Gazelle Medeo T9 Review

Gazelle Medeo T9 Electric Bike Review
Gazelle Medeo T9
Gazelle Medeo T9 Bosch Active Line Plus Motor
Gazelle Medeo T9 Bosch Powerpack 400 Rack Battery
Gazelle Medeo T9 Swept Back Handlebar Adjustable Angle Stem
Gazelle Medeo T9 Bosch Purion Control Console
Gazelle Medeo T9 Shimano Acera Trigger Shifters Flick Bell Ergo Grips
Gazelle Medeo T9 Sr Suntour Cr7v Spring Suspension Fork
Gazelle Medeo T9 Magura Hs22 Hydraulic Rim Brakes Axa Defender Cafe Lock
Gazelle Medeo T9 Ursus Mooi Adjustable Kickstand
Gazelle Medeo T9 Shimano Deore 9 Speed
Bosch Compact 2
Gazelle Medeo T9 Ivory Stock Photo
Gazelle Medeo T9 Georgia Peach Stock Photo
Gazelle Medeo T9 Electric Bike Review
Gazelle Medeo T9
Gazelle Medeo T9 Bosch Active Line Plus Motor
Gazelle Medeo T9 Bosch Powerpack 400 Rack Battery
Gazelle Medeo T9 Swept Back Handlebar Adjustable Angle Stem
Gazelle Medeo T9 Bosch Purion Control Console
Gazelle Medeo T9 Shimano Acera Trigger Shifters Flick Bell Ergo Grips
Gazelle Medeo T9 Sr Suntour Cr7v Spring Suspension Fork
Gazelle Medeo T9 Magura Hs22 Hydraulic Rim Brakes Axa Defender Cafe Lock
Gazelle Medeo T9 Ursus Mooi Adjustable Kickstand
Gazelle Medeo T9 Shimano Deore 9 Speed
Bosch Compact 2
Gazelle Medeo T9 Ivory Stock Photo
Gazelle Medeo T9 Georgia Peach Stock Photo


  • The most affordable Gazelle model, still comes with fenders, a nice chain cover, sturdy rear rack with pannier blockers and triple bungee, integrated lights, and a suspension fork
  • Premium Schwalbe tires provide puncture resistance and reflective sidewalls for an increased visual footprint at night, the headlight has side windows that also keep you visible and I like the white accents on the shifter cable and bungee
  • Sold exclusively through dealers so you can test ride and be fitted properly, available in three frame sizes and three beautiful colors, Gazelle has a reputation for quality and has been around since 1892 in the Netherlands
  • The step-thru wave frame is approachable but suffers from a bit of frame flex, the rear-rack battery positions weight high and takes up some of the rack's overall carrying capacity, smaller 400 watt hour battery, slower 2 amp charger, some rattling noise with the fenders and kickstand

Video Review





Medeo T9



Body Position:

Upright Relaxed

Suggested Use:

Neighborhood, Urban, Commuting

Electric Bike Class:

Pedal Assist (Class 1)
Learn more about Ebike classes


2 Year Comprehensive, 10 Year Frame


United States, Canada, Europe, Australia

Model Year:


Bicycle Details

Total Weight:

50 lbs (22.67 kg)

Battery Weight:

5.8 lbs (2.63 kg)

Motor Weight:

7.1 lbs (3.22 kg)

Frame Material:

Aluminum Alloy

Frame Sizes:

18.11 in (45.99 cm)20.86 in (52.98 cm)22.44 in (56.99 cm)

Geometry Measurements:

Medium 53cm Measurements: 21.25" Seat Tube Length, 22" Reach, 15.5" Standover Height, 35" Minimum Saddle Height, 26" Width, 73.5" Length

Frame Types:


Frame Colors:

Georgia Peach Gloss, Ivory Gloss, Jeans Blue Gloss

Frame Fork Details:

SR Suntour CR7V Spring Suspension, 40mm Travel, 25mm Stanchions, Preload Adjust, 100mm Hub Spacing, 9mm Axle with Quick Release Skewer

Frame Rear Details:

