Total Weight:
63.4 lbs (28.75 kg)
Battery Weight:
6.9 lbs (3.12 kg)
(Including Plastic Cover)Motor Weight:
7.05 lbs (3.19 kg)
Frame Material:
Aluminum Alloy
Frame Sizes:
18.1 in (45.97 cm)20.9 in (53.08 cm)22.4 in (56.89 cm)Geometry Measurements:
Medium 53cm Measurements:21" Seat Tube Length, 22" Reach, 17.5" Standover Height, 37" Minimum Saddle Height with Included Suspension Post or 35" Minimum Saddle Height with Rigid Aftermarket Seat Post, 43" Maximum Saddle Height, 25.75" Width, 73.75" Length, 44.75" Wheelbase, 70.5° Headset and Saddle Tube Angle
Frame Types:
Step-Thru
Frame Colors:
Satin Mallard Blue with Light Blue and Black Accents, Satin Light Olive with Yellow and Black Accents
Frame Fork Details:
Aluminum Alloy with Internal Headset Monoshock Spring Suspension, 40mm Travel, 100mm Hub Spacing, 9mm Axle with Quick Release Skewer
Frame Rear Details:
Enviolo Sliding Dropout, 135mm Hub Spacing, 10mm x 1mm Pitch Threaded Keyed Axle with 15mm Nuts
Attachment Points:
Rear Rack Bosses, Fender Bosses, Bottle Cage Bosses
Gearing Details:
1
Speed 1x∞ Enviolo Stepless Manual Trekking Groupset Continuously Variable Transmission, 380° Gear Range Equivalent to 11-42T Cassette, 24 Tooth Rear Cog, Rated to 85nm Continuous TorqueShifter Details:
Enviolo NuVinci Optimized Half-Grip Twist Shifter on Right Bar (Mechanical, No Indicator Window)
Cranks:
Miranda Forged Aluminum Alloy, 170mm Length Crank Arms, 55 Tooth Gates Carbon Drive CDX Belt Ring Chainring with Alloy Guard, 130mm Bolt Circle Diameter (BCD)
Pedals:
Plastic Platform with Rubber Tread
Headset:
Integrated, Sealed Cartridge, Straight 1-1/8" (44mm Outer Diameter)
Stem:
Adjustable Angle (-10° to 60°), 100mm Length, 50mm Base Height, 30mm Combined Tapered Spacer Height, 31.8mm Clamp Diameter
Handlebar:
Aluminum Alloy, Swept Back, 630mm Length
Brake Details:
Shimano BL-MT402-3A Hydraulic Disc Brakes with 180mm Front Rotor and 160mm Rear Rotor, Quad Piston Calipers, Three Finger Levers with Adjustable Reach
Grips:
Ergonomic, Padded, Faux Leather, Black, Locking
Saddle:
Selle Royal Loire Gel, Royal Vacuum Light, Large Soft Comfort, Black
Seat Post:
Post Moderne Suspension Post (40mm Travel, Adjustable Compression with 6mm Hex Wrench at Base), Two Bolt Clamp with two Bolt Rotation (5mm Hex Bolts), 27.2mm to 29.8mm Shim
Seat Post Length:
290 mm
Seat Post Diameter:
27.2 mm
Rims:
Ryde Dutch, Aluminum Alloy, Double Wall, 36 Hole, 19mm Outer Width, 30mm Depth (Medium Dish)
Spokes:
Stainless Steel, 14 Gauge Front 13 Gauge Rear, Black with Silver Spoke Nuts
Tire Brand:
Schwalbe 50km Energizer Plus, 28" x 1.75" (47-622)
Wheel Sizes:
28 in (71.12cm)Tire Details:
45 to 70 PSI, 3.0 to 5.0 BAR, G-Guard 5, Reflective Sidewall Stripes, Addix E
Tube Details:
Presta
Accessories:
Aluminum Alloy Fenders (60mm Width, Plastic End Caps), Custom Aluminum Alloy Rear Rack (Integrated Double Bungee with Plastic Clip, 27kg 59lb Max Load, Bungee Loops at Base, Fender Support, Pannier Blockers), AXA Defender Frame Lock (Keyed-Alike to Battery Lock), Lightweight Aluminum Alloy Belt and Chainring Cover, Handlebar Mounted Electronically Integrated AXA Blueline 50-E LED Headlight (50 LUX, Side Cutouts, 6 to 12 Volt DC), Rear Rack Mounted Electronically Integrated Herrmans Rear Light (4-LED, Side Cutouts), Ursus Mooi Rear-Mount Tool-Free Adjustable Length Kickstand (20mm Two-Bolt Mounting Standard), Custom Flick Bell on Right
Other:
Locking Removable Donwtube-Integrated Bosch PowerTube 500 Battery Pack, 1.6lb 4 Amp Charger, Motor Support Continues Pedaling up to 120+ RPM, IP56 Durability Rated (Drive Unit and Display)
Paul
2 years agoGreat review, very thorough… I just received the Gazelle 380 for Christmas! Have only ridden it a few miles due to wet weather. Love it so far! The quality is excellent! I have been waiting for a lower cost, comfortable bike with the carbon belt drive and enviolo 380 hub. This is great value. P.S. I ordered the bike from Reckless Ebikes on the North shore. Tony helped me and was extremely helpful. Very impressed. Thanks for the review… I value your opinion 😁 Paul.
ReplyCourt
