two cables running from the front of the bike to the controller/battery mounted on the down tube. All the wires from the handlebar area (left and right e-brakes, throttle, and the KT-LCD3 display) plug into a pigtail with only one cable at the other end that runs down the down tube, back to the controller. The motor cable is the second cable running back to the controller. The PAS sensor mounted at the bottom bracket plugs into the third cable that exits the controller. Very clean. Jason and his crew at EBO have done a great job of getting the length of the cables just about right so that you don't end up feet of extra cable to deal with. I had about a foot or so excess cable from the motor that needed to be looped and zip tied to the seat tube down by the bottom bracket. On the Public, because it has full length chain guard with mount at the bottom bracket, in the same location that the PAS sensor mount is located, I needed to do some modifications to the chain guard bracket so that both it and the PAS bracket could be mounted together behind the fixed cup of the bottom bracket. I felt this was a better solution than mounting the PAS on the left side of the bottom bracket, which I guess is possible but would have been a more difficult modification that what I wound up doing. I should also mention that the Linus was equipped with a 46t front chainring, which make contact with the battery mount. I switched it out for a 42t, like what is on the Public, and the clearance was fine. I also switched the rear cog to a 22t from 20t to keep the gearing the same as before. My only other suggestion/complaint is that the three button selector that controls the KT-LCD3 display is hardwired to the display and that wire could be a bit longer. Had a bit of a challenge getting the three button selector positioned next to the left grip, particularly on the Linus. Almost ran out of cable, but was ultimately able to get it done.

I love the KT-LCD3 display. There is a lot of adjustability to the settings. Court covered some if it in his video, but not all. The instructions aren't always the clearest, but with some playing around it becomes clearer (although I would not mess with setting P1 - P3, leave those were they are. Same with C2) Yes, there is a cruise setting (Parameter C7, if set to 1 then cruise function is On), and the throttle can be set to come on without pedaling or it can be set that it will function only when pedaling. With either set up, you are able to coast while in the cruise setting. And yes Court, there is even a setting to allow the throttle to function in assist level zero (P4 Parameter set to 0 and C4 Parameter set to 3), although I have not personally tried this setting. Parameters P4 and C4 work together to set up the throttle/PAS functionality. One of the programmable settings is the max speed. The unit default setting is 25 kph but the max setting is 72kph. I've set ours for 45kph (28 mph). One side note, the display only registers speed and time when the motor is operating. So when you coast without using the throttle or on cruise, the speed drops to zero and the trip time (used for average speed and time of trip) stops registering until the motor is running again. I will say that the e-brakes are great. I really like that feature and is one of the reasons I went with the EBO kit over another companies, who don't offer them for their kits). I won't mention who that company is, but they just put out an installation video for their new 500w kits and I have to say it does nothing to make me what to buy one of their kits. Not even a mention of which side of the bike the motor cable should on (to ensure the motor powers the wheel in the right direction).

I first became aware of this kit via the review on ElectricBikeReview.com and the accompanying video. My decision to go with the EBO Phantom kit was based a lot on the aesthetics of the installed kit (didn't want a ton of different wires running every which way to deal with), balancing power and range with weight and cost. Each kit added 13 lbs to the bikes. The power and range work well for our needs. We are no hotrodders, but we do pedal while riding and don't use the bikes like mopeds. We can move along at 18-20 mph in level 2 or 3 on level ground with no problem. We live in an area with rolling hills, so find ourselves using levels 4 or 5 for short climbs . But mostly we ride in level 2 or 3. Would I like more power? Sometimes, but it's not worth the extra expense and weight. Our typical ride is 10 miles and we return with 1 bar out on the little battery icon on the display. My longest ride was 21 miles with a lot of rolling hills and some headwind for part of the the ride. When I was done I had two bars (out of four) out on the display and 2 of the 4 green lights out on the battery.

Jason at EBO has been a pleasure to deal with. I've spoken to him several times on the phone with questions. He's been very responsive and has provided details on things like the specific cells used the the battery (Samsung 26F). This was my first venture into e-Bikes and I wanted to start with a commercial kit rather than purchasing a complete bike, so that I would have a better understanding of the system. Because of the high level if integration with this kit, other than playing with the settings on the display, it does not lend itself to customization. For instance, the controller is integrated into the bottom of the battery mount. Makes for a very clean install but you are not able to connect a watt meter (like a Watt's Up or Cycle Analyst) between the battery and controller to analyze the battery performance. So there are trade-offs.

This is an unsolicited review of the EBO Phantom kit. I have no personal connection to EBO or any of their employees and I paid the full retail price for each kit I purchased.

David Person

Younes Tennoussi
3 days ago

I want to buy E bike

David Keenan
2 weeks ago

I like this style motor

dAz B
3 weeks ago

I really have to say I don't like those battery connectors, after a while the battery will jiggle in the holder then what happens is the connectors start to arc which turns them black pretty quickly to the point where the power doesn't flow and the motor loses power, cleaning the terminals and jamming a piece of card or folded paper will make the battery fit tightly and not rattle solved the problem for a while, eventually I bypassed these connectors and fitted Anderson plugs.

3 weeks ago

Performance appeared barely adequate with a featherweight 135# rider. So at $1100, where is the value?

Andrew Boothe
3 weeks ago

GReat job with these videos!

Seb K
3 weeks ago

These are the best style motors . They have far more torque than mid drive motors (as well as no clutch which you need with mid drive motors) .

Seb K
3 weeks ago

Also bear in mind that all the high power Ebikes are all hub drives for a reason .

Seb K
3 weeks ago

IME the hub drive has more torque but you have to do a comparison for the same manufacturer, power, wattage etc . Bear in mind front drive sucks balls . I am talking about rear drive .

dAz B
3 weeks ago

No, I have both and the bbshd mid drive has far more torque for Hill climbing than the bafang hub drive, that being said the hub drive cruises at a better speed than the mid drive, I have the mid drive on shopping bike which pulls a trailer, and it has no problem with my 90kg weight and the bike and fully laden trailer with a week's worth of shopping up a steep hill.

Seb K
3 weeks ago

I will agree mid drive is more efficient but being weaker puts me off wanting one . As for being more protected the hub motor is very well protected and being part of the wheel is no more or less protected than mid drive . In fact I could say mid drive is worse because it is closer to the ground and more exposed . You also need a specific frame to mount mid drive unless you go for Bafang (which puts additional stress on the bb threads on a normal frame) which no where near as good as Bosch/Yamaha . You cannot use integrated axle cranks either which are more stiff and reliable . You need to replace the clutch too .

Martin Schmidt
3 weeks ago

Mid drive is better than hub. More efficent and better protected from shocks you get from the ground.

Thomas Mehiar
3 weeks ago


Chauncey Smith
3 weeks ago

First. Yea I'm first. I love your reviews.