135mm Hub Spacing, 9mm Axle with Quick Release Skewer

Attachment Points:

Rear Rack Bosses, Fender Bosses

Gearing Details:

9 Speed 1x9 Shimano Deore Derailler, Shimano Altus CS-HG201-9 Cassette with 11-36 Tooth

Shifter Details:

Shimano Acera Triggers on Right (One-Way High, Three-Shift Low)


Miranda Alfa, Alloy, 170mm Length, 38 Tooth Chainring with Full Plastic Cover


Gazelle Linea Alloy Platform with Rubber Tread


Quill Style, Threaded, Straight 1"


Alloy, Adjustable Angle 0° to 70°, 90mm Length, 25.4mm Clamp Diameter


Alloy, Swept Back, 620mm Length

Brake Details:

Magura HS22 Hydraulic Rim Brakes, Four Finger Levers with Tool-Free Adjustable Reach


Gazelle Branded, Rubberized Ergonomic, Black, Locking


Selle Royal Herz, Large Comfort with Rubber Bumpers

Seat Post:

Aluminum Alloy, 29.8mm to 27.2mm Shim

Seat Post Length:

200 mm

Seat Post Diameter:

27.2 mm


Gazelle RODi VR19, Alloy, Double Wall, 19mm Inner Width, 36 Hole, Machined Sidewalls, Reinforcement Eyelets


Stainless Steel, Extra Strong, 14 Gauge, Black with Nipples

Tire Brand:

Schwalbe Energizer Plus, 28" x 1.75" (47-622)

Wheel Sizes:

28 in (71.12cm)

Tire Details:

ADDIX Rubber, G-Guard 5 Puncture Protection, Reflective Sidewall Stripe, 45 to 70 PSI, 3.0 to 5.0 BAR

Tube Details:



Gazelle Branded Plastic Fenders, Gazelle Branded Rear Rack with Pannier Hangers and Triple Bungee (25 kg 55 Max Load), AXA Defender Cafe Lock (Keyed-Alike to Battery Lock), Full Plastic Chain Cover, Integrated AXA Blueline30-E Headlight (Aimable, Side Windows, 30 LUX) Integrated AXA Blueline-E Rear Light (2-LED), Ursus Mooi Rear-Mount Tool-Free Adjustable Length Kickstand, Gazelle Branded Flick Bell on Right


Locking Removable Rack-Mounted Battery Pack, 1.2 lb 2 Amp Charger

Electronic Details

Motor Brand:

Bosch Active Line Plus

Motor Type:

Mid-Mounted Geared Motor
Learn more about Ebike motors

Motor Nominal Output:

250 watts

Motor Peak Output:

418 watts

Motor Torque:

50 Newton meters

Battery Voltage:

36 volts

Battery Amp Hours:

11 ah

Battery Watt Hours:

396 wh

Battery Chemistry:


Charge Time:

4 hours

Estimated Min Range:

40 miles (64 km)

Estimated Max Range:

100 miles (161 km)

Display Type:

Bosch Purion, Fixed, 1.75" Backlit Grayscale Display, Buttons: Walk, +, i, -, (Hold - to Cycle Through Readouts, Hold - and Press Power to Change Units, Hold + and - to Reset Trip, Hold + to Activate Lights)


Speed, Assist Level (Eco, Tour, Sport, Turbo), Battery Level (1-5), Odometer, Trip Distance, Total Distance, Estimated Range, Lights

Display Accessories:

Micro-USB Port for Diagnostics and Software Updates Only

Drive Mode:

Advanced Pedal Assist (Measures Wheel Speed, Pedal Cadence and Pedal Torque, Over 1,000 Readings Per Second, Power Output Relative to Pedal Input: Eco 40% 35nm, Tour 100% 40nm, Sport 180% 45nm, Turbo 270% 50nm)

Top Speed:

20 mph (32 kph)

Written Review

This review was created entirely by Court Rye. To run the forums, host the website, and travel, I charge a universal service fee for my reviews. This review was sponsored by Gazelle North America. My goal is to be transparent and unbiased, this video and written review are not meant to be an endorsement of Gazelle products.