2 years agoThat’s awesome! So glad you were helped and had a great experience there. Sounds like we both enjoyed Tony, and I think you chose an excellent ebike! Hope things dry up and you can enjoy it for some great rides soon! Do you live on the North Shore or West Vancouver, Paul?
ReplyPaul
2 years agoHi Court, I actually live in Walnut Grove, I have been looking for a more comfortable bike and I saw the review about a month ago on Propel and started to research the Gazelle 380. I googled the bike to find out who in Vancouver sold that particular bike and Reckless came up as number one on the list, so I called and talked to Tony direct and went down that day and bought my bike. I was extremely happy to see the review by you as it reinforced my decision. Since Christmas, the weather has been a little wet but I now have about 50 kilometers on the bike and loving it.
Chris
2 years agoI own a Priority Continium with the same drive train, but no electric assist. After almost a year of ownership, I like how a CVT changes my riding style to more spinning and less “stomping” and I can’t begin to tell you how much I enjoy never cleaning or lubing a chain. But it’s a bear to get up step hills and very slow compared to my other bikes – one of which is a Walmart cruiser bike. I’m thinking about the Gazelle C380 in the future since the electric assist would help with both of those issues that seem to be related to the drivetrain. What’s your experience with hills and average speed?
ReplyCourt
2 years agoI tend to agree with you about the belt drive and CVT feeling slower and less efficient than a traditional derailleur setup, but I’ll let Paul chime in with his thoughts as well. Thanks for painting the picture you have here, Chris!
Paul
2 years agoHi Chris, I found with the gazelle C380 going up a hill it smoothly can be downshifted and your cadence is faster, if you wish to keep the same cadence you just select the next setting up for power. I have found on a small hill I can comfortably hold about 20k an hour, on flat ground I can comfortably hold 32K an hour anything about that it’s all on you for paddling since the power cuts out about there. Thank you about the information about the belt drive and the transmission I’m sure I made a wise decision on that purchase if you’d like that set up the gazelle 380 is the best way to go. Thanks Paul 😁
Rick Perzylo
2 years agoExcellent review… very happy with your expert thoughts. I’ve been waiting for quite some time on your review with the Gazelle Ultimate C380. Wished your review was with the blue color, joking aside, time paid off with your review. I didn’t know the Performance Line was quieter than the Performance CX Line. 65 newton meters compared to 85 but then in Ottawa less hills, when I do purchase this ebike next summer, my retirement plan is to exercise every day, not as scenic as Vancouver, but we do have the Gatineau Hills next door in Quebec :)
I will keep watching more of your videos since you are very articulate and know how to give an excellent and honest ebike review. Stay safe and again, thanks – Rick Perzyl
ReplyCourt
2 years agoThanks so much, Rick! I sure try my best… and I recently heard that this ebike may be compatible with a dual-battery setup from Bosch, for those who want the extra range! I think you’d be able to add a PowerPack 500 to the seat tube where the bottle cage bosses are. That sounds so cool to me! Anyway, did you make a joke about waiting so long and the blue bike as in “blue balls” because, lol that’s hilarious ;)
Yeah, Bosch has several generations of motors and a wide lineup now, so I just try to say and show what I’m experiencing during the review. I was very impressed with the bike overall, and your plan to use this platform to ride daily is great. It has everything you’d need… fenders, lights, rack! I will be covering a CX motor next on a BULLS ebike, so keep an eye out for that to see and hear the difference. Cheers! Court Rye
ReplyRob Montañez
2 years agoWould love to see a comparison of Gazelle Ultimate C380 HMB with the forthcoming Serial 1 (Harley-Davidson) Rush / CTY Step-Thru since they both have the Gates carbon belt drive and the Enviolo constantly variable transmission drivetrain.