The Medeo T9 is a brand new electric bike model from Gazelle, being introduced to the North American market for 2019. The company is aiming for value with this ebike. Priced at $2k, it’s their most affordable product right now, but it still comes with fenders, integrated lights, suspension, puncture resistant tires, and an impressive Shimano Deore 9-speed drivetrain. In order to keep the price low, Gazelle compromised with a lower capacity 400 watt hour rack-mount battery and slower 2 amp charger. Compared to the now-standard 500+ watt hour packs that mostly mount on top of or inside the downtube, this electric bike isn’t quite as balanced and there’s potential for more frame flex and speed wobble. Furthermore, the rear rack capacity of 55lbs (25kg) is reduced by the 5.8lb battery and your cargo will be positioned slightly higher. The spring suspension fork isn’t as overbuilt and doesn’t offer lockout, but it does come with preload adjust. While other Gazelle models offer tool-free adjustable stems, this one comes with a bolt-tightened stem that requires tools… I’ve jumped straight in with the trade-offs, but overall I am very impressed with the Medeo T9 because it feels comfortable and offers a smooth, efficient ride. With three color choices, three frame sizes, a vast network of dealers, and a rich heritage dating back to 1892 with recognition from the royal family of the Netherlands, this bike is a cut above. In my opinion, it’s well suited to neighborhood cruising, riders who want a low easy-approach frame, is capable of hauling light cargo with a trunk bag or panniers for urban errands, and even daily commuting. You could attach a child seat to the rear rack, or you could get a couple of them and ride with your significant other, easily swapping batteries or carrying the spare for extended rides.

Driving this bike is an efficient planetary geared mid-motor from Bosch, called the Active Line Plus. It ranks just above the Active Line, providing a more powerful feel with increased torque (50 newton meters vs. 40nm) and faster motor output capabilities (105 rotations per minute vs. 100 RPM). This translates to zippier starts and consistent support when downshifting for climbs. It’s not nearly as capable as the 75nm meter 120 RPM specced Bosch Performance Line CX, but it’s much quieter, lighter (7.1 pounds vs. 8.8lbs), smaller, and smoother feeling. For a mostly-urban ebike like the Gazelle Medeo T9, I think it’s an excellent choice. Notice how the motor is almost hidden behind the chain cover and blends in with the black plastic. It’s really tucked into the core of the frame where the chains stays, seat tube, and downtube intersect. If you decided to add pannier bags to the rear rack, the battery would disappear and this would almost look like an acoustic bicycle vs. electric. Other notable aspects of the Active Line and Active Line Plus motors are that they can pedal backwards, actually cycling the chain through the cassette. This can be handy for servicing. All current generation Bosch ebike mid-drive systems include an advanced motor controller that measures rear wheel speed, pedal cadence, and pedal torque over 1,000 times per second. This feedback is used in conjunction with the display panel, and chosen level of assist, to provide natural power output. It measures your pedal stroke pressure, aiming to reduce power surge (the on/off wave feeling often associated with heavy pedaling). And, it measures sudden changes in drivetrain pressure outside of pedal strokes that indicate shifting. This is called shift detection, and the goal is to reduce motor pressure when the derailleur is redirecting the chain. Ultimately, this will reduce gear mashing and keep the teeth on your rear sprockets and chainring in better shape over the long term. In my experience, it’s still a good idea to ease off on your pedal pressure when shifting. With nine gears to shift through and a fancier Shimano Deore derailleur, I’d expect to see less maintenance with this bike and better shifting experiences overall. The trigger shifter near the right grip is easy to reach and activate, there’s even a clear window showing your active gear. There’s a slight trade-off with the high trigger, it doesn’t offer two-way clicking, but you still get three-step low trigger action.

Powering the bike is rack-mounted rechargeable ebike battery from Bosch. It’s called the PowerPack 400, which references the roughly 400 watt hour capacity. Inside are high quality lithium-ion cells arranged to provide 36 volts and 11 amp hours. Most current generation packs offer 36 volts and 13.4 or more amp hours, so this is one of the trade-offs that allows for a lower price point. You might not be able to go quite as far as an ebike with the same motor and larger battery, but I’d still expect great range here because the Bosch Active Line Plus motor is extremely efficient. Both the motor and battery pack weigh less than their upgraded alternatives, and the display panel provides great feedback about range, so you can plan to make it home without running low. This battery pack can be charged on or off the bike frame, and has a built in 5-LED charge level indicator. It’s a handy feature if you haven’t been riding for a while… and I would recommend checking the charge level from time to time, aiming for 50% or three bars during times of prolonged disuse. Most lithium-ion batteries are temperature sensitive, so keep the pack in a cool dry location. The plastic casing is durable and well protected when mounted inside the rear rack on the bike. You’ll need to unlock it before sliding it out, and there’s a large handle molded into the back end, so it’s very comfortable to carry. Note that the locking core on the battery dock is keyed alike to the AXA Defender frame lock. This is nice because it reduces clutter! However, the key cannot be removed from the frame lock until you’ve locked it. In my experience, this creates a trade-off in how you store and keep track of the key. If you’ve got it connected to a keychain, all of your keys will be dangling and rattling as you ride… but if you don’t, then the single key could be easily lost when you lock the bike and take it with you. Not all frame locks are built with this “locked in” design, and I would love to see Gazelle move away from this to provide more choices for how users interact with their bikes in the future. One quick solution would be to use a small carabiner to keep track of the key when you’ve locked your bike… but again, that means more weight and a larger keychain.

When you’re ready to ride and the battery has been charged and mounted properly, simply press the power button on the top edge fo the Bosch Purion control panel. This display is mounted within reach of the left grip and features two main buttons: plus and minus, for raising and lowering the power level of pedal assist. It boots up in Off, so pedaling is just like a traditional, albeit heavy, bicycle. From here, you can navigate up through Eco, Tour, Sport, and Turbo for increased power and speed. To truly maximize your ride speed, you’ll also need to shift up into higher gears. On the LCD screen, a five bar battery infographic communicates charge level in 20% increments but there’s actually a range estimator menu that is much more precise. To navigate to this menu, simply hold the minus key for a couple of seconds. If you hold it again, you’ll find the Trip Distance and Total Distance (odometer) readouts. Note that you can reset Trip Distance by holding the plus and minus buttons simultaneously. There’s one more button at the bottom edge of the Purion control unit, and that’s walk mode. To use this feature, navigate up into any of the four levels of assist, press the walk mode button, then hold the plus button. The bike will propel itself forward at a gentle ~4mph (6km/h) speed which can be handy if you get a flat tire or decide to walk across grass or step hills. Maybe you’ve got the rear rack loaded with gear and would rather walk than ride? Anyway, the 1.7″ LCD display is constantly backlit with a faint white glow, provides good contrast with monochrome readouts, and shows your current speed at all times. You can cycle units from miles per hour to kilometers per hour by holding minus and tapping the power button when the display is turned on. All of the critical readouts are present with this display and I’d count Range as a useful bonus. However, as cool as it is, there are some compromises with the Bosch Purion. It’s not as large as the Bosch Intuvia display, and it’s not removable. You may be able to swivel the display to reduce glare, but it could take weather damage and scratches at public racks more easily. Also, despite the inclusion of a Micro USB port built in to the right edge of the unit, you cannot charge portable electronics with this display, the port is merely for diagnostics and software updates. Compared to the Intuvia, the Purion does not show your average speed, max speed, trip time, clock, motor power output, or shift recommendation. I have found that the plus and minus buttons are also a bit less consistent to press (aim for the right edge vs. the lower left or center because they pivot in towards the right). Some shops have told me that they will upgrade to Intuvia for $200 by customer request, which is nice if you’re near sighted or very set on one of the additional features I mentioned.