I’m ready for an upgrade and am very interested in this advancement in e-bike technology since it requires potentially less maintenance. I’m a fan of the Schwalbe tires that both bikes feature, too. Not to mention they are also both really great-looking bikes from well-respected companies!
ReplyRob Montanez
2 years agoNeglected to thank you for the fine work you do on your thorough reviews. This site is a wonderful resource for e-bike aficionados, particularly as many are buying and riding them for the first time and using them more actively due to the pandemic. Thank you!
ReplyCourt
2 years agoHey Rob! I really appreciate your kindness and encouragement. It’s great to see many new people getting into ebikes or just getting back into cycling. I feel like this technology levels the playing field and makes it more fun and just more approachable for a lot of people. I Hope you’re doing well during these challenging times, thanks for spreading some positivity here, definitely welcome :)
Eric Harms
2 years agoI test-rode this bike yesterday on the 53 cm frame. At 6’2″, it was undersized for me. I am confident that the 57 cm frame will suit to allow proper leg extension, but am concerned as to where my hands (and torso position) will end up. At 72 years, and with neck and knee issues, I really want to ride more upright and relaxed. So, how does the added frame height affect the stem position?
I can’t find any clear info (at all) on Gazelle sites. And EBR’s extensive specs on the 53 cm frame don’t serve either the smaller rider who is interested in the 46 cm frame, or – in my case – the 57 cm frame. Where can we find this information?
ReplyCourt
2 years agoHi Eric! I see how that’s frustrating… it’s why I try to cover as many details as possible on the bikes I have access to. I completely understand your desire for the short reach and upright body position but need for full leg extension too. I think the adjustable angle stem and swept back handlebars will make the 57cm frame a perfect fit. You’ll be able to raise the seat post and get that high saddle position and then bring the stem into the most upright position which will bring it up and back to reduce reach. Given your height and description, I really think that the 57cm is the answer… but I’m sorry that I don’t have more details for you here. Some manufacturers will have geometry charts, but I didn’t see that on the official Gazelle site for this model :/
ReplyTina
2 years agoHi Eric, Tina from Gazelle North America here. :) I would definitely recommend a 57cm frame for you at 6’2. We have a 6’3.5er in our office that was perfectly comfortable on the 57. Our frame size page definitely needs some work (it’s on my list of things to improve!), but we do have measurements for all frame sizes of the Ultimate C380 on this page. The Ultimate T10, C8, and C380 have the same geometries.
Hope this helps!
ReplyBest, Tina
Court
2 years agoThat’s awesome! Thanks for chiming in with some tips and resources Tina, you rock :D
RobM
2 years agoQuestion for Tina or others. I have watched the separate reviews of the C8 and C380, they both sound like great bikes. I see they differ in the motors – which is quieter? Also, it looks like the C380 has 65 newton meters of torque vs 50 on the C8, so I assume it is a little better for hills, is that correct? I know they both have different gearing systems – can someone explain the pros and cons of each? Thanks much!
ReplyDale Lewellyn
2 years agoI would really like your thoughts on the C8 vs the C380 in terms of reliability and user satisfaction. My local bike shop thinks the C8 is troublesome, but I’m not sure they know that much about it. Also, do you know if it is possible to add the Harmony electronic shifting option to the C380? On final thing, is the C380 just too heavy to try to put in the back of a Prius? I think it would fit, but although I’m not a small person, I’m not sure I could get it in there or whether it would damage the bike to ride on it’s side. Thanks for your great reviews. When I first started looking at e-bikes I was overwhelmed. Your reviews really helped me get my bearings.
ReplyCourt
2 years agoHi Dale! My own experience with internally geared nubs like those from Shimano Nexus is that the shifting can feel slow and sometimes clicky and non-shift when under load. I don’t love them, and the CVT from NuVinci is a bit better, but still limited for shifting when under heavy load. All internally geared hubs tend to weigh more, but the chain or belt will be tighter and the rear end of the bike might be tougher since there’s no derailleur hanging down. It’s a mixed bag, but I’d prefer the C380 myself. I also have Prius (and use the Küat Sherpa rack with an 1-1/4″ hitch interface) and have been alright carrying most of the bikes you see reviewed here, as long as I take the battery pack off and mount the bike to the closest slot (close to my trunk) to reduce leverage force. If the bike is heavy to lift, I recommend squeezing the right brake (for the rear wheel) and pulling the bike back onto the rear wheel (like popping a wheelie) to then set the front wheel on a platform rack, then you only have to lift the rear end of the bike up vs. the whole thing. You can see this in action in my RadMission review towards the end of the video :)
ReplyDale
2 years agoI just ordered my c380 today. Can’t wait. Thanks for your help.
Dave
2 years agoDale: Regarding your questions about putting the C380 in or on the back of a Prius: I use an all-aluminum 1.25” hitch rack by 1UP-USA with no problem, but also wanted to test a plan B for an emergency. With help, you can slide the bike in rear wheel first on its left side and at an angle. I removed the seat post and also swiveled the handle bar and then it would fit with no problem closing the hatch. The diagonal position left the driver seat free to move back as needed. This would be OK for an emergency, (extreme weather, broken or stolen rack, etc.) but the bike and car will indeed get more and more damaged each time. Hope this helps, Dave
ReplyCourt
2 years agoThanks for your helpful input here, Dave!
Terry
2 years agoSomething I haven’t seen covered – possibly just missed – is how well the motor disengages when turned off. If disable the assistance on level terrain to improve range, am I wasting any energy causing internal gears to turn?
ReplyTyson Roehrkasse
2 years agoHi Terry, great question! For these newer Bosch motors the motor completely disengages when turned off, and Bosch says that there is no drag in this state. Older generations of Bosch motors had a reduction gearing interface which did have some drag, but they phased that out in 2018 or so if my memory is correct. Of course, there are still some bikes being sold today that have the older Bosch motors on them. You can recognize those older motors by their smaller chainring up front, this bike is an older Gazelle that you can look at for reference: https://electricbikereview.com/gazelle/cityzen-t9-hmb/
ReplyNoah
2 years agoHi Court, I’m loving your reviews. I’m in the market for an ebike and C380 stand out to me for several reasons, including the suspension elements, but I’m wondering if this is the right bike for the steep dirt roads where I live. I tried a Specialized Como (turbo from last season, I think?) and it didn’t perform well mainly because the roughness of my road caused the chain to bounce and get stuck in the chain stay (that model does not have a clutch on the chain, which may have prevented this), so I really like the idea of the belt drive for keeping things clean and low maintenance, but I think the motor is basically the same on these two bikes and the Como felt perhaps a tad underpowered. I don’t really want to get into mountain bikes and cargo bikes because I want a more upright ride and part of my commute is paved road as well. I think I’d spring for the more powerful motor if I could get belt drive but then the quietness of this motor appeals to me as well. Also I don’t mind pedaling and want to get some exercise. I guess I’m wondering if you had a sense of sufficient power on steep hills and also if you have a sense of how it would handle rough dirt roads? Thanks!