I really enjoyed test riding this electric bicycle because it fits my ride style, relaxed and comfortable. Gazelle is bringing an authentic Dutch cycling culture to the US, Canada, and Australia with their line of ebikes, and it’s nice to see one priced lower for a mainstream audience. As much as I communicated the trade-offs and considerations here, this is definitely a more premium electric bike with long-lasting high quality parts. The ability to find and test ride one at a local shop, get the perfect frame size and color, and rely on the two year comprehensive warranty means a lot to people who might want to rely on it for daily transportation. In the video, I talked about frame flex and showed speed wobble, but this isn’t usually an issue for under 20mph riding if you’ve got your hands on the bar. I love that they didn’t go cheap with the tires, and that the headlight has side windows to keep you visible at night. The hydraulic rim brakes are easy to use, requiring much less hand effort than mechanical, and the flick bell is really nice looking and sounding compared to many afterthought bells that are included with cheaper products. The branding and graphics are subtle and beautiful… internally routed cables, the all-black wheel setup (hub, spokes, rims), and that white accent cable and bungee strap all add up to something special. As always, I welcome your comments and feedback below and invite you to connect with others and share your accessory choices, pictures, and adventures in the Gazelle electric bike forum.


  • Great price value for a feature-complete Bosch powered electric bike with name brand accessories, Gazelle is widely recognized for their attention to detail and quality
  • Three unique color choices to choose from, I like the white accents they threw in with the shifter cable and triple bungee strap at the rear, internally routed cables stay out of the way and make the frame look clean
  • Three frame sizes provide optimal fit, the step-thru frame is extremely easy to mount and comfortable to stand over, this is an approachable and comfortable ebike
  • Excellent safety features, you get reflective puncture resistant tires, nice LED lights that are powered by the rechargeable ebike battery, the headlight has side windows to keep you visible from more angles, and there’s a durable flick bell to signal fellow riders and pedestrians
  • Hydraulic rim brakes are easier to pull than mechanical, the Magura HS22 levers offer tool-free adjustable reach, and they won’t get damaged at bike racks as easily as disc brakes because of the high position
  • Very comfortable saddle, ergonomic grips, and swept back handlebar, the adjustable angle stem allows for a more upright body position if you wish, and the basic suspension fork cushions cracks and potholes
  • Plastic fenders keep you dry and clean, both have flexible rubber flaps at the end, and the front fender is extra long to shield your shoes, the plastic chain cover protects your pant legs and dress ends
  • Very nice Shimano Deore derailleur with 9-speed drivetrain, you should have no problem climbing or hitting and maintaining the maximum supported top speed of 20mph (32km/h) as long as you switch gears effectively
  • The Bosch motor controller is incredibly fast and smart, it detects pedaling motion and can even back off when it senses shifting which protects the chain and sprockets on the drivetrain
  • By opting for a cassette and derailleur drivetrain vs. internally geared hub, this ebike is lighter and shifts faster, but may require more maintenance and be a little vulnerable in the event of a crash, tip, or crowded bike rack parking
  • The suspension fork is raked out a bit to relax steering and keep the fender from being in the path of your feet while pedaling, this reduces toe strikes
  • The cargo rack is positioned well, it’s out of the way for the saddle to be put down into the lowest position, I’d probably swap the rigid seat post for a 27.2mm suspension seat post for comfort since this ebike has narrower tires and a more upright body position