ReplyCourt
2 years agoHi Noah! Yes, I can recommend this ebike based on your description. I believe that the motor will offer slightly higher power than the Specialized that you tested, and the suspension fork will dampen vibration a bit. It will also give you that upright body position, easy-approach with step-thru (if you want it), and should be very reliable thanks to the Bosch drive system. However, the tires are a bit narrow at 1.75″ vs. what’s available now in the 2.25″+ and you might be able to swap them for improved stability and comfort. Hard to say how large you can go, given the fender setup. If you are willing to buy from an online company, consider the EVELO models, and specifically the Aurora Limited. I’m not sure I love the look of it as much as the Gazelle Ultimate here, but it has a more powerful motor, belt drive, longer travel suspension, and 2.8″ tires! The thing is pretty sweet, and seems to fit your needs well.
ReplyPhil Mounteney
1 year agoBrilliant review (as always). I’m so close to pulling the trigger on this bike but wondered (perhaps based on Gazelles previous release cycles) if we might get:
What do you think?
ReplyCourt
1 year agoHmm, great question! I suggest asking a leading shop that carries Gazelle (like Propel bikes) because the dealers often hear about new models before I do. Maybe they will let you know what they expect to see, and also inventory so you could get on a waiting list or learn about availability of even the current Ultimate C380 because I’ve heard that a lot of brands are facing shortages right now :)
ReplyCraig Wilson
1 year agoI am torn between an Ultimate T10 and Ultimate C380 and am seeking advice from the group. I’m told the T10’s gears are more efficient and lighter than the C380, and that it’s easier to change a tire should you get a flat. I also prefer the T10’s white color compared to C380’s blue and olive colors–neutral and highly visible. However, the variable shifting and low maintenance carbon belt is very attractive as I live in a very hilly part of the Driftless region of Minnesota-Wisconsin where hills are steep and numerous. Snow, rain, salt, gravel…. are all daily realities. I’m also in Minneapolis frequently in a highly urban area (60 miles away). What’s your advice?
ReplyCourt
1 year agoHi Craig! Your points about the snow, rain, salt, and gravel did make me lean towards the belt drive and internally geared hub. Hopefully others will chime in here, but you could post the same comment in the EBR forums for Gazelle and might get more engagement :)
While heavier, slower to shift, and generally less efficient, the internally geared hub can be durable and offer that shift at standstill feature, as long as you aren’t applying too much pressure when doing so. If you do shift under too much load, you’ll hear it clicking a lot. In that case, just ease off a bit and try not to let the motor activate, this will let the gear settle. Or, you can lift the rear wheel or tip the bike left onto the kickstand and then cycle it gently to apply the shift, and then hop on and continue pedaling again (much as you’d have to do with a traditional chain and cassette, which is my overall preference for all occasions due to easy maintenance, easier shifting, and reduced weight). Hope this helps ;)
ReplyCraig Wilson
1 year agoSo in summary, the C380 sounds heavier, more temperamental and higher maintenance. Your preference is a “traditional chain and cassette, which is my overall preference for all occasions due to easy maintenance, easier shifting, and reduced weight”? Is that correct?
Janet
1 year agoWow! Really cool bike in so many ways! But…. but…. I think I would really miss a throttle. My knees make it hard to push off and I use my throttle to get going. After I get going, I rarely use it.
ReplyCourt
1 year agoHi Janet, I can relate… the first ebike I bought did have a throttle, and it’s something that I enjoyed a lot because my left knee is sensitive. I actually get pain when squatting down to pick things up or walking down stairs, so ebike technology is great. Thankfully, there are many great products that do have throttles, like most Pedego models and also Rad Power Bikes, DOST, and Surface 604.
ReplyJoe
6 months agoApparently you can adjust the Gazelle monoshock front suspension forks, although not as easily as most suspension forks. Here’s a video I found on YouTube that explains it.
ReplyCourt
6 months agoThat’s great, thanks for sharing Joe! I learned something today :D
Reply