  • The spring suspension fork doesn’t offer lockout and uses narrower 25mm stanchions vs. 30mm or larger, but it does come with preload adjust to help reduce bobbing and dive, and shouldn’t require much maintenance
  • Smaller 400 watt hour battery pack won’t go as far as the now-standard 500+ watt hours on more expensive ebikes, but it does weigh less
  • Because the battery is positioned high up and at the rear, it reduces stability and contributes to frame flex and speed wobble, it also takes up some of the racks maximum weight capacity and positions cargo or child seats even higher
  • The Bosch Purion display panel is effective and easy to reach, but it isn’t removable and some menus have been removed as compared to the larger Bosch Intuvia, remember to hold plus to activate or de-activate the lights and hold minus to cycle through menus, the Micro-USB port is only for diagnostics and not charging
  • To save money, Gazelle stocks the slower 2-amp Bosch travel charger with this model vs. faster 4-amp that comes with most of their other electric bicycles
  • I love that the battery lock core and frame lock use the same key, but discovered that the key gets locked into place when the cafe lock is disengaged, this means that you basically have to lock the bike every time you stop or someone could lock it and steal the key and battery… if you’ve got the key attached to a keychain, it will rattle as you ride, but if you do not have it on a keychain, it could get lost easily when you take it off… I just wish they let you remove the key from the AXA Defender frame lock when unlocked as well as locked so this wouldn’t be an issue
  • There’s plenty of room for bottle cage bosses on the downtube and seat tube but they didn’t include any, you could always get a trunk bag and panniers for cargo and accessories, but it’s nice to have a bottle within reach and because the seat tube is oval shaped (because of the cable routing design) it may not work properly with aftermarket clamp style bottle cages
  • The Bosch Active Line motors have a bit of “clunk” feeling when you stop pedaling, I think this relates to the gearing inside that produces friction when you pedal backwards… there’s some momentum built up that doesn’t stop as smoothly, but at least it freewheels efficiently without any reduction gearing drag


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Comments (15) YouTube Comments

2 years ago

Hi Court! Your videos are excellent and very informative. A couple of weeks ago I started looking at ebikes and the first options I looked at were the RadBikes since a coworker has one and let me test drive it. Checking the Rad Bikes website it took me to one of your videos, the first one I watched and then after that I couldn’t stop watching lots of the different brands you review. Because of your videos and recommendations, we test drove the OHM, Dost ( Sam, who brought the bikes to our house to test them told us about you :) and lastly the Gazelle bikes. Today we purchased 2 Gazelle bikes!!! We are super excited and impressed with the bikes. We just love the European/retro type of bikes. The quality of these bikes was impressive as well as the attention to details for a great price point. It was great going to the store and being able to talk and ask questions about the bikes like if I knew about it, lol! That’s all because of how much I learned in these two weeks with your videos and reviews. Congratulations on what you do! For someone like me that 2 weeks ago knew nothing about bikes your videos and website not only provided me with a lot of valuable info when it comes to spending a lot of money on bikes it also got me super excited! I can’t wait to get them delivered. THANKS AGAIN!!

2 years ago

Hi Avi! Your comment made my day. Thanks for sharing your experience and how you discovered and used EBR to find the perfect ebikes. I think you chose well, getting bikes from a shop will make it easier to get support in the future. Gazelle makes high quality products, and they are available now vs. waiting for shipping (Rad and DOST at the moment). It sounds like you must live in BC? That’s awesome! Perhaps we are neighbors… I hope to see you out on a ride someday, please say hi if so :D and do report back with your experience owning the Gazelle products, here in comments or the Gazelle electric bike forums!

2 years ago

I was impressed by the pricing and specifications of the 2019 Gazelle NL and 2020 Medeo T9 low steps that I saw advertised at a local bike shop.

Although you haven’t reviewed the 2020 model yet, your review gave me a good idea of what to expect, and which features to verify on the new, revised model.

I’m 6′ 2″ and 230lb, and coming off a human-powered 2009 Kona Hoss, which I converted from a low-end downhill bike into a sturdy, comfortable city commuter/light trail bike.

I have to go to more upright riding position and step-through frame because of chronic sciatica caused by a couple of collapsed discs. However, I’m still 65 going on 19, and I knew from the start that I wouldn’t be satisfied with an undersized, “one size fits all” bike, and that I still wanted a moderately aggressive ride that would let me blitz downhills on city streets and bike paths.

I was looking at the Gazelle NL as well, but a ride test confirmed that the true “Dutch Bike” riding position with high pull-back handlebars feels too wobbly and unstable for me on unpaved surfaces and fast downhills.

The down and top tubes on the 2020 Medeo low-step are angled apart a little more. The wider triangle makes for less flex, and I found that the balance was very good, despite the rack-mounted battery. Although the hydraulic rim brakes on the 2019 models are very good, I still preferred the disks and other improvements on the 2020 models.

Compared to the NL, the slightly more aggressive riding position on the Medeo made the transition from my mountain bike much easier. With the adjustable stem almost all the way up it straightens my lower back nicely, takes some weight off my wrists, but still allows me to run long, steep downhills with confidence.

I’ve been jonesing for a pedelec ever since I saw my first Bionx rig in 2008, and was frustrated when they went out of business. After spending about 4 hours on the Medeo today, I’m very glad I waited. There’s no cogging with the Active Drive Plus, the power consumption is impressively low, and it rides very nicely with the assist turned off. The Shimano hydraulic brakes are powerful, yet easier to modulate than the Hayes on my Kona. The integrated lighting system is excellent for night riding, and the rack is more sturdy than the Blackburn on my Kona.

Thank you, Court, for your informative reviews and articles. You made purchasing my first electric much easier!

2 years ago

Hey Steve! You’re welcome. Yeah, I was sad to see BionX go out of business too, and I hope that their assets are eventually put to good use (and improved) by the folks who bought them. It sounds like you chose well… hydraulic brakes are high on my own list of preferred features, and Gazelle makes great products. I agree that the Active Line Plus motor is quiet, efficient, and powerful enough to be “worth it” while the standard Active Line motor feels a bit too weak. I hope the bike continues well for you, and I appreciate your thoughtful comment. Thanks again :)

Cheryl Mulvey
2 years ago

Hi, I recently bought the Gazelle Medeo T9, my sister bought one too! Unfortunately, my key to the battery was lost. Can I purchase another battery key, will my bike work and charge without the key? We are loving our new bikes, although I have had a few falls.

Thank you,

2 years ago

Hi Cheryl! I think it probably is possible to get a new key based on the serial number of the bike or some other identifier. The first step would be to visit your local dealer and ask for some help. If you bought it online, try contacting the seller (who probably has an account with Pon Group / Gazelle). I just reached out to my own contacts at Gazelle to see if they can help, and they may get back to you. I hid your personal information from the post but will keep your email myself for reaching you later if need be. Please ride safe! Sorry to hear about the falls.

Tina Butler
2 years ago

Hi Cheryl,
Tina from Gazelle here. Congratulations on your new bike! Each bike is sold with 2 AXA lock keys that operate the rear wheel lock as well as allow you to remove the battery should you prefer to charge the battery off the bike. The second key is probably in the box the charger came in. If you cannot find the second key, it is possible to order a replacement key directly from AXA, however you will need the key number (printed on the key) in order for them to generate a new key for you. Hopefully you’ve got the spare key. If you can’t find the spare, you can also check with the shop you purchased from to see if they logged the number.

2 years ago


First comment here after watching and appreciating so many of your videos and reviews, thank you so much for all you do – you are a trusted resource! At the beginning of the summer, I used your review of the Evelo Galaxy TT to convince myself to pull the trigger on a used 2017 model off Craigslist and its been fanstastic – a great deal and great bike. My wife climbed aboard it one day and now we’re in the market for one for her as well. Here’s where the Gazelle Madeo T9 comes up – so we have a chance to purchase a very lightly used (300 miles) T9 for her for exactly the same price as her initial first choice, a Rad City Step Thru ($1,500 either way).

I know you’re very familiar with both. She definitely wants an upright riding position and comfort is her first, second and third priorities – which is why I think the Dutch Gazelle would be a good choice. That said, she’s test driven the Rad and loved the power. So, if you had $1,500 to spend on either bike? I know there’s some apples to oranges in this question, but any input would be greatly appreciated!

2 years ago

Hi Ken! Thanks for the positive feedback about the site and videos! I’m glad this has been a helpful resource for you. Okay, so I understand your situation here and see how the Gazelle Medeo T9 feels like an excellent value… but I also see how your wife might love the power of the RadCity. Has she tried the T9 by any chance? The Active Line Plus motor from Bosch is super quiet, efficient, and reliable. This bike is excellent in terms of features, and the hardware is a step up from Rad for sure. That said, it does not have a throttle, and it uses a multi-sensor vs. pure cadence sensor. Since your wife has tried your EVELO, it sounds like she has a sense for different setups… and I think it’s probably zippier than the T9 as well. Honestly, it sounds like she knows what she wants, and I’d support her in that. The Gazelle is a beautiful really refined ebike, but maybe that’s just not as important or exciting for her, and since riding together will be more fun if you both feel good about your bikes, I’d just support and encourage her. My own girlfriend wanted this SUV type car from Honda, and I drive an older used Prius… I was thinking how much more efficient my car is, how it’s easier to see blind spots, and how reliable it has been. But, she was excited about the Honda and that’s what she chose. I still have some energy around the subject, because I want the best for her and feel like “I know better” but that sucks right, I don’t want to be judgemental or make her feel bad. They say “happy wife, happy life” and I think there’s a mix between offering support but then choosing what’s right for you, and choosing your battles. Long story short, I’d say go for the RadCity Step-Thru. It’s an excellent electric bike, I would encourage you otherwise if I didn’t think so, and she will have a blast with the power and throttle. You’ll get excellent customer service, and it will be brand new, which some people feel better about. Stay awesome, thanks again for your encouragement with the site and for being an awesome partner :)

2 years ago

I’ve been looking at a Momentum LaFree (formerly Giant LaFree +2, I think?), but had a chance to ride a Gazelle Ultimate t10 last weekend. Although I like the stability of the LaFree, the Gazelle just seemed zippier and more fun to ride. How would you compare the LaFree and the Gazelle Medeo T9? Of the two, which is the more fun ride, better all-around bike, etc.? Can you suggest another, even a hub drive, that would give me the stability I want with the fun factor of a zippier, more nimble bike — all under $2,500?

I should add that hills aren’t a big issue around me, and I’m a pretty fit 68-year-old, but weight is an important factor. Nothing over about 55 lbs.


2 years ago

Hi Elle! I prefer Gazelle as a brand, even though Giant is a big longstanding company. Gazelle is part of a huge European conglomerate called Pon Group that also owns Faraday, Kalkhoff, and Focus! Between the Ultimate T10 (which can come in T10+ with high speed support) and the Medeo T9, I lean towards the Ultimate because it has the integrated downtube battery vs. rear rack. This improves the carrying capacity of the empty rear rack and keeps weight low and center. It’s a nicer bike all around, but it does cost a lot more too. The Medeo T9 is a beautiful and awesome ebike, just more for neighborhood and city use than a bit of overlap with the larger tires and speed options on the T10 :D

2 years ago

Thanks for responding! Yeah, I really liked the Ultimate t10 but just can’t justify spending $3,700 on a bike. But between the Medeo T9 and the Giant LeFree, you think the Gazelle is the better ride? Both the t9 and the Lafree have rear batteries, so that’s not an issue for me. I haven’t been able to test-ride one yet, and worried that if I wait nothing will be available.

I live in Madison, a town where the only bikes in my price range (around $2,500 and under) are Trek Verves, Giant Lafree, Aventons, and anything that Crazy Lenny may have available this week.

3 days ago

There is a lot of great information here about the Gazelle bike. I’m just wondering how well will it do on pavement and dirt roads. Video shows good view of going up the hill and driving around on the grass sidewalk.

3 days ago

Hi Lisa! The bike is pretty versatile. It’s probably designed primarily for pavement and city environments, but is capable on grass and gravel roads. The tires are 28″ x 1.75″ which means they are tall (offering a low attack angle, for smoother rolling over cracks and bumps) and 1.75″ wide (more than a road bike, so better stability and cushion). You might hear gravel get kicked up into the fenders occasionally, and hear it rattle around for a moment. The suspension fork will soften some of the bigger bumps and drops. The rear rack weight isn’t positioned perfectly, in my opinion. Ideally it would be low and center for improved stability. Overall though, the bike is very capable and has above-average parts. I hope this feedback helps, and I’ll try to ride in more environments for videos in the future :)


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